Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 106 reviews
4/10
4 star Skytrax Rating
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10/10

"Lounge was very comfortable"

(Canada)

We arrived at the Lounge a couple of hours before our flight. The staff were friendly and accomodating, not that there was much to do except let us in. The Lounge was very comfortable the food selection was very pleasant and continuously topped up. Beverage selection was excellent, alcoholic and non-alcoholic. Cleaning staff were on top of things always tidying up customers left behind plates glasses etc. It was well worth the added price per passenger as we were in Premium Economy. The experience there was probably better than the flightitself.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeFrequent Flyer
Date VisitSeptember 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"applied cost cutting measures"

(Canada)

Air Canada has clearly applied cost cutting measures to the food service at this International Maple Leaf Lounge at Toronto Pearson. It might sound petty, but the artisan tortilla chips and hummus have been replaced by sub par tortillas chips that taste like cardboard - and hummus is eliminated. I would have ranked this lounge as one of the best on any of my travels at one time, but to have the food quality diminished means that that AC Maple Leaf is now reduced to just okay, and by proper Canadian Etiquette, okay does not win my business.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeFrequent Flyer
Date VisitDecember 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"I'm very disappointed"

(Canada)

I have been flying with Air Canada for over 3 years and have been a frequent flyer for 2 years. I do a lot of early morning travel and very much enjoy the hot breakfast offered in the lounge at Montreal. It's always been great to have at least one proper meal in case I miss out on others during the course of a travel day. But those hot breakfasts seem to have been replaced by muffins and stone cold boiled eggs. I don't know why the switch was made but it wasn't a good one and all I hear are complaints in the lounges from the patrons. Not only that, but there are no signs telling you what muffin is what or what's in them. I overheard someone asking a lounge employee what was in them as he had allergies but they were not able to tell him. All in all I'm very disappointed as this is a huge step down and only hurts the people that fly with the airline the most. If this is a sign of things to come for the lounge then I will be looking for an alternative airline.
AirportMontréal Airport
Type Of LoungeFrequent Flyer
Date VisitNovember 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"this needs to be addressed"

(Canada)

The food was excellent however since they have chaged vendor we no longer have bagles, cream cheese, englush muffins, peanut butter, croissant, danish, fruits other than apples, muffins. Only 1 toaster for 10 persons in line. Why did Air Canada change a great lounge. I will keep writting to them even if they do not respond. I am a Super Elite Million mile client and very loyal to Air Canada but this needs to be addressed. The staff is excellent!
Lounge NameUS Lounge
AirportMontréal Airport
Type Of LoungeFirst Class
Date VisitOctober 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"gone are hot breakfasts"

(Canada)

I guess Air Canada isn't making enough money. Gone are hot breakfasts, eggs, sausage etc. So I assume they have cut kitchen staff who prepare these meals. What is left is cold muffins, bananas and oatmeal. Every visitor to the breakfast bar made the same comment that they were disappointed to see what were accepted, appreciated and earned perks of being a frequent flyer being taken away. I haven't seen a reduction in my ticket price, nor have I seen a reduction in the criteria to become an elite member again. It's hugely disappointing that a brand that constantly proclaims service levels and their status within the industry reduces services to its key and most loyal customers. Shouldn't it be the other way around?
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeFrequent Flyer
Date VisitAugust 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"Service was particularly exceptional"

(Canada)

A sad state of affairs to call this a business class lounge. Food offerings were slim to say the least. For breakfast there was hard boiled eggs, yogurt, oatmeal, and toast with jam in a bowl and a spoon. Lunch offerings were two types of soup, a salad and some nacho chips. The magazine and drink offerings were plentiful however. Service in this lounge was particularly exceptional in comparison to other Air Canada Maple Leaf lounges. Wish that the Virgin Clubhouse lounge was still part of terminal 2. Prefer Delta Airlines, AMX Centurion, United and Alaska Airline lounges.
Lounge NameMaple Lea
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Date VisitAugust 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"asked us to leave the lounge as it closed"

(United Kingdom)

The Air Canada Maple Leaf business class lounge in Halifax, Canada, was spacious and comfortable, with a nice view of the runway and planes, and was conveniently close to the connecting gates, but that's where the positives end. The food choice was minimal, two soups, a small bean salad, nachos and hummus, and cookies were all that was on offer, drinks were of slightly better fare, with a small selection of reds and whites to choose from as well beers and spirits. However my main disappointment arose when having been informed that the connecting flight to London had been delayed by over two hours, they then asked us to leave the lounge as it closed at 11pm. Consequently we had to wait at the gate for 2+ hours (all bars and restaurants had also closed by this time). Surely if a flight's delayed (which in my experience with Air Canada has happened regularly), the business class lounge should remain open until embarkation, this after all is part of the price and reason why we buy a premium ticket.
Lounge NameMaple Leaf Lounge
AirportHalifax Airport
Type Of LoungeBusiness Class
Date VisitAugust 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"reduced the quality of food"

(Canada)

Verified Review | I'm very disappointed that Air Canada has reduced the quality and quantity of food offered at their Maple Leaf lounge at Toronto lounges. There is a very poor selection. What is offered is cheaper quality. Gone are breakfast pastries, no bananas most of the time, only 2 cereals and a cheaper yogourt brand. Other than children who really eats Rice Krispies and white bread? Lunch is no better. They offer a canned bean salad and green salad. What happened to the other healthier salads and sandwiches? Supper hour is no better and cookies are rarely offered. This is a poor way to reward your dedicated frequent flyers! I can't even get a decaf black teabag anymore. It's been cut. Why is decaf coffee offered but not decaf black tea? (herbal teas don't count). Bring back the former menus.
Lounge NameMaple Leaf Lounge
AirportToronto Pearson Airport
Type Of LoungeFrequent Flyer
Date VisitJuly 2016
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"what an appalling standard"

(Australia)

Verified Review | What an appalling standard of this lounge - no shower, washroom was dirty and unserviced. Air Canada is very disadvantaged by this lounge as they offer good service, good food on their airline.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Date VisitJune 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
10/10

"I was pleasantly surprised"

(United States)

This was my first experience with Air Canada’s Maple Lounge in general, and Vancouver Airport in particular. I used the lounge located near Gate E-85 and was pleasantly surprised. This business lounge is spacious, has comfortable chairs, suitable for dozing-off, TV and WC. I showed up at 7:30am and found many breakfast items ready, such as boiled eggs, cereals, fruit, pastries, Yogurt, and tea-coffee-hot chocolate machine. AC staff kept the lounge clean with constant pick-ups of discarded items.
Lounge NameMaple Leaf Lounge
AirportVancouver Airport
Type Of LoungeBusiness Class
Date VisitMay 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes