Tenerife Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 76 reviews
3/10
No Skytrax Rating
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2/10

"It is a terrible system"

(United Kingdom)

Not Verified | We arrived at Tenerife airport and was following the directions to get in to passport control. Then we got made to go in another line unbeknownst to us this was the 18 plus line and my son was only 17. It took a long time to get to front and when my son got to front of line he tried to get through with his passport and of course didn’t work, then we were shouted at by Spanish staff that we were in the wrong line. But this is where we were put. Eventually it got sorted out but not with out a lot of stress. Then on the way back we nearly missed out flight because we had to wait close to a hour in passport line. And when we informed staff we were on last call for our flight they just brushed us off and didn’t help. It is a terrible system tbf and will make me reconsider visiting again from the very terrible way we were treated.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Terrible organisation for passport control"

(Ireland)

Not Verified | Terrible organisation for passport control queueing. Multiple queues blending, seperate queue for Spanish another one for EU and seperate for UK. Manic. Hundreds of people waiting with only 2 desks.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"A long walk, moving floor was broken"

(Switzerland)

Not Verified | A long walk (moving floor was broken) from the very southern tip of the huge, long terminal building to a centrally located entrance, then back the same distance (no moving floors) landside to the baggage carousel which was also assigned at the very southern tip of the building. One of our two bags did not arrive. No help nearby to ask. We had to walk with the baggage (no trolleys in sight) to the other end of the building to find the lost baggage office. The only person who spoke English. After the bag arrived on the next morning, it stayed there for two more days as there seemed to be only one service van that was assigned (private company) to distribute late baggage to the whole island. If you are a senior citizen you might not consider using this airport.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"messy, dirty, overheated"

(United Kingdom)

Not Verified | Lovely airport prior to going through to the gates but then its messy, dirty, overheated, people fainting due to the heat, no air conditioning. Not enough seating areas.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Airport is the worst I have used"

(United Kingdom)

Not Verified | Tenerife South Airport is the worst I have used! Check in and passport control were fine but toilets were disgusting with a 20 minute queue for the ladies. Several toilets wouldn’t flush with soiled toilet paper all over the floor. No hand drier! Nowhere near enough cafes/eating facilities or seating. Very poor!
Experience At AirportArrival and Departure
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
3/10

"Absolutely rude security"

(United Kingdom)

Not Verified | Absolutely rude security, I was unsure how to scan my bar code through the terminal so I asked a female security nicely how to do it, she was the rudest person I've ever met. I was absolutely disgusted the way she talked to me saying I was holding the queue up yet there was nobody behind me, all I was doing was asking a question. People should not be working in places like this if they have no politeness, me and my partner were treated like criminals If it wasn't for people travelling they wouldn't have that job, maybe they they should be more polite .
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"have never seen such a poorly run airport!"

(United Kingdom)

Trip Verified | This airport is a joke, it took us 1.5hrs to get bags checked in, told our flight was an hour delayed. Ok. After getting through bag check etc, another 30 mins, we went to the toilet.....after waiting in queues for the toilet over 25mins, we then went to grab something to eat at Burger King. Another 35min queue, whilst in the queue the TV said our flight had changed again to an earlier time, didn't get it but hey...and to go to gate...we then came across passport control, another 30mins in the queue. After arriving at the gate, which was still boarding the previous flight, here was another queue. I have travelled to many countries around the world and have never seen such a poorly run airport!
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"plenty of space and not overcrowded"

(United Kingdom)

Trip Verified | I found the airport to be easy to navigate, plenty of space and not overcrowded. However it didn't have many restaurants or shops, only really 3 restaurants with not much choice. The toilets were clean and plentiful, trolleys available and a majority of seating. However the WiFi and connectivity was awful.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"our departure from Tenerife South airport was brilliant"

(United Kingdom)

Not Verified | I would just like to say our departure from Tenerife South airport was brilliant. The staff were very courteous, the airport was absolutely full to bursting with holiday makers. There were loads of Ryanair checkouts open and it went as smoothly as you can possibly imagine . I have to say Tenerife South Airport deserves the highest accolade for everything running as smoothly as it did considering the high volume of passengers. Manchester Airport should go and visit this Airport and learn some very valuable lessons. I wrote the previous complaint on arrival at the airport I’m now so ashamed as the departure was actually amazingly smooth.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"a very long maze to walk around"

(United Kingdom)

Not Verified | We arrived yesterday at Tenerife South Airport to a very long maze to walk around to get from the entrance to getting your passport scanned and then stamped. I have fibromyalgia and it nearly killed me. We were treated like a herd of cattle. There was absolutely no need to go around this huge maze to get from A to B. I have been coming to Tenerife for 18 years and never had one complaint. Who in there right mind decided this was necessary. The staff were rude and had no regard for our well-being.
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no