Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 145 reviews
6/10
4 star Skytrax Rating
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3/10

"had an awful wait"

(Switzerland)

Trip Verified | Have been extremely disappointed with its customs clearance, especially since its implementation of the electronic clearance for EU, EEA and CH nationalities. It seems they have forgotten that there are those who have resident permits and we were literally pushed aside with the tourists. I flew in from London last night and had an awful wait of 1 and a half hours before leaving customs to collect my luggage. Like the previous reviewer mentioned, organization was rubbish. There were easily a few hundreds of us converging towards 3 customs counters when they could have opened 3 more. Also, why weren´t residents with L, B and C permits go through the electronic clearance? The customs officer cleared me no different from that of the machines! Worst experience ever for a world traveler.
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
7/10

"mixed feelings about this airport"

(Germany)

Not Verified | To be honest I have mixed feelings about this airport, since so many people say it is gorgeous, I still don't find that excellency everybody is talking about. I haven't visited the famous terrace where you can spot the planes landing and taking off so this might change my mind. It seems to me that it is working at full capacity and there are always a lot of people transiting which makes it not that popular. But still, it is easy to navigate and almost all the times it is efficient when waiting in lines. Not my favorite though.
Experience At AirportTransit
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"use the help from the staff"

(India)

Not Verified | I was flying London - Zurich - Mumbai by Swiss Air. I had always thought Swiss is a premium airline but the experience made me believe that as well. I got into Zurich Airport and the staff were very friendly. I could instantly get wifi when I spoke to a staff member from customer services. The airport has a huge mall adjoining it which houses many cafe's, one post office, places to shop etc. There are two arrivals, 1 and 2 where you can ask your uber to come and collect you, but if you are really confused, use the help from the staff and they can definitely guide you around. The washrooms are really clean I would definitely recommend waiting around / stopping over at this airport if need be.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"unfriendly service at the airport"

(Switzerland)

Trip Verified | WiFi registration complicated and not suitable for tourists. The airport is not considering data privacy, asking people for a lengthy registration, and not possible without finding internet access machines which nobody knows where they are! I have seen so many people unable to log on, even in emergencies. When I tried to connect, as a computer network engineer, I got so aggravated by the unfriendly and inquisitive process, that I decided to quit. All my friends visiting from abroad complain about this unfriendly service at the airport and at public transport stations in general in Switzerland. Also, I frequently travel, arriving in the early hours of the morning from outside the Schengen area. Only 50% of passport control capacity is used, and many flights arriving at the same time cause very long queues and waiting for tired passengers. Sometimes it is so bad that people are standing far out in the back, and no queues can be formed any more!
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Airport has improved a lot"

(Switzerland)

Trip Verified | Zurich Airport has improved a lot within the last decade. It looks clean. The clear located signposts direct you to your gate or wherever you wish to go. The Toilets are clean. But, unfortunately the shops are clearly overpriced. E.g. tax-free shops take the liquid regulations to milk the customers. They take advantage of the international law! I'd rather get my liquids before in the City and put them into the checked-in luggage. If you get thirsty you'll spend a lot just for 1/2l of mineral water. A typical price (take away) is SFr. 5! You should look out for the Kiosks with a red "K". Summery: spacious Airport which is kept clean with a efficient Security inspection. Friendly, multilingual staff. But: the money-mad shops airside are not worth to get visited. Just avoid them. This includes the Restaurants as well.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"expensive food and beverage"

(Romania)

Not Verified | Avoid Zurich Airport at all costs. Expensive food and beverage, rude staff, useless passport controls and redundant stamping on blank boarding passes, random police “interviews”. Also, Security staff are frustrated people set on a power trip, raising non-issues over liquids in carry-on.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Very nice airport"

(Hungary)

Trip Verified | Very nice airport, big, spacious, clean, clear sings for directions. Changed planes here and spent a few hours here. Had breakfast too. Very nice international staff, speak all kinds of languages. If you speak English, you will never be lost here.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"very disorganised queuing process"

(United Kingdom)

Not Verified | We flew into Zurich Airport at 1pm on Thursday 21 December. My opinion of the airport quickly soured when I saw the length of the non-EU passports queue. Thankfully, I didn't have to use it, but a member of my party did and it took her 45 minutes to clear immigration. There was a very disorganised queuing process - EU citizens who had/wanted to see a person were not directed in any way by queue ropes or the one official standing at the "entrance" to the queue. However, he shouted at a lady who could have been anywhere between 16 and 20 for "not being 18" and trying to use the automated clearance (over 18s only). The staff were thoroughly rude and inefficient. Don't plan any tight connections with public transport here.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Connection to public transport outstanding"

(Switzerland)

Not Verified | Sehr sauber und aufgeräumt. Schnelle Gepäckabfertigung und gute Organisation. Shoppingangebot ausreichend. Kurze Distanzen am Flughafen. Zollabfertigung schnell und unkompliziert. Einreise unproblematisch, keine Wartezeiten. Anbindung an ÖV. hervorragend. - Very clean and tidy. Fast baggage handling and good organization. Sufficient shopping. Short distances at the airport. Customs clearance fast and uncomplicated. Entry unproblematic, no waiting times. Connection to public transport outstanding.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"inadequate and confusing signage"

(United States)

Trip Verified | This is my second time to fly in and out of Zurich Airport, and because last year I found the airport signage to be very confusing, I anticipated and worked to prepare. The arrival went smoothly. I still found departing from this airport to be more difficult than it should be. To locate our airline kiosk to check our bags took too much time because of inadequate and confusing signage and meant that we had to rush to our gate. I will continue to use this airport because of the airline connections but the airport is huge and confusing.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no