Emirates

My 3rd time but this time everything changed and downgraded. As per previous reviews I was very disappointed with Dubai Business Lounge very overcrowded no hot food meal options only cold buffet snack type foods.

Shabby crowded poor catering. Overall very disappointed with the complete experience. Showers looked shabby and water was cold on both my outbound sector and inbound.

What a Dungeon! Never expected this from Emirates. To pay almost 8500K on a ticket and to be thrown in a lounge that has no natural lighting is overcrowded with limited selection of food and drink is disgraceful. One bite of a sandwich that was stale and we packed up and walked out. We felt much better sitting around like randoms in the general airport area.

Still a few teething problems but they are trying hard. Signage is difficult to find so everyone has stopped at the first seating area which is packed - while the rest of the lounge is quite empty. Also the constant boarding announcements for flights departing other parts of the airport are bit annoying - they should only announce flights in Concourse A. The lounge "looks" great but is a bit style over function. For example tables are difficult to sit and eat at chairs not too comfy.

Nasi Langsar was cooked on request and a fantastic Malaysian meal prior to boarding. The staff were friendly and extremely professional.

I agree with other reviewers that the Dubai lounge is poor. It has no ambience and is crowded. We also noticed that people hog seats. We were not hungry and didn't eat much but the food quality seems OK.

The lounges at Heathrow and Colombo are excellent. At Heathrow boarding is direct from the lounge which is comfortable. The food and drink are excellent. In Colombo the lounge is very relaxing. It has an excellent range of food and drink and service could not be better.

Citibank and AMEX offer the use of this lounge as a benefit to having their cards but it isn't much of a benefit when you can't find a seat to sit in. I have used this lounge in the past and it has been pretty handy. The last time we couldn't find anywhere to sit - not that it bothered the staff at all. People often hold empty seats for others with their cabin luggage that remain empty for hours. Other people use it as a hotel and sleep on two chairs. The Wifi doesn't work very well although there are some computers there that are popular. The food and beverages on offer are pretty good but the one shower needs a makeover and there seems to be corrosive gunk on all the fittings in the washroom that really should have been taken care of years ago. The furniture has taken a moderate beating and has been there since day one. The concept is great but it has become a victim of it's own success needing refurbishment enlargement and some better standards.

Had to wait 5hrs for connecting Emirates business flight. Lounge large but not enough toilets and not very clean either. Long queues which I would not expect in business class lounge. Wondering how Emirates manages when they are ordering so many new aircraft and cannot cope with the present business class lounge.

The Dubai Business Class lounge is not big enough for the number of passengers using it so it is difficult to find a seat. There are long queues for the toilets. If you have more than a couple of hours in the lounge then it feels a lot lot longer as the seats are not good for relaxing with very few foot stools. The food options are limited. At least there is free Wi-Fi.