Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 206 reviews
5/10
4 star Skytrax Rating
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4/10

"items need urgently to be improved"

(France)

Trip Verified | The staff is very welcoming and competent, but the distances between international gates maybe too long. 4 items need urgently to be improved - the reception of passengers in transit and/or waiting for boarding : unless you travel on business class, you'll hardly find decent chairs to sit and wait sometimes for several hours. How can it be in such a strong traffic airport? Lack of free spots to charge devices : as we use more more devices event to use boarding passes, etc, how can you manage if your device needs to be charged. Free WIFi : OK, but without limits of duration would be bes. Cleanliness att 7.00 AM, papers and stains on the soil, not to be expected here.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Too long at security and immigration"

(Switzerland)

Not Verified | The airport lacks of proper cooling in basically all parts of the airport. Even during winter time, the airport is too warm. This is an absolute unacceptable situation. Waiting lines: Too long at security and immigration checks, especially during peak hours. Security used to be good for years in ZRH, but since Covid this has changed. Slot delays: Departing in ZRH during rush hours, especially after noon time has almost a guaranteed delay. Positive I can rate the public transportation access and the large choice of restaurants, bars, stores and the hotels at the airport or close by.
Experience At AirportArrival Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"have seen the airport deteriorate"

(Switzerland)

Trip Verified | I live here in Zurich and have seen the airport overall deteriorate specially in the last five years. The key issue is arrival and departure specially for Non-Swiss/EU passport holders. It seems like the airport is able to handle the traffic effectively and adequately staff immigration counters. Today on September 22nd arrived from London City at 12.00 Noon and the immigration counter backup was all the way from inside or Terminal D and I passed through immigration at 1:20. This kind of immigration wait is not at an acceptable level and this was at a non peak time in the middle of the day. I fly globally and looking at the list of airports definitely do not think the rating of the airport is low enough as a key factor should be clearing immigration in reasonable time.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"very unhappy passengers"

(United Kingdom)

Not Verified | I have not visited Switzerland for about seven years and was shocked at the shortage of staff at the airport. Long queues, total disorganisation, and very unhappy passengers.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst arrivals experience"

(United Kingdom)

Trip Verified | The worst arrivals experience outside of New York. Just atrocious. 2 immigration desks open out or 10. Queue filled the immigration hall and spilled over. This is now a regular occurrence. Every inbound trip. Zurich airport know incoming demand but they just don't care.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"I expected at least not to sweat"

(Switzerland)

Not Verified | 27 degrees outside, almost the same temperature inside, I expected at least not to sweat as staying seated. Business lounge toilets were really dirty.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
yes
3/10

"I have been queuing for 1h20 min"

(Singapore)

Not Verified | At a peak hour - 8.20am - there were only three queues open for visitors without Swiss/EU passport. I have been queuing for 1h20 min and still nowhere near the front of the queue. There was no attempt to increase the number of immigration officers at the counter during this period. Apart from telling us to ‘stand on the left’, there was no other communication from the immigration staff on duty. I have been to Zurich airport a few times and the experience is getting increasingly worse, which is a pity. This is a lovely country and unfortunately the first experience for visitors is not a pleasant one. Please do something about this. Thank you.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"Airlines offer online check-in"

(Switzerland)

Not Verified | Among airports of its size it still is the best overall. Airlines offer online check-in incl. baggage tagging, so queueing times for those companies is minimal. Priority lanes exist. Super-fast immigration clearance with automated passport and face scanning, takes two minutes, but this is for Schengen only.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"security experience was poor"

(Australia)

Trip Verified | The airport itself is clean and relatively easy to navigate. The security experience was poor. I have a largish rucksack that is fine for cabin luggage and no bigger than a 16 inch MacBook Pro. An officer questioned me saying “this is massive” (even though it is half the size of many other cabin bags). When I objected saying “it is fine”, “what do you want me to do?”, he then told me I was “being aggressive”. Needless to say I did find it confronting, unnessary, and by the end of the interaction I was annoyed. Getting a family through security is stressful at the best of times. Then the immigration queue was long, and the officer was equally officious. I had been in Switzerland for 1 day but entered France via the Eurostar a month earlier. The French immigration didn’t stamp my passport. The Swiss officer demanded proof of travel on the Eurostar. Honestly the EU needs to coordinate its border requirements from one member country to another. Overall the experience was quite unpleasant.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Get ready to queue"

(United Kingdom)

Trip Verified |  Get ready to queue! Arrivals at Zurich from experience are fine and efficient. It's easy to find where you need to go, and there are sufficient staff. Departure is terrible! Queue to enter, queue for security, queue for the train to gate, queue for the stairs to the loooong queue for customs. Then more queues at the gate and stand in a queue post gate. We arrived at the recommended time but had no time to shop/eat as we were always in some kind of queue. It was a horrible experience. Never again. Never.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no