"the staff however are exemplary"
Bill Atkins (United Kingdom)
Though this lounge is very new it really is not big enough to handle the 2 flights which leave quite close together in the evening. The staff however are exemplary - very welcoming professional and friendly with a real sense of enjoying their interaction with the passengers. There is a good selection of food and drinks with very acceptable pre-flight dining. If only the T5 lounges were the same as this one.
| Airport | Philadelphia Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"shocked is all I can say"
G Simpson (United Kingdom)
Shocked is all I can say. After trying the Concorde Lounge earlier in the year the Terraces was a huge let down. We got to the airport 4 hours before the flight yet told the spa was full. The food was mediocre we had to ask for champagne. It was comfortable enough and the wifi was good.
| Lounge Name | Terraces Lounge |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"everything felt like a 60s time warp"
Clive Drake (United Kingdom)
As a Gold card member I could use this lounge (unlike Heathrow's Concorde lounge which is exclusive for 1st passengers) as I awaited my flight to Antigua. Carpet very worn and dull as was most of the chairs and seating; everything felt like a 60s time warp. Food/breakfast was OK - nothing to speak about. Coffee machine appeared to be the only thing different to the club terraces option. Disappointing.
| Airport | London Gatwick Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"the attentive staff that makes this lounge a real pleasure"
D Wright (United Kingdom)
It's the attentive staff that makes this lounge a real pleasure. Staff members have always gone the extra mile to deal with seating upgrade and flight change and other special requests. Efficiency and smiles are a great combination. Food and drink are average but adequate. Too bad the washrooms are outside the lounge.
| Lounge Name | Terraces Lounge |
| Airport | Berlin Tegel Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"might find it difficult to find a seat"
Fabrizio Ferraro (United Kingdom)
This lounge is shared by BA and Qantas and doesn't have many seats. So unless you get there quite early you might find it difficult to find a seat. The seats are old and need a make over. The choice of drinks is limited. Only one red one white and one sparkling wine (not champagne). The choice of food was limited to nuts fruit cold finger sandwiches cheese and crackers and Asian snacks (very tasty). Okay selections of newspapers no TV screens and a limited number of IT stations with one out of order. The lavatories were clean and so were the shower rooms.
| Airport | Hong Kong Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"if you travel to Antigua and miss it don't worry about it"
Clive Drake (United Kingdom)
There is a daily flight to/from Gatwick from Antigua and it is a disGrace that BA use this shoddy "shared" lounge - landside at Antigua VC Bird Airport. Its like a tomb - windows are shuttered and those not - look into a large waiting area that never seems to be used. An array of snacks are left on the sideboard - a bit of cheese and raw vegetables - drinks are served by a waiter. Dire - if you travel to Antigua and miss it don't worry about it.
| Airport | Antigua Vc Bird Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Recommended | no |
"lounge is very clean and the staff friendly and welcoming"
F Ferraro (United Kingdom)
The BA lounge in MXP is an old style terrace lounge. The lounge is very clean and the staff friendly and welcoming. The food served is quite good all Italian style focaccia sandwiches small pizzas etc. The choice of drinks is good with lots of typical Italian drinks available. Good selection of newspapers and a few IT stations although only one was working properly. There was also a smoking room available. Dirty plates and glasses were cleared continuously.
| Airport | Milan Malpensa Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"pleasantly surprised with plenty of seating available"
Martin Brown (United Kingdom)
This is a shared lounge used by several airlines - pleasantly surprised with plenty of seating available. Lounge looks modern with lots of natural daylight spacious clean. On one side is quite a large bar. No self service for coffee tea etc you go to the bar and have your drink prepared for you - I think this gives a more personal service. On the bar is a menu listing available sandwiches. Around the lounge were monitors displaying flight information and announcements were made frequently about boarding or gate changes which is in contrast to Heathrow T5 where there are no announcements. I prefer announcements as you don't need to keep getting up. Near reception is a smoking room with a television displaying the news. The smoking room was as comfortable as the main lounge and was just as clean with staff clearing cups and plates regularly across the entire lounge. A magazine rack was located near the entrance with daily newspapers and magazines in Russian Ukrainian and English but staff weren't clearing left newspapers often. When my flight was called the gate was literally 30 feet away. This lounge certainly was a relaxing retreat away from the crowds and I wish more were like this.
| Airport | Kiev Borispol Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"you will struggle to find a comfortable seat"
J Maclean (United Kingdom)
This is easily the poorest of all the BA 1st class lounges I have frequented. It is a reasonably large space which fills up very rapidly within a few hours of the 2 to 3 late night flights back to London. Very often you will struggle to find a comfortable seat. I no longer eat anything in this lounge as the quality of the catering is not up to scratch. You will hardly ever find a UK newspaper (unless you are 3-4 hours early) and I can't think of a single redeeming feature of this lounge - not even a good view. It is well overdue a complete refurbishment and the general decor is grubby and tatty. Singapore - London is a very busy route for BA and presumably therefore somewhat profitable. If you travel the same route with Singapore Airlines the lounges are far superior as is the general lounge service.
| Airport | Singapore Changi Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"found the lounge very comfortable"
F Ferraro (United Kingdom)
I found the lounge very comfortable. Enough space for everyone although it was a Friday before a bank holiday weekend. The choice of hot food is limited but appropriate. Used plates and glasses are promptly removed by the staff who are polite and assist requests promptly. I didn't use the showers but the Elemis receptionist went out of her way and gave me her unused personal Elemis lip saver although these products were not generally available to passengers. BA should improve the magazines selection.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
