Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 206 reviews
5/10
4 star Skytrax Rating
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3/10

"only 4 hours free internet"

(Brazil)

Trip Verified | I cannot accept how come this airport is so bad, very little quality food with soaring prices, only 4 hours free internet, really this is a joke at 2023. The terminals are often packed but are clean though, but keep away from the smoking area of you will smell the stench. Seats are outdated and worn. There is lack of staff and they suffer a lot due to the large number of missed connections. If I can I avoid Zurich for sure.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Terrible airport design"

(United Kingdom)

Not Verified | Terrible airport design. It’s sprawling and takes a long time to get anywhere (and I’m used to Heathrow, Gatwick, Singapore, JFK, - loads of big and busy airports). The signposting is terrible and unclear - if I could give zero stars below I would. Took ages to find check-in. The airport map (see picture) when first arrive is more like abstract art than a helpful guide. Had to double back about 3 times to find check-in. The one sign I could find was pointing up and into the ceiling - eventually worked out had to go down. Got in the life and went down 3 floors from level 1 to level 01 - what the heck is that about? Smoking lounges are obnoxious and totally out of date - I’m sitting at the gate now with my children and the lounge is about 30m away but the stench of smoke is terrible hitting the back of my throat. Queues to drop bags were long. Queues for security weren’t too bad but then had extra queues for passport control - good job we got here 3 hours before take-off
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
10/10

"nothing but pleasant and friendly"

(New Zealand)

Not Verified | After reading all the negative reviews about this airport, I have to say I was more than a little worried about my transit. However, I was worried about nothing. Everything went well - my one hour 20 minutes was plenty of time from arriving off a full international flight and then my transfer through to Paris. No problems at all and the staff at Zurich were nothing but pleasant and friendly. The airport was efficient, spotlessly clean, and honest - because my 84 year old dad, whom I was travelling with, got up from his seat in the terminal and left his small carry bag behind while he went for a walk. I had popped to the bathroom, came back to see his bag on the seat but dad gone! Thank you to the honest people in the airport at that time, who didn't help themselves to his money and other valuables.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"Immigration queues 1hr plus"

(United Kingdom)

Trip Verified | Awful. Immigration queues 1hr plus and counting. 3 of 8 immigration desks staffed. Airport's response is to extend the queue rather than bring more immigration staff out.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"never seen a more inefficient airport"

(United States)

Trip Verified | If you have a layover good luck and may the odds be ever in your favor. World traveler here and I’ve never seen a more inefficient airport. You have to take a bus to get to the connections terminal which is absolute chaos. You have to stand in line twice for passport inspection (once through immigration and the next before you get to your gate). There’s not enough seating at the gate. No organized lines to board. Boarding takes forever because gate agents aren’t properly staffed. All around a pretty sucky airport. They spend more time on loading the airport with luxury stores than worrying about flow. Do not recommend.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"one of the best airports"

(Switzerland)

Trip Verified | Zurich is still one of the best airports with clean public area with clean bathrooms, smooth and easy transfer, great shopping opportunity and diversity, a lot of dining options for small and big budgets, short transfer times, etc. Zurich has a very manageable size and layout, especially for transfer passengers. And over-crowding is the exception and not the standard. Zurich is not on the list of the 100 busiest airports in the world by passengers, but ranked amongst the 10 best airports.
Experience At AirportTransit
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"I did not have a good experience"

(United States)

Not Verified | I did not have a good experience at this airport. I was very disappointed in the lack of quality customer service that was provided here. As I was going through security at check point 2, I had politely asked for the staff to hand-check my disposal cameras considering the magnet in the machine ruins the film. I have done this at many other airports and they all hand-check it happily with no issue. Instead, I was rudely told no and to put it through the machine. I politely explained that the machine ruins the film of the camera and I always hand check it and asked if they could speak with someone to see if it was a possibility. This staff member then proceeds to yell across the room to another staff member, rather than actually putting in any effort, who also rudely say “through the machine!” without any context provided. At this time the security point was not busy and they had no intention of even seeing what the issue was. Even after I explained the reasoning behind it, they forced me to put my cameras, filled with pictures from my 2 week long trip, through the machine to get erased. Following this, these same staff members then continued to have an attitude and started ranting loudly and openly to each other about the situation. I am not one to typically write a review but this was handled extremely unprofessionally and I am very disappointed.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"one of the very few disappointments here"

(United Kingdom)

Not Verified | We are living in Zurich and the airport is probably one of the very few disappointments here. Checkin is extremely slow and so is security! Besides this my parents got some Lindt Nutella blocked today even though it was dark and wasn’t liquid at all. It was also sealed. In a country where so much is invested in the environment, they don’t seem to find it a priority to invest in a machine that they can test for security and let these goods through. They rather waste tons of goods that goes in the rubbish. Obviously because the service was so slow my parents had no time to return to hand me the things. Very disappointing and a huge let down
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"I had a smooth connection"

(United States)

Trip Verified | I flew roundtrip from NYC to Dubai with transfer in Zurich. The unusual part of the trip was on a flight from DXB to ZRH. The flight was full. As all the passengers started disembarking the aircraft - there was a long queue on the jet bridge. We were confused why weren’t passengers ahead of us moving - the flight arrived in Zurich very early in the AM when it was still dark outside and it was freezing cold - as it should be on a January morning in Switzerland. So turns out there were 2 uniformed officers checking everybody’s passport before letting them proceed to the terminal from the jet bridge. If they need to do the additional security screening why not do it inside the terminal instead of the freezing cold Jet bridge??? But other than that odd experience the terminal for flights outside of Schengen zone was OK - I had a smooth connection.
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"aAvoid this airport if you can"

(Switzerland)

Trip Verified | The airport is completely overcrowded, the lounges completely packed and far too small. Airport security is below any standard with outrageous waiting times for passengers and old and inefficient scanners. Plus they have a massive lack of security personnel. Avoid this airport if you can.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no