British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 420 reviews
4/10
4 star Skytrax Rating
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10/10

"Staff were welcoming and friendly"

(Australia)

Trip Verified | The lounge is very spacious with a wide variety of areas to sit and a kids play area. Food was amazing with hot cooked foods at breakfast. Alcoholic beverages were limited to wine / sparking wine as it was morning. Very clean and showers are available, which was great after connecting from an overnight flight from New York. Staff were welcoming and friendly.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitDecember 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"rotten and totally incompetent airline"

(United Kingdom)

Trip Verified | Tatty and uncared for, the BA business lounge in Gatwick South Terminal seems to be unloved and uncared for. The staff try hard but there is little loyalty (they do not work for BA) Information on flights is scarce due to them not working direct and on one occasion they were told by BA to “stop bothering them” when they were trying to ascertain the status of a much delayed flight. Despite the flight having been delayed for over five hours the customers were kicked out of the lounge two hours before boarding as it was closing. I would certainly never fly with this truly rotten and totally incompetent airline again.
Lounge NameSouth Terminal
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"BA staff who are rude, abrasive"

(United Kingdom)

Trip Verified | Crowded or rather "overcrowded" as usual. The catering staff in the lounge are nice, polite and helpful - in contrast to the reception BA staff who are rude, abrasive and have no right to be facing customers. The toilets are terrible, long queues to access one, no urinals so all men have to queue up for the single toilets. As with so many other parts of the famous BA cost-cutting, all magazines and newspapers have not been returned after Covid, and this is now a further drop in standards. Food is okay, but hot food is real canteen style and not a match on many airlines first class standards. To call this a "First" lounge is a disgrace, and you are probably better off going to one of the restaurants in the main departure hall. And one thing you will note, Heathrow public toilets are nicer and kept cleaner than the BA lounge facilities.
Lounge NameFirst Lounge - T5
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"full service has been resumed"

(United Kingdom)

Trip Verified | Flew London to Kalamata and as a Silver/Saphire member used the Galleries South Lounge. COVID had meant that food offerings had been stripped back to a bare minimum, but I am pleased that a full service has been resumed. Quite busy but found two comfortable seats easily enough. Had a decent full English breakfast with a glass of champagne and very good cup or two of coffee. Much better, BA.
Lounge NameT5 Galleries South
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitJune 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
yes
1/10

"the lounge is infested with mice"

(United States)

Trip Verified | We were at The British Airways Terminal 5 South Business Lounge at Heathrow Airport on the evening of April 24, 2023. We were shocked to see not one but three mice running under and around our chairs and table. The wait staff told me the lounge is infested with mice and that British Airways and Heathrow Airport have known about this for months. I was so disgusted that I left. I was then told by a flight attendant that their crew lounge is also infested with mice. Lastly, I was told by an airport meet and greet that the problem is not just limited to the British Air lounges. In addition to the active mice, the lounge was very dark, the tables were dirty as was the glassware. Totally disgusting and unacceptable. The health department needs to close the lounge in my opinion.
Lounge NameTerminal 5 South Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitApril 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Washrooms 12345
Staff Service 12345
no
5/10

"cold and unwelcoming"

(United Kingdom)

Trip Verified |  A pretty underwhelming experience. The staff on the desk to greet us were quite cold and unwelcoming. The same was true of the staff on the baggage storage desk and the shower suite desk. The shower facilities were in desperate need of refurbishment. As is the lounge in general. The food on offer was quite nice and the atmosphere was quiet and relaxed which is what we needed after a very long flight. Bottom line though is BA really need to improve the quality of their staff and give this particular lounge a refresh.
Lounge NameArrivals
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitApril 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"not a bad experience"

(United Kingdom)

Trip Verified | I travelled on a weekend which I never normally do, so was taken aback by how busy the lounge was. I did find a decent seat luckily, and tried from both the breakfast and lunch menu. Both offered a decent selection of nice food and beverages. On the wine side a really ordinary Prosecco was available to self serve but you needed to order champagne. I did find a really good Sauvignon which exceeded my expectations and only wish that happened more. The staff were very good at keeping a really busy lounge not looking too distressed with the volume of customers. Generally not a bad experience but hardly outstanding, I guess you need to head to the Gulf States for that.
Lounge NameT5 Galleries South
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitApril 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"shoddy level of service"

(United Kingdom)

Not Verified | Arrived from Johannesburg and went to the Concorde Room for breakfast. Thirty minutes after ordering nothing arrived, apparently order lost between the dining area and the kitchen. Lounge not busy so no excuse for this shoddy level of service. It was a chaotic shambles, and given that this is BA's flagship lounge it was extremely disappointing. I eventually went to the First lounge and had breakfast there. The staff in the Concorde lounge really need a refresher course, there is no excuse for getting something so straightforward wrong.
Lounge NameConcorde Room T5
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitMarch 2023
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
1/10

"as basic as it gets"

(United Kingdom)

Trip Verified | BA Business Class ticket holders access Escape Lounge, which is also a pay per use lounge. Compared with BA’s lounges around the world, this is as basic as it gets. Self service hot and cold snacks, soft drinks and tea/coffee. Alcohol on request from the bar. The wines are cheap and don’t compare to business class offerings at BA. Lounge is tidy. There’s a waste trolley on view where staff scrape dirty plates into the bin and stack dirty plates. Very off putting. Staff like to chat amongst themselves. The ‘meet and greet’ person on the lounge was glued to her chair and social media, shouting ‘Hiya’ and ‘See Ya’ every now and again. The lounge is a nice escape from the crowds downstairs with lots of charging points for devices.
Lounge NameEscape Lounge T3
AirportManchester Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"Drink choices have been limited"

(United Kingdom)

Trip Verified | Only a few USB ports are working. Food offerings were better than before. Drink choices have been limited to minimalist. No more Zacapa rum or Woodford Reserve. Not even Jack Daniels if u don’t like Bulleit Bourbon. That includes onboard. Packed lounge with sun boiling anyone sitting in its way as there’s no window shading. Staff were working hard I felt given the amount of people. Bottled water removed. Shame as it was handy. Only tiny 250ml beer cans available. No Tiger or Amstel choices…
Lounge NameGalleries Lounge South
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitDecember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages