"you will struggle to find a comfortable seat"
J Maclean (United Kingdom)
This is easily the poorest of all the BA 1st class lounges I have frequented. It is a reasonably large space which fills up very rapidly within a few hours of the 2 to 3 late night flights back to London. Very often you will struggle to find a comfortable seat. I no longer eat anything in this lounge as the quality of the catering is not up to scratch. You will hardly ever find a UK newspaper (unless you are 3-4 hours early) and I can't think of a single redeeming feature of this lounge - not even a good view. It is well overdue a complete refurbishment and the general decor is grubby and tatty. Singapore - London is a very busy route for BA and presumably therefore somewhat profitable. If you travel the same route with Singapore Airlines the lounges are far superior as is the general lounge service.
| Airport | Singapore Changi Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"found the lounge very comfortable"
F Ferraro (United Kingdom)
I found the lounge very comfortable. Enough space for everyone although it was a Friday before a bank holiday weekend. The choice of hot food is limited but appropriate. Used plates and glasses are promptly removed by the staff who are polite and assist requests promptly. I didn't use the showers but the Elemis receptionist went out of her way and gave me her unused personal Elemis lip saver although these products were not generally available to passengers. BA should improve the magazines selection.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"very nice large and spacious"
Gordon Wallace (United Kingdom)
The new club lounge at T3 is very nice large and spacious with different seating areas. There was a large selection of both hot and cold food. The red and white wines are in different seating areas which is slightly strange and champagne is only available if you ask. The staff were attentive and customer service could not be faulted.
| Lounge Name | Club World |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"great improvement on the old lounge"
L Hughes (United Kingdom)
Great improvement on the old lounge. Quite small but well appointed. The First restaurant excellent - although we were the only two customers - with service both efficient and attentive. Bit of a walk to get there from the underpass walkway however although if you're not in a desperate hurry it's no real problem. As usual this comes at the end of a mass of confusion and waiting for security even in the Premium queue.
| Lounge Name | Galleries Lounge |
| Airport | Washington Dulles Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"staff friendly and helpful"
John Maley (United Kingdom)
This is the new improved lounge and is for those entitled to "First Class" privileges but not travelling First Class I was travelling domestically so this was why I used this lounge. Seriously this is the best BA can come up with after how many years. I asked for the restaurant and was shown the buffet. The lounge was nice even allowing for the fact that it was hot in some areas and cool in others. Showers were basic. Staff friendly and helpful. Not worth the effort to try it out.
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"service can be inconsistent"
Bill Atkins (United Kingdom)
Had a longish layover due to BA delay and resulting re-booking so decided to use one of the cabanas. These are hotel-style rooms with day bed TV and music and a private bath. Had champagne and lunch delivered to the room so very nice. Then I discovered that the room only had one temperature - freezing cold Also the rooms back up to what may be a kitchen with constant banging of doors and other loud noises. Not very much chance of getting a rest here. Finally moved out into the lounge proper which is already showing some signs of wear and struggles to accomodate everyone at busy times. Restaurant food choices are rather uninspired and presentation not of the highest standard. Service can be inconsistent. For an exclusively First Class lounge this could be better.
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"it had deteriorated even further"
James Pemberton (United Kingdom)
I recently read a review on this website regarding the Terrace lounge facilities at Jersey airport and was shocked to find it had deteriorated even further from the original submission. Food and dirty plates had been left out for many hours stained carpets and a poorly stocked bar compounded by a member of staff deciding to leave the lounge at 8 pm half an hour before the last flight was due to depart. Passengers had no idea it had incurred a delay and our only source of information came from data streams located on TV’s 100m away from the lounge. Simply terrible British Airways I would recommend that anyone flying Business class from Jersey attempts to spend as much time away from the lounge as you will only be disappointed with the service.
| Lounge Name | Club Europe |
| Airport | Jersey Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"food selection is simple"
Fabrizio Ferraro (United Kingdom)
Club Europe Lounge at Gatwick is very nice. It is on two floors and very spacious. The food selection is simple (only sandwiches pasta salads and similar and cheese with biscuits) plus the usual snacks. The only hot food served is soup. Very good selection of drinks with champagne on request very good selection of newspapers and magazines. IT workstations worked very well and are very modern. The toilet facilities are good with excellent showers and you can ask for Elemis products. The only downside was the lack of atmosphere. The lounge is very quite and with no music played in the background it could have been very boring.
| Lounge Name | Club Europe / World Lounge |
| Airport | London Gatwick Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"good atmosphere"
Simon Taylor (United Kingdom)
Small but fine for the number of travellers on the day. Good atmosphere. Standard of food and drink good but range limited in comparison to say Galleries. so scores down a little.
| Lounge Name | Club World |
| Airport | Montréal Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"decor is drab"
John Wilson (United Kingdom)
Only food available was cheese and crackers. A waitress eventually appeared but did not approach anyone - she had to be asked for drinks. She brought them through and was never seen again. The room is fully enclosed and looks out on the seating area in the departure lounge - before security. The decor is drab a few magazines to read as well as some out of date newspapers. Couldn't wait to get on the plane. Shame as it soured the end of our holiday slightly.
| Lounge Name | Club World |
| Airport | Antigua Vc Bird Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
