Emirates

This shared lounge is very poor. Although there is enough space (a small room allocated to Emirates First Class) the food and drink selection is small. Food is not made to order and runs out quickly. This lounge is shared by so many airlines and card holders that it does not feel special. As a First Class passenger I feel the old lounge shared with South African Airways was so much better. Sadly this has now closed.

Quiet comfortable and relaxing. A good variety of hot and cold food and excellent selection of beverages. It is enhanced by the fact that all of the EK flights from Gatwick are B777s (rather than A380s) meaning that there will never be more than 40 people in there at any one time. The reception staff are helpful and wait until the queue at the departure gate has cleared before calling the flight meaning that you can leave the lounge and get straight on to the plane.

This is the best lounge I have been to in Australia/New Zealand there is very little to fault apart from the distance from customs/immigration. Great food with enormous selection of both hot and cold choices and friendly but unobtrusive service. Good selection of reading material. Natural light and views of the tarmac and gates with very comfortable decor. Bathrooms top notch. with great amenity kits and more than adequate business facilities. Added bonus of being able to board your flight direct from the lounge.

Overcrowded hot and not really that pleasant. The food on offer was nice enough but the crowds of people made me want to get out of there fast.

So much more pleasant than the crowded horror that is the Business Class Lounge. The First Class Lounge is an oasis of calm. Excellent food staff and facilities.

The location is convenient in terms of being next to the boarding gate but it is a trek away from the shops etc. The lounge is a common one for first and business class and has ample seating. The display of food is impressive and the it is all halal. Toilets and showers available as well as free internet access. Overall an excellent lounge.

The lounge is smart with comfortable seats but air conditioning was not on and the lounge was very uncomfortable. A group of passengers got very loud and were becoming a distraction and disturbing other passengers. When brought to the attention of the staff they were not interested. Food and drinks were adequate several TVs.

Pleasant comfortable lounge. Ai conditioned unlike gate lounges upstairs. Good selection of small food and beverage. TV internet showers if required. Shared with other airlines but not crowded when we were there.

Were pleasant and comfortable. A good selection of snacks and drinks available along with a fast internet connection. Staff were attentive and it was a good experience.

The first time I have used this new lounge and a great improvement from the shared lounge that Emirates used before. The lounge is not that easy to find. It is located near the arrival desks on the left hand side via a lift to the 3rd floor. Once found it is clean only thing missing is a smoking area. Food excellent but limited choice of drinks but for Sri Lanka this is heaven and compared to the shared lounge is a real treat. Staff friendly and helpful.