"overcrowded with people and luggage"
K Nevins (United Kingdom)
✅ Trip Verified | Lounge small, barely enough seating. Towards boarding time it was overcrowded with people and luggage. Basic drinks offer, food was sub standard. Two small trays of sandwiches were brought and were almost inedible and ran out within minutes. Exactly same when I was there two years ago, I thought it was a problem that particular day but I now realise two years on it’s the norm and British Airways think that this is acceptable. It’s comes to something when the inflight food and service is 100% better than that on the ground!
| Airport | Tampa Airport |
| Type Of Lounge | Business Class |
| Date Visit | November 2017 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"not a comfortable stay at this lounge"
7 reviews Richard Clarke (Saudi Arabia)
✅ Verified Review | Monday Morning this LHR North Lounge T5 lounge was crowded and hardly a seat to be found. Seating was comfortable a food available was tasty although queues long. Good selection of drinks, papers avaible. But it's hardly a lounge more like a morning cafe at rush hour as you couldn't truly relax. Toilets again are overwhelmed with passengers and I had to wait closecto 10 minutes just to use one cubicle as this was all they have. Couldn't see any showers to freshen up and they need to learn from the Hong Kong or Changi experience. Not a nice experience for passengers these days as it's no longer a lounge especially Monday mornings., a distinct lack of staff and the ones on duty were very disinterested in there job inside the lounge and hardly friendly - took an age to clean a table or remove used cups, glasses plates, passengers were seen removing plates so they could sit down and use there space for there plates etc., hardly what you pay the extra for when ones flies business class, wifi had a stable connection which was a kind of saving grace, but it's not a comfortable stay at this lounge.
| Lounge Name | North Lounge T5 |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | November 2017 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"a slightly better business lounge"
5 reviews Jason Law (United Kingdom)
✅ Verified Review | The old First lounge at Gatwick was terrible, but BA have redeemed themselves with the new one, which has a great view across the airfield. Food and drink remains the same as other 1st lounges - hot/cold buffet, self-service beer/wine (incl. champagne)/spirits. In terms of competitors, it's a slightly better business lounge rather than a genuine 1st class one.
| Lounge Name | First |
| Airport | London Gatwick Airport |
| Type Of Lounge | First Class |
| Date Visit | September 2017 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"getting worse and worse"
5 reviews Jason Law (United Kingdom)
✅ Verified Review | The First lounge at T5 is getting worse and worse. The seating is now badly in need of some re-upholstery, with it looking cracked and worn in places. The choice of Champagne has declined; it used to be Bollinger and now it's a house I've never heard of. The choice of magazines has been gutted, with all the readable stuff from yesteryear (The Week, Economist, Spectator) replaced with glossy fashion/high-art wibble. The food is OK, but they no longer leave the lounge menus out (I'm not even sure you can still order menu food?) and whilst it's a bit of a first-world whinge to complain about it - they've not had Drambuie in the lounge all year, which means no more pre-flight "rusty nails". Much like the rest of BA's proposition - a bit tired, off the pace and down-market.
| Lounge Name | First |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Date Visit | September 2017 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"BA will offer the bare minimum"
8 reviews J Wadarthe (United Kingdom)
✅ Verified Review | BA lounges at Heathrow Terminal 5 and Edinburgh Airport. Not having flown BA Business Class for a decade, and having visited lounges in Asia and the Middle East airports, I was ready to compare. Unfortunately several flights to Edinburgh that day were delayed, which meant the lounge was packed, and noisy. There was no chance of finding a quiet area to relax. At first glance, I noticed several drinks displays. From loads of water and soft drinks, to a large selection of wines and premium spirits. Several magazine racks were scatted throughout and a small computer station. But it was the food that was the biggest disappointment. Just two small counters with a few salads, tasteless pastas, boiled rice, some concoction with mince and tiny pieces of chicken drowned in sauce. I ate, only because I was hungry and had to spend nearly three hours until my flight left. OK so it was busy and crowded, but there was no extra attempt by the staff to clear tables and clean up. I felt like I was in a canteen. To be fair, if the lounge was not so busy and one spent under an hour, it would be passable. But it showed how far the once 'world's favourite airline' has sunk so low in quality and customer care. On my return, the BA Club Lounge at Edinburgh was much better, spacious, clean and comfortable seating, with areas of privacy. The view was uninspiring, overlooking the car park. It was a morning flight, and again, the food area was simply pathetic. Just a few pastries and cereals - nothing to really appetize you with. It seems BA will offer the bare minimum, and nothing more.
| Lounge Name | Galleries |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | November 2017 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"This is an okay lounge"
Michael Edwards (United Kingdom)
✅ Verified Review | The Concorde Room at Terminal 7 in JFK airport is just a few metres past the fast-track security lane, and very convenient. Staff at the reception counter were quite curt and unfriendly, whilst in contrast the waiting and serving staff inside the lounge were most hospitable and friendly. The lounge was clean and comfortable, a good choice of UK newspapers but very poor magazine choices. There is an a la carte menu for lounge dining, I chose a soup and dessert to enable maximum sleep time on the flight - both dishes were too a good standard. This is an okay lounge, but underlines the fact hat BA no longer try to offer a proper level of luxury to First class fares paying customers - many business class lounges are better than BA's first class.
| Lounge Name | Concorde Room |
| Airport | New York JFK Airport |
| Type Of Lounge | First Class |
| Date Visit | October 2017 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"an interesting selection of food"
Simon Fowler (United Kingdom)
✅ Verified Review | This "Express" lounge is a new lounge which has just opened next to Gate 8 in Terminal 1, the gate used for flights to Europe. Although available to all passengers on payment of $49.95, it is primarily meant for business class customers on BA and Norwegian. The lounge is small and so can get full very quickly. There was an interesting selection of food and a wide range of alcoholic beverages including some unusual craft beers. The staff was well-organised and helpful.
| Lounge Name | Express |
| Airport | Oakland Airport |
| Type Of Lounge | Business Class |
| Date Visit | October 2017 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"would not pay to use this Lounge"
1 reviews S Porter (United Kingdom)
✅ Verified Review | Very poor Lounge at Malaga Airport, open to many airlines Premium Class passengers plus others who pay to use. Drinks okay but food very limited and not appetising. Poor sandwiches disappeared in a jiffy and not enough to go around. The chicken one I had was pretty nondescript. Seating comfortable but if you are looking for food & drink and comfort before your flight then only the latter is any good. Plenty of sockets to charge your laptop etc. I certainly would not pay to use this Lounge.
| Lounge Name | VIP Lounge |
| Airport | Malaga Airport |
| Type Of Lounge | Pay to Use |
| Date Visit | October 2017 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"plenty of seating options"
3 reviews Andrzej Bania (United Kingdom)
✅ Verified Review | The Galleries South Lounge has lots of space, plenty of seating options, great coffee/snacks and a well stocked bar. Compared to the best lounges in Germany that BA has to offer (Berlin?) - this is an absolute joy. In the 'business working areas', it would be nice to have 2.4a USB charge points.
| Lounge Name | Galleries South |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Date Visit | September 2017 |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"most unpleasant experience ever"
Zdenek Holy (United States)
✅ Verified Review | This was the singularly most unpleasant experience ever. My wife and I were traveling First Class on BA to London, UK and were hoping to relax before the flight. The food was mostly inedible, the bathrooms were filthy, the personnel rude and inattentive. It appears that BA really does not give a damn about this facility.
| Lounge Name | Atlanta Lounge |
| Airport | Atlanta Hartsfield Airport |
| Type Of Lounge | First Class |
| Date Visit | July 2017 |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
