Toronto Pearson Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 530 reviews
3/10
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4/10

"YYZ is impersonal"

(Netherlands)

Not Verified |I fly a lot, to different airports, but YYZ is impersonal due to all the iPads. I would like to have personal contact with the persons behind the bar. Please, throw away the iPads or sell them on eBay, better, give them as an extra to all the hard-working personnel.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Airport is an embarrassment"

(Canada)

Not Verified | Airport is an embarrassment for all Torontonians, delays everywhere, check in machines don’t print tags for your bags, huge line ups everywhere, info given is not accurate, allow 40 people to exit plane every 10 minutes. I could go on forever here, no other airport is like this right now, get it right. Landed at 8.30, got out of terminal 11.30pm - come on.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"definitely one of the worst in the world"

(Canada)

Not Verified | Terrible organization - definitely one of the worst in the world. They hold arriving planes on the tarmac and at the gate for excessive wait times due to severe under staffing and overall management ineptitude. Literally their business is to handle arriving and departing planes yet it's total disorganization. On top of the delays, the COVID protocols are out of step with current reality and border staff / Public Health Agency of Canada are over-zealous in enforcing these mis-guided rules. It's time for Pearson to change - whatever they are currently doing is not working and whoever is overseeing the organization needs to be let go. Bring in people who can actually manage the airport.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Process times are ridiculous"

(Canada)

Trip Verified | Process times are ridiculous. One of the worst airports I've ever flown through. They allow passengers through security flight by flight. I waited 2h 50 minutes to for my flight to be called, sitting on the floor of a crowded room with hundreds of other passengers. I was allowed to line-up to go through security 15 minutes before my flight boarding time. Flight will be delayed due to Pearson not being able to process passengers in a timely fashion.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"without a doubt the worst international airport in North America"

(Canada)

Trip Verified | This airport is without a doubt the worst international airport in North America. Everything is slow. Understaffed. The escalators ram people into immigration which is overflowing so it’s always a near life and death experience to start with. Baggage - todays treat was bags on the wrong carousel. You are walking forever with no end in site. Staff are always yelling at people. Honestly I am embarrassed that this is the routine experience we offer our returning nationals and leaves a poor impression on anyone coming for a vacation.
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This airport has been getting worse and worse"

(Canada)

Not Verified | This airport has been getting worse and worse. It's become common practice to hold passengers on planes for hours after landing. There is no organization or enough staff and the staff that are "working", don't look like they're doing much. After waiting 3hrs to deplane, we got inside to find staff just standing around, directing no one!
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"just a shambles"

(Ireland)

Trip Verified | Travelled with Aer Lingus, flight an hour late but made up time and just over 15 minutes extra. Arrived in Toronto Pearson, informed that customs lounge was too busy, really, ended up sat for an hour and a half, as plane was refuelling we couldn't use toilets. Eventually, let off the plane, an hour and a half later escaped. Is this not an international airport? Can they not cater for lots of arrivals? Was it staff shortage due to covid? No, just a shambles.
Experience At AirportArrival Only
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I’ve been to"

(United Kingdom)

Trip Verified | Horrible airport, 2 hours to be let off a plane, still in the airport now, rude useless staff, unorganised, unpleasant, worst airport I’ve been to and I’ve been to a lot of them worldwide on business. Never known such incompetent staff ever anywhere
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst experience in an airport"

(Canada)

Not Verified | Arrival BA099 25 March Terminal 3, movable sidewalks not working, signage poor, delays allowing passengers to get off aircrafts. Excessive Line ups in Customs, Nexus machines not working. One exit door for Taxis, Limousines and Passenger pick up creates dangerous crowding. Just the worst experience in an airport after visiting several European airports. GTAA shame on you for taking Passengers money!
Experience At AirportArrival Only
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Missed our connection"

(Canada)

Trip Verified | Missed our connection due to half an hour delay getting off the Westjet flight from Calgary. Next gate was a great distance away and a tight connection at best. This resulted in us requiring a meal, which the airline refused to provide a voucher as it was a "facility issue". Second time on the same trip that we were delayed because of gate or ramp issues.
Experience At AirportTransit
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no