Sofia Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 73 reviews
4/10
3 star Skytrax Rating
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2/10

“Uncouth all around”

(Bulgaria)

Not Verified | If you enjoy dealing with "customer service" staff who spend the entire interaction staring intently at the floor - during check-in and AGAIN at the gate, then this is the airport for you! Uncouth all around. Two anaconda-like queues at passport control. The silent officer stared into my eyes so many times while fiddling with my (EU) passport, I felt like I was FBI Most Wanted. Just a necessary evil, this airport.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
6/10

"professional if not overly friendly"

(United Kingdom)

Trip Verified | I am happy to say that I didn't encounter any problems with the staff at Sofia Airport, though I did create a problem of my own. I assumed that Ryanair used Terminal 1 and only realized my mistake after 10 minutes of failing to find my flight on the departure board. There are no signs to Terminal 2, and it is a rather convoluted walk through a car park and along a couple of busy roads. The walk took me 30 minutes, with only minimal luggage. When I rechecked Google Maps later, the route offered was close to two hours. (I read online that there is a shuttle bus every 30 minutes, but I didn't see any sign of that, either.) Once I was in the right terminal, the security and passport lines moved at reasonable speed, and the staff were professional, if not overly friendly. My arrival was also fine, though I did get stuck in a passport queue when the unfriendly immigration officer took against the passenger ahead of me.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
1/10

"super aggressive for no reason"

(Greece)

Trip Verified | It was the worst experience I’ve ever had at an airport. A security agent who checked our IDs was super aggressive for no reason, and swore at us in Bulgarian thinking that we wouldn’t understand him. I have seen a few aggressive officers around in my life, however I’ve never been sworn at for no reason, so that was a shock, and I can’t believe that people like him are allowed to do jobs like this and are not fired. I then wanted to report him, however I was told that I needed to get out of the airport, report him, and then go through security all over again, and I didn’t have time to do this. I would like to mention here that all airport staff we encountered were absolutely horribly rude and unhelpful. They all need proper training.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

“Shame on you, Sofia Airport security staff”

(Belgium)

Trip Verified | OK. First impressions on arrival were neutral. A somewhat dated airport by appearance, linking to reflections of the 1970s where I was a youngster. Anyway, as a frequent air traveller with Partially Restricted Mobility (PRM) I am acutely conscious of the fact that having metal inside my body following reconstructive surgery is likely to activate the security metal detection archway. So it happened at Sofia Airport. Despite showing a medical card and explaining my medical situation I was then forced through the default procedure adopted by less progressive countries. So, in this case remove shoes and jumper; despite both being clothe. Of course this does not stop the activation on reentering the archway. So, with PRM I have to remove footwear (I have restricted mobility) and suffer the indignity of further removal of clothing (in public) which exposes sensitive (to me) tissue scarring, and then repeated attempts to not activate the machine. Do I need to go thro’ naked? Why is the default not to immediately use the handheld metal detector for people with declared PRM? At progressive airports this has been my experience and avoids embarrassment, whilst treating PRM people with dignity. Of course, ideally fully body X-ray machines would completely eradicate this issue. Shame on you, Sofia Airport security staff. Don’t just default to basic principles; have a progressive and appropriate security protocol for passengers with PRM.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"worst airport in Europe"

(Bulgaria)

Trip Verified | The worst airport in Europe. Bad customer service, waiting time terrible. I am at terminal 1 and the priority line is served by only person only for all flights and economy is moving faster with two people at the check in. Toilets are so dirty. Disgusting!
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Non European quality"

(Armenia)

Trip Verified | I had awful experience with this airport. Here are the key points I want to share. Wrong flight information. Don't make announcements. Rude personnel. Bad facility. Non European quality
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Horrible customer service"

(United States)

Trip Verified | Horrible customer service! The passport agents are horrible. They are going to question me about my citizenship? A 9 year veteran in the US Navy and you are going to question me? My partner was also questioned. Not once but twice. They tossed my passport back and told me that their booth is now closed go to the back of the other line. I didn't want to make trouble so I did but never again. I didn't say a word. Also their Wi-Fi is really bad but if you want to see what a horrible job in cleaning, look at their restrooms. Very dirty and they don't care. Beautiful country but too bad they don't care about service or they are just miserable people.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Rude, unfriendly staff"

(Germany)

Trip Verified | This is the worst airport I have ever been too. Rude, unfriendly staff. Avoid this place at any cost. It’s the second time I made bad experience with the rude staff at this airport. Unbelievable.
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Great airport service"

(Israel)

Not Verified | Great airport service. I have lost my passport in the airport and all of the security and police staff helped me to find it. Everyone was so patient and nice and tried to help me as much as possible. They all made big effort to find the passport and get me to the flight on time.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"management must give them training"

(Portugal)

Trip Verified | Not the first time I flew from this airport, after visiting this beautiful country, full of fantastic people, but never felt so uncomfortable as in Sofia Airport, personnel must be chosen by his rudeness. Airport management must give them training and education to handle people. This happen to me not one of two times, but 4 or of 6 I have been here. Please, airport management, correct it to keep the lovely standards of the rest of Bulgaria.
Experience At AirportDeparture Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
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