Tenerife Airport

Not Verified | The rudest security staff I have ever met, whilst going through the scanner, we were told to go back and separate laptops etc, which is fine, except the woman saying this to me got up to my face and said "English, look at me while I tell you". I said to her that I had heard her the first time she said it, I was amazed at her rudeness and arrogance, I get it that going through security is a bit stressful, but some of their staff make it a horrible experience. Its about the third time I have encountered rude security at Tenerife airport.

Not Verified | I found at least 2 female staff members extremely rude at Tenerife South Airport ... never experienced this at any other airport! I was treated like I had done something wrong. I am a 62 year old disabled women and was getting very anxious because of the chaos there. Because I didn't understand what was being said to me due to a hearing problem the female staff member became increasingly rude and separated me from my husband and carer also my Grandson, whom has needs too! She said I had to go through the on my own and I struggled. This was such a stressful and horrible experience for us, I don't want to go away again.

Not Verified | Went to information for some help. 5 women standing around talking. Didn’t even stop when I stood there waiting for someone to acknowledge me. Then when I asked the question the just pointed towards the cafe where I had already been and asked. So unhelpful and uninterested is an understatement. Actually I found that rude. Maybe they should try a bit harder to help someone instead of having a paid mothers meeting!

✅ Trip Verified | I live in London, Moldovian nationality with Resident to live in UK. The immigration officer was weary friendly. I went to Tenerife for 5 days for holiday with my daughter. When I was boarding the plane the lady didn’t want me to board. She was very rude and unprofessional . She was asking me why I’m flying to England without a visa. Then I start to explain to her and show my passport and all documents. She was saying that my visa is false. It was not her job to check all these. It was very stressful for me and my daughter. Then immigration officer came to her and told her that she was wrong. She was very rude and said many bad words in Spanish to me. Not happy with the situation.

Not Verified | On entry to the Tenerife South Airport passport control there was a large queue with no allowance for families or disabled people, or people with residents cards or even Spanish people. The organisation is a total disgrace, no interest in helping people visiting their island. Someone needs to get this working better - the wait was nearly 1.5 hours!

Not Verified | Who ever is running this airport should be fired! It’s a disgrace and dangerous for older travelers and children with waits of up to two hours and a feeling of complete contempt for the arriving passengers who are spending a lot of money to keep this island economy going. One idiot on a desk who was smiling at the distress of some arriving passengers. Actually heard to believe Clearly a case of corruption whoever was put into a powerful position to manage the entrance to an island totally dependent on tourism. Fire them all! Get your act together. You are a disgrace to Spain!

✅ Trip Verified | Worst experience at an airport in Europe so far. Arrival was fine but departure was terrible. Most of the passengers on our flight were prevented by passport control from boarding the flight until well after our departure time so our flight was delayed by almost 2 hours. We arrived at the airport with plenty of time, almost everything was very busy with long queues suggesting not enough staff. The worst part by far was, frankly, the utter contempt with which British or non-EU passport holders with children under 18 were treated. As some Brits voted to leave the EU, not us, we now seem to be second class citizens here. Brits or those travelling to UK must pass through passport control right before the gates, though no warning was given of this beforehand and the staff seemed to actively want us to miss our flights. There were three queues, one for EU passport holders (2 passport officials and a very short queue if any), one was for Non-EU over 18's and involved the automated passport machines, followed by an officer in a booth stamping your passport, this also was a short queue. The third queue, which stretched for a good few hundred metres, was for Non-EU travelling with under 18's, which was probably half of the people on our flight and 2 or more others. We awaited one, very bored looking, officer who very slowly checked our passports. We joined the queue almost an hour before our departure time and stood there for over an hour and 15 mins, much of the time not moving. Absolutely and completely shambolic. People complained to officials, explained we were going to miss our flights, they were told 'it's not my problem'. We finally made it through to the gate where two very rude ladies didn't answer our queries or acknowledge our expressions of disbelief at all, simply ignoring us, checking our boarding cards and not responding at all. This silly hold up led to the obvious inability of our flight to take off and a wait for a new take off slot. Completely avoidable, completely disrespectful and a real shame as we had had such a lovely time and met so many lovely Tenerife residents. Things need to change here or people will go somewhere else on holiday. I would leave a zero star review if I could.

Not Verified | I booked assistance as I am disabled with 2 hip replacements and spinal stenosis, it was absolute chaos and the staff seemed to be angrily shouting at each other although I didn't understand the conversation, we were loaded almost like cattle onto the lift all the seats were full and then they brought a lady in a wheelchair down the middle and the member of staff rammed the wheelchair into my legs. I screamed and shouted for him to stop but he continually tried to push past me. I had my seatbelt on and couldn’t even try to move out of his way. Absolutely disgusted.

✅ Trip Verified | This review is for Tenerife south airport. Luggage took forever to arrive. Not exactly the world's worst airport, but not exactly the best is the overall feeling I got. I used Dragonpass for the VIP lounge with no problem. The airport's only lounge was a bit dated looking, but the food and helpful staff made up for it. If you need to use the DIVA kiosks for tax rebates, note that the machines are in the arrivals area, landside, the LAST place you would expect them to be. I learned this the hard way and wasn't able to obtain any money back in the end. There is no information on the airport's website or anywhere else on where the DIVA machines are. After security, you must walk through a maze of a duty free shop. Note that for many of the car rental places, you will need to take a shuttle to the car lots.

Not Verified | This is by far the worst airport I have ever travelled through. It was chaos, dirty / run down, just an awful experience. Was red hot and no air conditioning. Not enough seating for the masses. Toilets were unsanitary and queues were huge, I saw people even changing their baby's nappies on the floor. No smoking area at all, I was told this was a Spanish law, no I don't think so. All the other Canary Islands airports have smoking areas. Passport control was carnage, 2 lines one for family and one for over 18s. Woe betide if you were in the wrong queue because you will be sent back out. Stood in the queue for well over an hour because only one officer stamping passports. People were missing flights and no one actually cared. We were then taken outside to stand on the tarmac for around 30 mins in the sweltering heat even though our plane wasn't ready. Absolutely unreal. Never again will I use this airport.