Tenerife Airport

✅ Trip Verified | Worst experience at an airport in Europe so far. Arrival was fine but departure was terrible. Most of the passengers on our flight were prevented by passport control from boarding the flight until well after our departure time so our flight was delayed by almost 2 hours. We arrived at the airport with plenty of time, almost everything was very busy with long queues suggesting not enough staff. The worst part by far was, frankly, the utter contempt with which British or non-EU passport holders with children under 18 were treated. As some Brits voted to leave the EU, not us, we now seem to be second class citizens here. Brits or those travelling to UK must pass through passport control right before the gates, though no warning was given of this beforehand and the staff seemed to actively want us to miss our flights. There were three queues, one for EU passport holders (2 passport officials and a very short queue if any), one was for Non-EU over 18's and involved the automated passport machines, followed by an officer in a booth stamping your passport, this also was a short queue. The third queue, which stretched for a good few hundred metres, was for Non-EU travelling with under 18's, which was probably half of the people on our flight and 2 or more others. We awaited one, very bored looking, officer who very slowly checked our passports. We joined the queue almost an hour before our departure time and stood there for over an hour and 15 mins, much of the time not moving. Absolutely and completely shambolic. People complained to officials, explained we were going to miss our flights, they were told 'it's not my problem'. We finally made it through to the gate where two very rude ladies didn't answer our queries or acknowledge our expressions of disbelief at all, simply ignoring us, checking our boarding cards and not responding at all. This silly hold up led to the obvious inability of our flight to take off and a wait for a new take off slot. Completely avoidable, completely disrespectful and a real shame as we had had such a lovely time and met so many lovely Tenerife residents. Things need to change here or people will go somewhere else on holiday. I would leave a zero star review if I could.

Not Verified | I booked assistance as I am disabled with 2 hip replacements and spinal stenosis, it was absolute chaos and the staff seemed to be angrily shouting at each other although I didn't understand the conversation, we were loaded almost like cattle onto the lift all the seats were full and then they brought a lady in a wheelchair down the middle and the member of staff rammed the wheelchair into my legs. I screamed and shouted for him to stop but he continually tried to push past me. I had my seatbelt on and couldn’t even try to move out of his way. Absolutely disgusted.

✅ Trip Verified | This review is for Tenerife south airport. Luggage took forever to arrive. Not exactly the world's worst airport, but not exactly the best is the overall feeling I got. I used Dragonpass for the VIP lounge with no problem. The airport's only lounge was a bit dated looking, but the food and helpful staff made up for it. If you need to use the DIVA kiosks for tax rebates, note that the machines are in the arrivals area, landside, the LAST place you would expect them to be. I learned this the hard way and wasn't able to obtain any money back in the end. There is no information on the airport's website or anywhere else on where the DIVA machines are. After security, you must walk through a maze of a duty free shop. Note that for many of the car rental places, you will need to take a shuttle to the car lots.

Not Verified | This is by far the worst airport I have ever travelled through. It was chaos, dirty / run down, just an awful experience. Was red hot and no air conditioning. Not enough seating for the masses. Toilets were unsanitary and queues were huge, I saw people even changing their baby's nappies on the floor. No smoking area at all, I was told this was a Spanish law, no I don't think so. All the other Canary Islands airports have smoking areas. Passport control was carnage, 2 lines one for family and one for over 18s. Woe betide if you were in the wrong queue because you will be sent back out. Stood in the queue for well over an hour because only one officer stamping passports. People were missing flights and no one actually cared. We were then taken outside to stand on the tarmac for around 30 mins in the sweltering heat even though our plane wasn't ready. Absolutely unreal. Never again will I use this airport.

Not Verified | We arrived at Tenerife airport and was following the directions to get in to passport control. Then we got made to go in another line unbeknownst to us this was the 18 plus line and my son was only 17. It took a long time to get to front and when my son got to front of line he tried to get through with his passport and of course didn’t work, then we were shouted at by Spanish staff that we were in the wrong line. But this is where we were put. Eventually it got sorted out but not with out a lot of stress. Then on the way back we nearly missed out flight because we had to wait close to a hour in passport line. And when we informed staff we were on last call for our flight they just brushed us off and didn’t help. It is a terrible system tbf and will make me reconsider visiting again from the very terrible way we were treated.

Not Verified | Terrible organisation for passport control queueing. Multiple queues blending, seperate queue for Spanish another one for EU and seperate for UK. Manic. Hundreds of people waiting with only 2 desks.

Not Verified | A long walk (moving floor was broken) from the very southern tip of the huge, long terminal building to a centrally located entrance, then back the same distance (no moving floors) landside to the baggage carousel which was also assigned at the very southern tip of the building. One of our two bags did not arrive. No help nearby to ask. We had to walk with the baggage (no trolleys in sight) to the other end of the building to find the lost baggage office. The only person who spoke English. After the bag arrived on the next morning, it stayed there for two more days as there seemed to be only one service van that was assigned (private company) to distribute late baggage to the whole island. If you are a senior citizen you might not consider using this airport.

Not Verified | Lovely airport prior to going through to the gates but then its messy, dirty, overheated, people fainting due to the heat, no air conditioning. Not enough seating areas.

Not Verified | Tenerife South Airport is the worst I have used! Check in and passport control were fine but toilets were disgusting with a 20 minute queue for the ladies. Several toilets wouldn’t flush with soiled toilet paper all over the floor. No hand drier! Nowhere near enough cafes/eating facilities or seating. Very poor!

Not Verified | Absolutely rude security, I was unsure how to scan my bar code through the terminal so I asked a female security nicely how to do it, she was the rudest person I've ever met. I was absolutely disgusted the way she talked to me saying I was holding the queue up yet there was nobody behind me, all I was doing was asking a question. People should not be working in places like this if they have no politeness, me and my partner were treated like criminals If it wasn't for people travelling they wouldn't have that job, maybe they they should be more polite .