✅ Trip Verified
| A serious problem with personnel attitude towards travellers and staff coordination. I've been to Zurich airport many times and always considered it to be at least not bad. However last time on Nov 11 I've got a real mocking attitude experience. I was travelling with my wife and child. The lady-guard at passage to gates from the registration hall didn't let us in with online registration, cabin bags and child stroller, she told us that "all buggies should carry a purple stripe" and that we should register in-person to get the stripe. At registration desk the lady decided to examine all our bags for the weight and had a quarrel with me regarding whether we should check-in one minor overweight bag (for three of us) or not, which had been flown to Zurich by the same airline in cabin without any problems. It is usually difficult to explain some rules-oriented people without children why you do not want to wait for luggage when your plane lands late at night and you have a sleeping child on your hands. After that we went back to gate passage and - you know what? - no purple stripe on stroller again! We were denied passage to gates for the 2nd time and turned back to registration desk. This time we addressed another person at the registration desk who at first didn't even realize what purple stripe we were talking about. Finally, we got the stripe and asked why we the previous reg lady didn't give it to us when we specifically asked her about stroller registration before weight checks? The answer was "she is human". Regarding humanitarism, the three of us - also humans with the tired child striving to fall asleep - had to run 3 times across the reg hall to and from the gate entrance. The worst thing the reg lady was smiling and apparently having fun during the quarrel and the second "stripe quest". What was this? Mocking? Revenge? Well, for the reg lady personnally this is just bad karma. However I assume airport management has an issue to work on.