Toronto Pearson Airport

Terminal 1. Beautiful design but brutally inefficient! From customs line-ups (both inbound and outbound) to baggage this is one of the most frustrating airports to go through. The layout is perfect but it is so clearly mismanaged. A majority of my flights coming inbound had issues with waiting 15-30 minutes for ground staff to connect the jet-way to the plane. Luggage is another issue. It takes them so long to process often 45-60 minutes waiting (even after clearing customs). Which leads me to another issue - customs organization. There are no designated lines for priority staff/passengers there are never enough staff at peak hours and when arriving into Toronto there are no lines dedicated to certain passports ie: Canadian/EU/International/US/etc. At least the place is clean.

Have used Terminal 3 several times over the years. Beyond the spacious and airy Grand Hall where check in counters are located the terminal is pathetic. The international pier (Pier C) has all the charm of a bus terminal the food on offer is inadequate (pizzas unappealing sandwiches) and yet incredibly expensive (I paid $13 CDN for a salad and small pastry). The sit-down-with-a-menu outlets are always very crowded at peak times. Toronto temperatures had reached 15 degrees one day but they obviously had the heaters on because it felt about 35 going through security and in the Duty Free area. The entire terminal should be relegated to low-cost airlines only. I had the pleasure of walking through the grand hall of the new Terminal 1. Impressive architecture but I can only imagine the splendour ends after security there as well.