Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 139 reviews
6/10
4 star Skytrax Rating
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10/10

"well organized"

(Germany)

Trip Verified | I traveled from Zurich to Doha and from Doha to Bangkok on May 12, 2019. I could easily follow the signs from the airport train station to the Check-in 2 area. The airport was clean. The toilets were also clean and were not hard to find. The lines for the security check were not long. The security check staffs were friendly. Everything there was well organized. It took only about five minutes to pass through. The signs to Gate E were clearly visible. The Skymetro to Gate E took just a few minutes. The free Wi-Fi worked fine. I usually flew from Frankfurt, but decided to change to Zurich airport this time. Zurich airport is a lot better than Frankfurt airport. I will definitely choose Zurich again next time.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"signage is no help2

(United States)

Not Verified | I arrived at Zurich for a long layover and would spend as much time in the city as possible. The good: the airport seemed clean and our wait in the various lines wasn't unreasonable (but not short). The bad: the wifi kiosks don't work unless you have a code given to by a staff member, there is pretty limited food/drink options. The biggest bad: the layout of the airport makes absolutely no sense and signage is no help. It took my wife and me far too long to get OUT of the airport because navigating the terminals requires a personal tour guide. I'm willing to admit that my lack of familiarity with the language contributes to this, but I'm still capable of reading basic signs with an arrow directing me to a gate. Start over!
Experience At AirportTransit
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"efficiency is stupendous"

(Australia)

Not Verified | I find this airport strange, it seems good but when you look closer the efficiency is stupendous, so much that it is rude. The organization of signs on the lifts are the worst I have seen in any airport, parking 3 for example is on 5 floors! That is the label. As a family we were given a very hard time about our luggage to the point they held us for over an hour and effectively made us lose our flight, waiting at the gate especially to close it as we arrive! From check in to the gate is incredibly long.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff are incredibly rude"

(Ukraine)

Trip Verified | Infrastructure of this airport is OK but staff are incredibly rude, impolite and aggressive. I have been harassed on the 1st of February at the Gate E62 (PS472) by a female stuff member who was terrorising passengers in order to find an odd extra kg of a hand luggage and make them pay a penalty. This is insane but she was checking every passenger's bag at the Gate (including those with a Hand Luggage Approved tags given at the Check in) with a portable luggage scale making the whole experience humiliating and traumatising. She was treating passengers with such volume of hatred that I have never seen in my life. Her female supervisor was quietly observing. She did not know the airline rules for a hand luggage and despite some people have been members of the airline loyalty programme and thus were given more hand luggage allowance, she made literally everybody pay 75 CHF for a second bag with a laptop or a small personal items - breaching Airline's policy. I was forced to repack my hand luggage in order to fit my laptop into a single bag to find out minutes later that I was allowed to take two items on board. She was not sure how much to charge and for what, so I ended up paying incorrect fee at the end. It seems the staff at Zurich airport is so miserable. This is national disgrace, Switzerland!
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"staff are friendly"

(Switzerland)

Trip Verified | Very good airport. The ways are short, its clean and staff are friendly. Outside there are shops and supermarkets selling products for local prices. Also it handles bad weather conditions well leading to not many delays. Only the wifi service could be improved.
Experience At AirportTransit
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Extremely impolite staff"

(Canada)

Not Verified | I am a 55 years old man and I travel a lot. So far this is the worst airport of my life. Extremely impolite staff. Wi-Fi problems. Strange connection between gates with small, crowded dirty train, slow passport check -in, very limited shops. Everything was bad from A to Z.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"really ridiculous"

(Italy)

Not Verified | One of the worst airport I have ever been in my life. I arrived at 8:30 pm. Almost most of the nice restaurant were closing. This is the first airport I travel where you can connect just for 2 hour in their wi-fi (and you have also must agree with their privacy term, where they will spam message for sure). I have never seen something like this. Basically, if you travel and you have to wait than 2 hours you will be stuck with no WIFI in 2019. Even the most small middle town in Italy have free wi-fi without any registration. Don't come in this airport if you have to stop more than 6 hours. It is not a comfortable airport. This is really ridiculous. I will never fly again through this airport.
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"only 2 hrs WiFi"

(Taiwan)

Trip Verified | Zurich airport was good in overall except WiFi, only 2 hrs for “one phone number user”, have it pay if you want more, or go to information counter to shows your bording pass to get some more free, but I was already at gate when I know this, information counters are far, and I was tired. Really inconvenient.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"Long walks to everywhere!"

(United States)

Trip Verified | This is a sprawling and busy airport. It is extremely well connected by train to the heart of the city - frequent departures and it takes only about 10 minutes. But once you are at the airport it takes a long time to reach your gate to board your flight. Same for arriving. - it is quite a bit of a hike from arrival gate to the exit the terminal. For many flights you have to take an underground internal subway train to reach the terminal. Long walks to everywhere! Clear signs exist as do escalators and moving walkways. English language announcements made. Very limited shopping and eating in the remote terminal. Otherwise, the range of shopping and dining options are vast. I bought some chocolates and patronized a cafe - very courteous service. The tourist office just outside baggage claim very helpful with directions, maps, and also sells the train tickets and instructions to use those. Checked baggage arrived without much delay. Restrooms could be more easily accessible. Without doubt, a very well managed airport.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"very appealing, very bright"

(Germany)

Trip Verified | I've been very often in Zurich and mostly for transit. I never missed any flight and never got some issues with luggage, even in case of short transit times of less then one hour. Even then i had the time to enjoy short lounge stays for a coffee or short breakfast. Airport design is very appealing, very bright. Sometimes staff are not very friendly. This is however a middle European attitude that may be improved.
Experience At AirportTransit
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes