"quality felt lacking"
10 reviews Neil Jeram (United Kingdom)
✅ Trip Verified | The lounge is divided into business and first and has been renovated. Late evening the Club World lounge was quiet. Plentiful seating, decent selection of drinks. I found the F & B is nowhere near the standards of AA with their Flagship lounge or other One World ones I most often use. Maybe it was later in the evening but quality felt lacking. The ambience was very flat. Terminal 7 at JFK is the BA terminal and whilst great for BA and its One World partners to have its own space, its a very tired terminal. Washrooms are still the same cramped space and the showers clearly have not been renovated.
| Airport | New York JFK Airport |
| Type Of Lounge | Business Class |
| Date Visit | December 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"excellent service all over"
12 reviews Mike Andrésen (Sweden)
✅ Trip Verified | The Galleries First lounge at Heathrow was beautiful and calm. Place to relax or work a bit between your flights. Excellent service all over. Nothing much more you can ask for even with a first class ticket price.
| Lounge Name | Galleries First lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Date Visit | November 2019 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Superb service and good space"
12 reviews Mike Andrésen (Sweden)
✅ Trip Verified | The Concorde Lounge is a place to relax and a place to eat. Superb service and good space. You can sit inside the lounge or the area outside above the departure hall if you like some more buzz. Nice dining area and good food. Only downside is there are a little short of bathrooms.
| Lounge Name | Concorde lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Date Visit | November 2019 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"a definite improvement"
2 reviews David Ellis (United Kingdom)
✅ Trip Verified | The Club World and First Galleries Lounge at Johannesburg has been the subject of much needed refurbishment and reflects a new harmonised policy for housing both classes under one roof without as overt a distinction as before. To be honest, the previous First lounge was something of an embarrassment, with too few seats and general feeling of being cramped. The new arrangement eschews a separate First lounge but allocates a separate First dining area. This seems to work reasonably well. The rest of the lounge is by no means spacious but there are adequate seats to accommodation the Club and First passengers on the two evening flights to LHR. The food seems to substantially better than before, with regular refreshes of both hot and cold food. The bar area is spacious as bar areas go and service was good. Overall, the new Galleries Lounge is a definite improvement for Club passengers; First passengers may not agree, of course.
| Lounge Name | Galleries |
| Airport | Johannesburg Airport |
| Type Of Lounge | Business Class |
| Date Visit | December 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Overall, a great visit"
47 reviews P Huang (Australia)
✅ Trip Verified | After a subpar visit to the Qantas Lounge next door, my partner and I decided to give the British Airways Lounge a go. It was a completely different experience, a much better one in my opinion. The space had such character with striking decors along with a great layout for dining, work and relaxation. The catering was fantastic with plenty of options for food and beverages with plenty of comfortable seating to enjoy it. Customer service was average, lounge team were present and making sure food was plentiful plus consistently tidying but lack face to face service. Shower facilities were adequate but lacked in numbers. Overall, a great visit as I would definitely pick this lounge over the Qantas and third party offerings.
| Lounge Name | British Airways Lounge |
| Airport | Singapore Changi Airport |
| Type Of Lounge | Frequent Flyer |
| Date Visit | October 2019 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Food options were very good"
18 reviews Mark Ellwood (United Kingdom)
✅ Trip Verified | Main Galleries Lounge in Terminal 5 at Heathrow was very busy. Food options were very good and plentiful. The main Lounge A-Gates, as usual, were very busy, not helped when some of the U shaped seating areas have massive square tables making it difficult for people to get seated (very bad design) We had a C-Gate departure so left the lounge and went to the quieter Lounge in the B-gate area which I would always recommend people to do.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | October 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"most sections were shut"
3 reviews R Gonzaga (Malaysia)
✅ Trip Verified | Cathay Pacific uses this lounge for their Washington flights to HKG. The lounge is nice but most sections were shut as it is 11pm at night. There was no hot food apart from soup and there are sandwiches on offer and lots of fresh fruit. The usual tea and coffee and white and red wine plus a few beers. If you plan to dine before you fly so you can catch maximum sleep on the plane, don't plan on doing it in this lounge which is miserable. The toilets were not clean with paper towels everywhere. The staff were pleasant enough. CX needs to do something about their lounge access in IAD.
| Airport | Washington Dulles Airport |
| Type Of Lounge | Business Class |
| Date Visit | September 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"nicely appointed with good food"
Sam Healey (United Kingdom)
Not Verified | The BA lounge at Newark Airport is very nicely appointed with good food (the steak and ale pie on offer that evening was delicious) and plenty of seating throughout. The female toilets were also spotlessly clean and tidy. I was very happy to see Rosa there again, this staff member and all the team work very hard to keep customers happy.
| Airport | Newark Airport |
| Type Of Lounge | Business Class |
| Date Visit | August 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"There is plenty of food"
15 reviews C Marvere (Belgium)
✅ Trip Verified | I used the business lounge "south" on Heathrow T5 and as usual it was rather busy. Plenty of newspapers , magazines and books available to read and decent internet. There is plenty of food, pastries and chocolates, fruits and yoghurts. Also bread filled with bacon, however no cheese or ham available - jams and marmalade out of big tins. Ample choice of teas and coffee. Also - despite it was rather early - lots of wines and alcoholic beverages (even better brands like Grey Goose) and sodas. There is a lot to eat and to drink, only a shame the food is not refined.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | July 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"Not what you expect from a Club Lounge"
18 reviews Mark Ellwood (United Kingdom)
✅ Trip Verified | Really looking forward to the New Airport opening. The old lounge is very odd, at least you no longer have to ring the bell to get in but you do have to knock on the door. It is rather small and the offerings are miserable just a few sandwiches on a plate( total 12 cut quarters at a time) a selection of cheese, crisps and some fruit, a strange man (always the same one) who wanders around and refills. you have a selection of drinks and a few TV screens. Not what you expect from a Club Lounge but it has always been the same. Toilets ok, again limited, Roll on 2020.
| Lounge Name | Club lounge |
| Airport | Bermuda Airport |
| Type Of Lounge | Business Class |
| Date Visit | June 2019 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
