Emirates

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 213 reviews
5/10
4 star Skytrax Rating
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3/10

"long waits food disappointing"

(United Kingdom)

Very disappointing. Difficult to find somewhere to sit chairs not comfortable for long waits food disappointing - I am not into stew and casserole type dishes at 6am not very much on offer only muffins. As with other parts of the airport only hot water dispensed from taps in rest rooms had to go and get bottled water so that I could clean my teeth. Some serious thought needs to be given to the layout and service.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"spacious clean bright well air-conditioned"

(United Kingdom)

It was spacious clean bright well air-conditioned with ample seating a wide choice of good quality food and drink and helpful staff. It is vast and if people take the trouble to walk beyond the initial seating area they will find ample seating at both tables and of the armchair variety. During the 8 hours we spent there (from 6.30am - 2.30pm) we sat in a section of the lounge (approximately 30 arm-chairs and a 'cafeteria' area of approx 100 chairs) with only 4 other people.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"enjoy quality pre-flight ambience"

(United Kingdom)

Very impressed with Lounge facilities food/drink presentation and Staff. Makes for a great start for a long flight when you can relax and enjoy quality pre-flight ambience. This was our introduction to Emirates and we were very pleased with the experience. Have since tried other Lounges in Dubai and Paris and would rate the Brisbane Lounge as the best.
AirportBrisbane Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"go back to the old lounges"

(United Kingdom)

I have been in terrible lounges in some terrible airports that are quieter and better laid out than Emirates Terminal 3 lounge. I have on some occasions chosen not to even use the facilities as they are so poor. I take the walk and go back to the old lounges in the older terminal. At least it is quieter and does not have a hundred people queuing for every service.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"quite spacious with lots of seating options"

(United Kingdom)

The lounge is combined F & C class and quite spacious with lots of seating options. A warm welcome by staff at the front desk. Lots of food options as well as Champagne. Bathrooms were clean and tidy. One downer is that there are no windows but this is the way AKL airport is set out. When ready for boarding we were escorted to the gate and the airbridge to the upper deck. A very nice experience.
AirportAuckland Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"a nice and cosy lounge"

(United Kingdom)

A nice and cosy lounge similar to AKL but with windows. Morning departure so I didn't sample the booze but the espresso was excellent. A lot of reading materials staff friendly and welcoming and escorted us to the gate when boarding. Is it just me or are the Emirates Ground Staff doing a better job than their cabin crew.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
5/10

"an excellent lounge"

(United Kingdom)

An excellent lounge every bit the equal of Emirates lounge at Gatwick. If anything the food quality was marginally superior to Gatwick.
AirportBrisbane Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"noisy and stuffy"

(United Kingdom)

A badly designed linear cafeteria which is noisy and stuffy. There appears to be a deliberate attempt to minimise the amount of comfortable seating. As for the showers there aren't enough of them for the volume of passengers and the water is limited to a trickle. The old lounge was marginally better than the new one. Compared to the Emirates lounge in Gatwick and Singapore this Dubai lounge is a disgrace.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"dreadful place"

(United Kingdom)

Dreadful place. arrived at 5am to find people sleeping across comfortable seats covered with blankets. I complained about this to a security guard and he said they shouldn't be doing it and he would wake them up. Joke. About an hour later I went to the desk and told the girls that this was unacceptable and they again said it was not allowed. But I pointed to one chap who was in their line of vision who had been sprawled out when we arrived and he was still there. They said they would go round and wake them up. We left to board an hour later and he and others were still asleep. My neighbour complained about this happening a month ago and got a reply from customer services saying this sleeping across seats was going to be stopped. Obviously has not. Where have all the people come from who now use this lounge?
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Cleanliness 12345
Bar & Beverages 12345
Catering N/A
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"a chaotic mass of economy class over-spill"

(United Kingdom)

This is simply the worst Business Class lounge I have ever used. It is a chaotic mass of economy class over-spill. I had a 10 hour wait for my flight during which time I expected to relax complete some work and enjoy some quiet time. How wrong I was! On entering the lounge 98% of seating was occupied with people fast asleep draped over the settees and arm chairs all surrounded by mountains of hand luggage. A number of strategically placed screaming babies adding to the feeling of misery which was soon to be magnified by the stampede of bodies pushing and shoving to get to the main snack area and fill their plates with as much food as possible. Poor manners and attitude appear to be the accepted norm within this facility and you soon realise there's not much difference between here and downstairs on the main concourse (In fact Burger King was quieter!). Another side issue is the Wi-Fi facility - My dial-up connection in 1999 was far far quicker! I pay a little extra to enjoy a little more exclusivity and comfort offered by Business Class - it's non-existent at Dubai's Emirates Business Lounge in fact to be accurate it's awful!
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no