Tenerife Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 73 reviews
3/10
No Skytrax Rating
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2/10

"the heat was unbearable"

(United Kingdom)

Not Verified | Arrived yesterday from UK. Escalator not working, had to carry luggage up staircase which was overcrowded, all passengers held in a very enclosed space, the heat was unbearable, 1 lady fainted, a paramedic was called, several young children crying and very distressed. I asked an official why there was no aircon, he said due to risk of covid, he checked escalator and reported it was broken he was very apologetic.
Experience At AirportArrival Only
Date VisitFebruary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"my luggage had been tampered with"

(United Kingdom)

Trip Verified | This is the second time I have arrived Home after departing Tenerife south Airport and found my luggage had been tampered with and items and money had been taken. It is always to late to complain once home and unloading Suitcase and you have no or little proof. Do not leave any valuable in Suitcases, It is a shame I have to write this after having a great Holiday but I feel People should be aware that someone is going through your luggage in the departure area,
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"The security didn’t care less"

(Ireland)

Not Verified | Travelled through here today with my child who is 18 months she was so tired and very very upset. The security didn’t care less. One security officer actually laughed at me. They are a disgrace and don’t care about any passengers. My child was sobbing her little heart out and they didn’t care. They could clearly see I was stressed and also pregnant. They could have easily made my journey much easier and more stress free by simply letting me have my buggy sooner but refused to do so. They actually refused to put it through the scanner until they checked my baby food even though there was 3 more staff members standing round doing nothing.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Shame on the Ryanair workers"

(Ireland)

Trip Verified | The worst airport ever. The staff is unfriendly and you will not get help from anybody if you don’t speak Spanish. Even police don’t talk in English. Yesterday 16 people including me lost their flights with ryanair because of unorganised police control. When i finally passed control the aircraft doors were closed already. They asked us to pay 100e extra for the flight ticket to return today (01.10) We paid and then after half an hour they have told us that this money will be refunded to us, and that we have to sort it ourselves online. Shame on the Ryanair workers in South Tenerife Airport.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I've come across"

(United Kingdom)

Trip Verified | This is the worst airport I've come across. Primarily due to the security staff who seem to enjoy wasting everyone's time and making you unpack your bags 100% and then walk through the scanner multiple times. I won't return to Tenerife due to the airport security.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"run the gauntlet in the airport"

(United Kingdom)

Not Verified | We arrived here having been delayed for a day because of the airport closure due to a sandstorm. The first problem was getting a set of steps. Maybe no-one had told them a little TUI plane was landing. The second was getting a bus to the complex (they park the planes by the sea so they can sunbathe). Said bus had the sand in it from day before so we couldn't use the seats. As last year they dumped us at an entry point which had escalators but they weren't working. I have difficulty with steps, and the number here would have taken me 30 mins. Hubby spotted that the up escalator on the other side started to work, so we started to go that way. A man shouted that we couldn't. I said I don't do steps. He said you should have asked for a wheel chair. ( I had asked for special assistance but I thought I only needed it in case they changed the gate on departure which they do quite regularly, and I hate being pushed in a wheelchair). I pointed out that wheelchairs don't do steps either. The argument grabbed the attention of a manager who started the escalator for us. They stop them when there are a lot of people for safety reasons, allegedly. We got through passport control reasonably quickly, but the final huge problem was the luggage. The main board showed a belt, and we all stood there. Belt started and easyjet flight next on list came through. Our flight vanished. We stood there. I walked to the main arrivals/belt board and our flight had disappeared. I went to an airline help desk and was told to go to Iberia, which I did, only to find other people from our flight waiting for the attendant to come back. The general airport help desk was unattended. After an hour and thirty minutes, the luggage was shown on another belt and started to come through, but the belt kept sticking. It took 2 hours to clear the luggage hall during which time a flight from Bologna came in, in the middle of a Coronavirus outbreak there. This is not the first time we've had problems in the luggage hall, so it's time to update systems. Our main problem on departure was the length of time it took to check in. It was not helped by a guy who was not very mobile and his wheelchair bound wife and carer. They took twenty minutes. Other airports have special needs systems which whisk such people through. Not Tenerife. We arrived at 5.59 for an 8.10 flight which luckily was delayed 45 mins. We got through check in at 7.30. The queue was not helped by the attendants stopping to gossip regularly. Even when we were waiting for our passports back she stopped for a gossip then her supervisor arrived and gossiped for another few minutes. The good point was that check-in taking so long meant that security wasn't crowded so the security people were in a good temper. Yes, Tenerife has lovely weather, some good beaches and interesting history, but boy you have to run the gauntlet in the airport.
Experience At AirportArrival and Departure
Date VisitMarch 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"No understanding or empathy at all"

(United Kingdom)

Not Verified | No issues with staff until security. As I need a walking stick when walking I was allowed to go to special assistance security. I have mobility issues and agonizing back and leg pain especially after standing in the queue for approximately 30 minutes. After putting all my items on the tray to scanned, including my walking stick, I went through the scanner without any problem. My trays came through and the female security lifted my trays and shoved them at me, telling me that all electronic devices must be put in a separate tray. She then lifted my other tray and started pushing it at me too. I tried to explain that I couldn't take the trays and walk at the same time. Yet she continued to push the trays at me, pushing them hard into my chest. Eventually the male security guard told her that I had problems walking. She didn't even apologize and I was really angry. It's hard enough for me to use a stick as I'm 47. She was really aggressive and is in the wrong job as she was on the assisted security line. No understanding or empathy at all!
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"bored and indifferent staff"

(United Kingdom)

Trip Verified | The worst airport ever! Mainly because of the thugs employed as security staff who seem to enjoy bullying and humiliating their customers. My team of four stood and shouted and even pushed me because I wear silver bracelets that I cannot remove by myself. They couldn't be bothered to scan me [too lazy]. If the doorway beeps, you don't get through. If you remonstrate they pretend not to speak English. They missed their vocation as concentration camp guards, the men and the women. Thoroughly nasty humans. Then the plane sat on the tarmac for 45 minutes with no explanation except from the pilot, 'this is a very busy airport'! Oh yes the fingerprinting as you arrive, thoroughly rubbish technology, everyone needed help from bored and indifferent staff.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"This was incredibly embarrassing"

(United Kingdom)

Not Verified | I had already checked the weight of my suitcase on one of the airport's own scales on the way to the check in desk and it was fine (the same weight as on the flight there with exactly the same contents). The lady then told me it was 4 kilos overweight and I would have to pay 17 Euros per kilo overweight. I did not intend to pay 68 Euros so decided to take things out to reduce the weight. This was incredibly embarrassing to do in front of so many people as well as throwing away toiletries to reach the magic number. After a humiliating 5 minutes (which felt like a lifetime) and putting on several layers of clothes and transferring items to my hand luggage, I was then informed that there was a "computer problem" and that it was a mistake and to come back to her. I then had to embarrassingly go to the front of the queue with a lot of extra clothes on which made a very uncomfortable flight. I later discovered that the scales read 4 kilos with nothing on them.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Absolute disgrace"

(United Kingdom)

Trip Verified | Worst airport I have ever been to. Herded about like sheep due to staff incompetence. Mega queue to check in. Customs people are the most rudest obnoxious people ever. No chance for even a coffee. Absolute disgrace. Tenerife will never see me again.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no