✅ Trip Verified
| Things were great until we needed to use the disabled assistance to board the plane. Well, mostly. We had been told to go to Gate 29 (by the guy at baggage drop) so the three of us (including my mum with reduced mobility) walked there. Upon checking the board for confirmation later, the gate had been changed to Gate 4. So we walked there. After about 20 minutes there, the gate was changed yet again to Gate 20. We looked for someone to give us some assistance to the new gate as my mum was struggling with all the walking but were just told "walk to the gate, then get assistance". So we did, she struggled her way to gate 20, and got there just in time for boarding. I found a person who handled the disability assistance, and her name wasn't even on the list for assistance, despite it being on her boarding pass. I explained that we had booked it, and he asked why we didn't have a wheelchair. I explained that she could walk, but it was a struggle for long distances and that she couldn't do stairs or slopes etc. He tutted and said "fine, follow me". We followed, but then another member of the disability assistance staff stopped us in the middle of a slope and was going to make us wait with everyone else. Again, we had to remind them that she is disabled and can't stand for long. After literally having to argue for her, she was allowed to join the rest of the people getting assistance. Not that there was much point because we were taken to the doors of the aircraft, and then my mum, and everyone who actually was in a chair, was made to stand for a good half an hour, having to hold on to other people to support themselves. The guy who was meant to be helping was more bothered about looking at his phone than helping the people he was employed to support, which is absolutely disgusting.