Sofia Airport

✅ Trip Verified | I had awful experience with this airport. Here are the key points I want to share. Wrong flight information. Don't make announcements. Rude personnel. Bad facility. Non European quality

✅ Trip Verified | Horrible customer service! The passport agents are horrible. They are going to question me about my citizenship? A 9 year veteran in the US Navy and you are going to question me? My partner was also questioned. Not once but twice. They tossed my passport back and told me that their booth is now closed go to the back of the other line. I didn't want to make trouble so I did but never again. I didn't say a word. Also their Wi-Fi is really bad but if you want to see what a horrible job in cleaning, look at their restrooms. Very dirty and they don't care. Beautiful country but too bad they don't care about service or they are just miserable people.

✅ Trip Verified | This is the worst airport I have ever been too. Rude, unfriendly staff. Avoid this place at any cost. It’s the second time I made bad experience with the rude staff at this airport. Unbelievable.

Not Verified | Great airport service. I have lost my passport in the airport and all of the security and police staff helped me to find it. Everyone was so patient and nice and tried to help me as much as possible. They all made big effort to find the passport and get me to the flight on time.

✅ Trip Verified | Not the first time I flew from this airport, after visiting this beautiful country, full of fantastic people, but never felt so uncomfortable as in Sofia Airport, personnel must be chosen by his rudeness. Airport management must give them training and education to handle people. This happen to me not one of two times, but 4 or of 6 I have been here. Please, airport management, correct it to keep the lovely standards of the rest of Bulgaria.

Not Verified | I have flown out of this airport many times, but I have never had an experience quite like my last one. I was travelling from SOF to LHR via VIE on Austrian Airlines. The issues started at check-in with a software issue causing a long queue. By the time I had got through said queue there was only 30 mins left before my scheduled departure, but because of this delay at check-in the whole flight was delayed, causing me to miss my connection in VIE and had to be rebooked on a BA flight later that day. Upon my eventual arrival at LHR I found out that my suitcase was not there. I initially thought that this might be a problem which had arisen because of the change of flights in VIE but after contacting the BA baggage team (who were indeed quite helpful) I was told that my bag had been loaded on a flight from SOF-MUC which had left SOF at around the same time as my flight to VIE by the ground handlers at SOF. I know these things happen and my bag was eventually returned but, in this case, I can only blame it on incompetence. My fellow passengers also travelling on the same itinerary (SOF-VIE-LHR) had the same problem. When you have 2 flights operating with the same check-in desks and using similar baggage numbers leaving at a similar time surely you must be more careful in loading the right bag onto the right flight. Incompetent baggage handling at SOF led to my suitcase being lost.

✅ Trip Verified | This the second most dirty airport I have ever visited. There were no covers for the toilet seats, before and after you enter the gates, you can locate the toilets just from the smell when you pass by, this airport does not welcome the tourists, and for sure does not represent the Bulgarian hospitality. The gates are not properly maintained and they are also understaffed. Thy had 4 desks open to help passengers from 4 different flights. I came early and I still had to wait almost an hour on the line to get to the check in desk, what is the point of self check in if there are no places to drop your luggage and enter the gate, we all had to wait in the same line. Also one of the biggest issues is that there wasn’t any Wi-Fi paidd or free.

✅ Trip Verified | Not ideal at all for any transit involving a self-transfer. There are two different departure terminals and I was initially sent to the wrong one (Terminal 1) which is close (walking distance) to the terminal I arrived in. I was directed to airport shuttle and all the passengers waited for more than 15 minutes in the bus after which the driver appeared with a coffee. In the correct terminal 2, the queues were slow - an initial passport and boarding pass check followed by super slow security followed by immigration. I missed my flight and had to buy a new ticket but refused to leave the gates area. Lovely country and people but definitely not a transit hub!

✅ Trip Verified | I am very thankful and delighted for everyone's help at the airport with retrieval of my forgotten bag at the terminal. I could not be more appreciative with staffs help and understanding. I had lots of important things in that bag and if they wouldn't have helped me, I wouldn't have gotten my things back. Thank you so much. What a great bunch of people!

✅ Trip Verified | Horrible experience during the transfer from Terminal 1 to Terminal 2 with the Shuttle. We arrived in Sofia airport at Terminal 1 by bus. The information we had was that a bus would come to take us to Terminal 2. Came a bus very small in very poor condition and could accommodate only about twenty people with large suitcases. The bus filled up in 10 minutes and we were crowded inside. There was no open window and no air-condition. We had to wait 15 minutes crammed into the bus because the bus could not leave earlier than the schedule. This is a perfect example of why some people visiting Bulgaria never want to come back again. I am writing this review because i believe something can change in good way. Please everyone who reads this bad review and can do something to act quickly and rigorously.