Air Canada

Not Verified | Absolutely unacceptable that there is a new 3 hour limit starting July 13th 2023. Last time I traveled it was unlimited, there was also no mention of the limit when upgrading to business class. Major reason I upgraded was to have access to the lounge. I don't think I will be flying with Air Canada again after this.

✅ Trip Verified | I used a 25K pass for this lounge which was well worth the pass. The Maple Leaf Lounge in Ottawa overlooks the ramp with large picture windows. I found all of the lounge to spotless, well stocked with beverages and food (hot and cold). Seats are very comfortable and the WIFI was very fast. Staff that were in the lounge were very friendly and helpful. A great spot to decompress before your flight!

✅ Trip Verified | Decent food. Rude server, scoffed at me when I asked for a alcoholic beverage and said no, I had to ask her why because she didn’t offer a explanation. She said only after 11am. Granted it was early but This is a international airport with people coming in from all time zones, don’t appreciate the judgement or lack of accommodation.

Not Verified | Very tragic lounge. Watched a customer being turned away at the front desk due to overcapacity. Lounge is extremely crowded and dated, probably due to cardholder access nowadays. To combat this an expansion triple the size wouldn't hurt. Food selection (particularly for breakfast) is dismal and low in quality. My hashbrowns were closer to mashed potatoes. Service is casual and only helps with picking up rubbish and used plates. I don't see anything being cleaned between settings. Overall feels very unexclusive and really disappointed with the quality of Air Canada's domestic lounges.

✅ Trip Verified | The Air Canada Lounge is an alternative for Star Alliance passengers at Frankfurt airport. The catering is the same as in the Lufthansa lounges. The food was fine, but not spectacular. But the lounge was stylish, with lots of light, and reat views of the apron. Furthermore, it was quiet and not to crowded at the time when I visited. I can really recommend the lounge

Not Verified | We stopped in the AC Signature Suite at YYZ for a few hours prior to a flight back to Europe. Our hand baggage, which was extensive, was checked into a luggage room, and we were ushered to the dining room. We had cocktails, champagne, and a three course meal. The food was of high quality - probably akin to what you'd find in a Michelin Plate restaurant. The wine list was small but well curated, and the waiting staff were friendly, professional, and skilled. After eating we found a quiet area with couches to sit back and relax on. The bar area was well-stocked with the bartenders very friendly. A buffet was available adjacent to the bar serving a different selection of food from the dining room, but all of very high quality. Bathrooms were perfectly clean despite the lounge being fairly full. Unfortunately there are no shower facilities. The lounge was physically in excellent condition with no signs of wear. Although I'm not a fan of AC's tendency to use dark woods and brooding lighting I felt it somehow worked very well here. There is no view of the ramps. Overall this is an excellent lounge experience - everything that AC's marketing promises for its Signature Class product is delivered here. The only real downside to the experience was it made the flight that followed seem very mediocre by comparison.

Not Verified | The lounge itself has a nice and relaxing atmosphere. There are plenty of seats and also some private areas. The stuff was very nice also. The choices of food were very limited and super small portioned, but tasty. What absolutely horrified me was that the food was "served" in cardboard boxes.

✅ Trip Verified | The Maple Leaf Lounge in Vancouver caters to Business Class passengers for Air Canada and Elite 50k or above members in the airline's loyalty structure. They seem to have recently renovated the lounge, replacing the rather dimly lit 90's or 2000s style lounge with a more hip and prestigious looking aesthetic sporting white marble, driftwood tables and black leather seating. I did however come to the lounge a few days after the COVID-19 measures were implemented, but they were still able to make it a nice experience. The buffet table for obvious reasons was replaced with prepackaged snacks. The self serve beer kegs were also suspended, but it was still possible to ask the bartender for a drink. Sodas and water were still self serve, and among the snacks were sandwiches, wraps, salads, fruit cups and pastries. The bathrooms were clean and there was plenty of seating available. It's rather unfortunate that some of the flight display screens didn't seem to be working. Perhaps I should try their Signature Class Suite product when COVID-19 blows over.

✅ Trip Verified | I expected more from this Air Canada Maple Leaf Lounge compared to the complete airport experience. The food and beverage choice is under average. Not really a lounge where you enjoy being at.

✅ Trip Verified | This Maple Leaf lounge is a mess, they ran out of food and quality is poor. There should be a revamp of the lounge, maybe get guest chefs to create menus. They should also invest in charging outlets by the seats.