Tenerife Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 60 reviews
4/10
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1/10

"have never seen such a poorly run airport!"

(United Kingdom)

Trip Verified | This airport is a joke, it took us 1.5hrs to get bags checked in, told our flight was an hour delayed. Ok. After getting through bag check etc, another 30 mins, we went to the toilet.....after waiting in queues for the toilet over 25mins, we then went to grab something to eat at Burger King. Another 35min queue, whilst in the queue the TV said our flight had changed again to an earlier time, didn't get it but hey...and to go to gate...we then came across passport control, another 30mins in the queue. After arriving at the gate, which was still boarding the previous flight, here was another queue. I have travelled to many countries around the world and have never seen such a poorly run airport!
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"plenty of space and not overcrowded"

(United Kingdom)

Trip Verified | I found the airport to be easy to navigate, plenty of space and not overcrowded. However it didn't have many restaurants or shops, only really 3 restaurants with not much choice. The toilets were clean and plentiful, trolleys available and a majority of seating. However the WiFi and connectivity was awful.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"our departure from Tenerife South airport was brilliant"

(United Kingdom)

Not Verified | I would just like to say our departure from Tenerife South airport was brilliant. The staff were very courteous, the airport was absolutely full to bursting with holiday makers. There were loads of Ryanair checkouts open and it went as smoothly as you can possibly imagine . I have to say Tenerife South Airport deserves the highest accolade for everything running as smoothly as it did considering the high volume of passengers. Manchester Airport should go and visit this Airport and learn some very valuable lessons. I wrote the previous complaint on arrival at the airport I’m now so ashamed as the departure was actually amazingly smooth.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"a very long maze to walk around"

(United Kingdom)

Not Verified | We arrived yesterday at Tenerife South Airport to a very long maze to walk around to get from the entrance to getting your passport scanned and then stamped. I have fibromyalgia and it nearly killed me. We were treated like a herd of cattle. There was absolutely no need to go around this huge maze to get from A to B. I have been coming to Tenerife for 18 years and never had one complaint. Who in there right mind decided this was necessary. The staff were rude and had no regard for our well-being.
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very disappointed"

(United Kingdom)

Trip Verified | Very disappointed. We booked mobility assistance, but the man came and told my disabled husband to walk the stairs and go to the bus. Didn't bring a wheelchair. My husband managed stairs dangerously and was shuffled in the crowded bus. Lost his legs completely and had to rest on the floor. Nobody helped, the bus driver saw him struggling and left saying he doesn't know anything!
Experience At AirportArrival Only
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"queued for 1.5 hours for EasyJet check in"

(United Kingdom)

Not Verified | Ghastly experience, queued for 1.5 hours for EasyJet check in, queue trailed all past retail areas, next to no supervision of passengers, absolutely awful. Airport was very warm. This airport to be avoided if at all possible. After long wait to check in escalators were not working.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Very nice, with great hospitality"

(Denmark)

Not Verified | We traveled with help from The Sin Barreras Team at the airport (Handicap assistance). I easily applied for help. I could easily choose which type of help I needed, all from deaf, blind, angst, physical, mental etc. All needs seem to be accommodated. Arrival, by plane, is very easy and pleasant. Very nice, with great hospitality. The Departure is equally perfect. Bright and chill, on the warm days are a plus! There's a great variety on all you could want. The help, all around, is eminent! The atmosphere is amongst the best I've experienced, and I've experienced a bit. Spanish airports are in general highly pleasant, most definitely if you are in need of assistance.
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"the heat was unbearable"

(United Kingdom)

Not Verified | Arrived yesterday from UK. Escalator not working, had to carry luggage up staircase which was overcrowded, all passengers held in a very enclosed space, the heat was unbearable, 1 lady fainted, a paramedic was called, several young children crying and very distressed. I asked an official why there was no aircon, he said due to risk of covid, he checked escalator and reported it was broken he was very apologetic.
Experience At AirportArrival Only
Date VisitFebruary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"my luggage had been tampered with"

(United Kingdom)

Trip Verified | This is the second time I have arrived Home after departing Tenerife south Airport and found my luggage had been tampered with and items and money had been taken. It is always to late to complain once home and unloading Suitcase and you have no or little proof. Do not leave any valuable in Suitcases, It is a shame I have to write this after having a great Holiday but I feel People should be aware that someone is going through your luggage in the departure area,
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"The security didn’t care less"

(Ireland)

Not Verified | Travelled through here today with my child who is 18 months she was so tired and very very upset. The security didn’t care less. One security officer actually laughed at me. They are a disgrace and don’t care about any passengers. My child was sobbing her little heart out and they didn’t care. They could clearly see I was stressed and also pregnant. They could have easily made my journey much easier and more stress free by simply letting me have my buggy sooner but refused to do so. They actually refused to put it through the scanner until they checked my baby food even though there was 3 more staff members standing round doing nothing.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1 to 10 of 60 Reviews