Vancouver Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 254 reviews
4/10
No Skytrax Rating
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5/10

Vancouver Airport customer review

(Hong Kong)

Excellent airport the terminal is very clean. The staff are friendly and helpful a lot of different shops. Although the queuing is a bit long I have a great experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Vancouver Airport customer review

(United States)

Very unhappy with security at YVR. Borderline obnoxious and way over the top with their ridiculous efforts. Extremely slow. Felt it necessary to unpack every bag piece by piece. Humiliating and unnecessary. I hate flying out of YVR and would avoid it if I could. Also lack of restaurants after you get thru security (2 hours later) is not acceptable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Vancouver Airport customer review

(Canada)

Departing in the transborder terminal was fast and easy. there were no ques at the customs and immigrations and the pre clearance facility was excellent. Boarding was fast and easy and the signage was easy to follow.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Vancouver Airport customer review

(United Kingdom)

International arrivals top notch. Walked straight through to immigration via dedicated channel for visitors to Canada. Shown the way by smart Red coated "greeters". What a change from my last visit which was horrendous in terms of treatment by immigration and customs and excise. T Domestic departure not so pleasant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Vancouver Airport customer review

(Germany)

Very open with lots of natural sunlight and everything from forests waterfalls an aquarium and well chosen sculptures to provide a proper welcome to the region. Full range of stores and services available even a dentist's office. The metro can take you right from the airport to your downtown hotel in about 20 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Vancouver Airport customer review

(Canada)

A lot of the complaints here relate to the customs agents and other matters for which the airport operator is not directly responsible. The airport itself is attractive and reasonably well organized. Having arrived at Kansai many times I am at a loss to explain its ranking. YVR aesthetics are far superior.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Vancouver Airport customer review

(United Kingdom)

Arrival from London. The experience was great : well sign posted clean terminal our baggage virtually waiting for us as we came through immigration polite and no queues - everything about it swift and pleasant. We were in the domestic terminal and walking to the gate of a our connecting flight in just 35 minutes from landing! Compare that to needing the full 2 two hour connecting time from Terminal 1 to Terminal 3 at Heathrow to comfortably catch the Vancouver flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Vancouver Airport customer review

(United Kingdom)

Our departure was almost as good as our arrival. The quality of the airport supports a wonderful city. The departure processes were done a little better than in some other places. The terminal is attractive and the assistant in the Olympic Boutique was charming.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Vancouver Airport customer review

(United Kingdom)

This was our first visit to Vancouver and we arrived by BA at 1845. The airport appeared very quiet calm and serene. The walk from the plane to immigration area was very long once in the arrivals hall the ambience was very pleasant lots of greenery and water fall features. The immigration process was quick and efficient baggage recovery smooth and we were on our way. After having read some of the horror stories about immigration delays and surprised at the efficiency and promptness of the officials.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Vancouver Airport customer review

(United Kingdom)

I felt puzzled at the recent mixed reviews of YVR based on my own arrival there. Yes it is a walk from the gate to immigration but no more so than many large airports these days and it is through a bright clean and imaginatively decorated terminal. There was no wait at immigration and we were well treated. We were allowed to go through as a couple which would not happen further south. Baggage delivery was swift. We were in our taxi and headed downtown before even our scheduled arrival time. YVR gets absolutely top marks for multi-lingual signs. English French and Japanese with some Punjabi and Chinese. My only complaint – although I was not personally affected – is that just like America they have no concept of transit passengers thus creating a totally unnecessary workload for both passengers and staff in recovering baggage and going through pointless customs and immigration procedures.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no