Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 203 reviews
5/10
4 star Skytrax Rating
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3/10

"Total joke Zürich Airport"

(Switzerland)

Not Verified | 4 people at ‘All Passports’ control. This means very lengthy delays getting through as they seem to take an age with certain people. We missed our trains. Half our group had EU passports so no problem for them but they had to wait for the other half (non-EU but Swiss residents) for an hour. Total joke Zürich Airport. Surely this is not your first rodeo.
Experience At AirportArrival Only
Date VisitFebruary 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Information staff were extremely rude"

(United Kingdom)

Trip Verified | Information staff were extremely rude. Why are there two terminals and no information on which to use? Apparently you’re meant to just know they’re connected and it doesn’t matter, like no other airport I’ve been to or have have the pleasure of a Swiss lady yell at you. Maybe don’t call them separate terminals or list the terminal for flights when gates are known. Seemly no water fountains, but plenty of plastic bottles to buy for a high price.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

“ground team cannot cope”

(Malta)

Not Verified | In Summary: the ground team cannot cope with unexpected weather conditions. Steer clear of travelling through or to Zürich during bad weather. Due to bad weather in Zürich, Swissport were inundated with a large amount of luggage and manage to misplace a large number of suitcases, including mine. A short transit turned into an overnight stay without any suitable clothing (it was -1 degrees Celsius and I was dressed for 15 degrees Celsius) I was told to “face the facts” that I would not get my suitcase on that evening. I was then told that my suitcase was in Barcelona, even though my AirTag reported that my suitcase was at the airport. On travelling back to my final destination. The ground staff promised that my suitcase would be on the same flight that I was travelling on. No surprise but my suitcase did not leave Zúrich and actually it took a week for the suitcase to arrive in my country.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Appalling passport control experience"

(United Kingdom)

Not Verified | Appalling passport control experience: at peak time (18.30) only one counter open for non-EU/CH passengers; queued for an hour, missed my train. Why only one solitary counter open? Doesn’t Switzerland value or respect the visitors bringing revenue into the country? Shocking absence of efficiency - airline landing times are hardly a surprise.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"do not recommend Zurich airport"

(Belgium)

Trip Verified | A simple transfer is not an easy experience. Forget about Swiss precision. Nonsense after nonsense. We flew with Swiss Air from India to Brussels with a transfer in Zurich. The first flight from Mumbai was delayed, so after spending over 10 hours on the plane, we hoped for a smooth transfer. And here in the corridor, just like that, three policemen were waiting, checking tickets and passports of several hundred tired people. Many people counted on an efficient transfer (1.20 hours for us), so the unexpected inspection, with all its slowness and rudeness, started to cause frustration and nervousness. But that was only a beginning. After the policemen, the security was checked as it is always done before the flight. I have never been checked after a flight before. Only two lines for checking were available for several hundred people. Passengers were checked very thoroughly and turned back, regardless of their discomfort after a long flight and the lack of an available toilet. The fact that many passengers were just passing through at this airport did not play any role for the staff and, as I know, many people missed their transfers. When I asked if the flight to Brussels would be delayed because we were being held too long, I heard a short 'no'. After reaching the plane in sprint style, we were graciously allowed to board, but there were passengers (from another flight) who were 90 seconds late and this is where Swiss precision worked: they were not allowed to board. It is not the end. Our plane didn't leave as planed but was considerably delayed because they were looking for some suitcases. Maybe ours because they didn't reach Brussels. The last time I had such a circus was in the 1990s, when I was flying through Turkey to the Balkans and my luggage constantly landed in Moscow. I haven't seen such nonsense in a long time. In addition, the rudeness and haughtiness of the Swiss. Therefore, I definitely do not recommend Zurich airport or Swiss Air when it comes to large transports. They better stay a local airport because they have neither the skills nor the infrastructure to handle flights with large numbers of passengers.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"security and passport control is horrendous"

(United Kingdom)

Trip Verified | Airport is great but the whole security and passport control desk situation is horrendous, never experienced anything like it. Staff are rude managing the queues. Vast majority of people late for the flights.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Signage throughout the airport was clear"

(Germany)

Trip Verified | We stayed overnight in Zurich between flights, involving an evening arrival, airport hotel and early morning departure. Our experience of an overnight stay in Zurich was much more positive than our similar experience in Frankfurt a month ago. Exit from aircraft went smoothly, with short walks from gates to airport exit. Signage throughout the airport was clear, and included both abundant fingerposts and an airport plan. As passengers arriving tired in the evening, we especially appreciated not having to hunt for the hotel shuttle bay. Departure process the next morning similarly went smoothly. Security screening went quickly, and was helped by friendly security staff. One negative: food outlets near the gates are sparse and expensive.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"items need urgently to be improved"

(France)

Trip Verified | The staff is very welcoming and competent, but the distances between international gates maybe too long. 4 items need urgently to be improved - the reception of passengers in transit and/or waiting for boarding : unless you travel on business class, you'll hardly find decent chairs to sit and wait sometimes for several hours. How can it be in such a strong traffic airport? Lack of free spots to charge devices : as we use more more devices event to use boarding passes, etc, how can you manage if your device needs to be charged. Free WIFi : OK, but without limits of duration would be bes. Cleanliness att 7.00 AM, papers and stains on the soil, not to be expected here.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Too long at security and immigration"

(Switzerland)

Not Verified | The airport lacks of proper cooling in basically all parts of the airport. Even during winter time, the airport is too warm. This is an absolute unacceptable situation. Waiting lines: Too long at security and immigration checks, especially during peak hours. Security used to be good for years in ZRH, but since Covid this has changed. Slot delays: Departing in ZRH during rush hours, especially after noon time has almost a guaranteed delay. Positive I can rate the public transportation access and the large choice of restaurants, bars, stores and the hotels at the airport or close by.
Experience At AirportArrival Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"have seen the airport deteriorate"

(Switzerland)

Trip Verified | I live here in Zurich and have seen the airport overall deteriorate specially in the last five years. The key issue is arrival and departure specially for Non-Swiss/EU passport holders. It seems like the airport is able to handle the traffic effectively and adequately staff immigration counters. Today on September 22nd arrived from London City at 12.00 Noon and the immigration counter backup was all the way from inside or Terminal D and I passed through immigration at 1:20. This kind of immigration wait is not at an acceptable level and this was at a non peak time in the middle of the day. I fly globally and looking at the list of airports definitely do not think the rating of the airport is low enough as a key factor should be clearing immigration in reasonable time.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no