Sofia Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 71 reviews
4/10
3 star Skytrax Rating
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1/10

"super aggressive for no reason"

(Greece)

Trip Verified | It was the worst experience I’ve ever had at an airport. A security agent who checked our IDs was super aggressive for no reason, and swore at us in Bulgarian thinking that we wouldn’t understand him. I have seen a few aggressive officers around in my life, however I’ve never been sworn at for no reason, so that was a shock, and I can’t believe that people like him are allowed to do jobs like this and are not fired. I then wanted to report him, however I was told that I needed to get out of the airport, report him, and then go through security all over again, and I didn’t have time to do this. I would like to mention here that all airport staff we encountered were absolutely horribly rude and unhelpful. They all need proper training.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

“Shame on you, Sofia Airport security staff”

(Belgium)

Trip Verified | OK. First impressions on arrival were neutral. A somewhat dated airport by appearance, linking to reflections of the 1970s where I was a youngster. Anyway, as a frequent air traveller with Partially Restricted Mobility (PRM) I am acutely conscious of the fact that having metal inside my body following reconstructive surgery is likely to activate the security metal detection archway. So it happened at Sofia Airport. Despite showing a medical card and explaining my medical situation I was then forced through the default procedure adopted by less progressive countries. So, in this case remove shoes and jumper; despite both being clothe. Of course this does not stop the activation on reentering the archway. So, with PRM I have to remove footwear (I have restricted mobility) and suffer the indignity of further removal of clothing (in public) which exposes sensitive (to me) tissue scarring, and then repeated attempts to not activate the machine. Do I need to go thro’ naked? Why is the default not to immediately use the handheld metal detector for people with declared PRM? At progressive airports this has been my experience and avoids embarrassment, whilst treating PRM people with dignity. Of course, ideally fully body X-ray machines would completely eradicate this issue. Shame on you, Sofia Airport security staff. Don’t just default to basic principles; have a progressive and appropriate security protocol for passengers with PRM.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"worst airport in Europe"

(Bulgaria)

Trip Verified | The worst airport in Europe. Bad customer service, waiting time terrible. I am at terminal 1 and the priority line is served by only person only for all flights and economy is moving faster with two people at the check in. Toilets are so dirty. Disgusting!
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Non European quality"

(Armenia)

Trip Verified | I had awful experience with this airport. Here are the key points I want to share. Wrong flight information. Don't make announcements. Rude personnel. Bad facility. Non European quality
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Horrible customer service"

(United States)

Trip Verified | Horrible customer service! The passport agents are horrible. They are going to question me about my citizenship? A 9 year veteran in the US Navy and you are going to question me? My partner was also questioned. Not once but twice. They tossed my passport back and told me that their booth is now closed go to the back of the other line. I didn't want to make trouble so I did but never again. I didn't say a word. Also their Wi-Fi is really bad but if you want to see what a horrible job in cleaning, look at their restrooms. Very dirty and they don't care. Beautiful country but too bad they don't care about service or they are just miserable people.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Rude, unfriendly staff"

(Germany)

Trip Verified | This is the worst airport I have ever been too. Rude, unfriendly staff. Avoid this place at any cost. It’s the second time I made bad experience with the rude staff at this airport. Unbelievable.
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Great airport service"

(Israel)

Not Verified | Great airport service. I have lost my passport in the airport and all of the security and police staff helped me to find it. Everyone was so patient and nice and tried to help me as much as possible. They all made big effort to find the passport and get me to the flight on time.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"management must give them training"

(Portugal)

Trip Verified | Not the first time I flew from this airport, after visiting this beautiful country, full of fantastic people, but never felt so uncomfortable as in Sofia Airport, personnel must be chosen by his rudeness. Airport management must give them training and education to handle people. This happen to me not one of two times, but 4 or of 6 I have been here. Please, airport management, correct it to keep the lovely standards of the rest of Bulgaria.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
5/10

"Incompetent baggage handling"

(United Kingdom)

Not Verified | I have flown out of this airport many times, but I have never had an experience quite like my last one. I was travelling from SOF to LHR via VIE on Austrian Airlines. The issues started at check-in with a software issue causing a long queue. By the time I had got through said queue there was only 30 mins left before my scheduled departure, but because of this delay at check-in the whole flight was delayed, causing me to miss my connection in VIE and had to be rebooked on a BA flight later that day. Upon my eventual arrival at LHR I found out that my suitcase was not there. I initially thought that this might be a problem which had arisen because of the change of flights in VIE but after contacting the BA baggage team (who were indeed quite helpful) I was told that my bag had been loaded on a flight from SOF-MUC which had left SOF at around the same time as my flight to VIE by the ground handlers at SOF. I know these things happen and my bag was eventually returned but, in this case, I can only blame it on incompetence. My fellow passengers also travelling on the same itinerary (SOF-VIE-LHR) had the same problem. When you have 2 flights operating with the same check-in desks and using similar baggage numbers leaving at a similar time surely you must be more careful in loading the right bag onto the right flight. Incompetent baggage handling at SOF led to my suitcase being lost.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"the second most dirty airport"

(United States)

Trip Verified | This the second most dirty airport I have ever visited. There were no covers for the toilet seats, before and after you enter the gates, you can locate the toilets just from the smell when you pass by, this airport does not welcome the tourists, and for sure does not represent the Bulgarian hospitality. The gates are not properly maintained and they are also understaffed. Thy had 4 desks open to help passengers from 4 different flights. I came early and I still had to wait almost an hour on the line to get to the check in desk, what is the point of self check in if there are no places to drop your luggage and enter the gate, we all had to wait in the same line. Also one of the biggest issues is that there wasn’t any Wi-Fi paidd or free.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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