Sofia Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 71 reviews
4/10
3 star Skytrax Rating
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4/10

Sofia Airport customer review

The airport as such is very pleasant. I am only talking about terminal 2. It´s a small airport with limited facilities. Prices are high but I don´t know any airport which is cheap. Immigration and customs formalities are quick kind and very effective. It is an agreeable airport until you leave the building and start looking for a taxi - you can rest assured that you will be cheated the way you can´t imagine. If it is possible ask your hotel to order transport for you.
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3/10

Sofia Airport customer review

T2 is modern and OK but T1 is like something out of the Third World not an EU member state! Taxi drivers in Bulgaria are bandits - do not accept an offer from a tout in the arrivals hall - you could easily end up having to pay €60 or €70 - there are two or three little booths opposite from where you emerge in arrivals. Go to them and tell them where you are going - they give you a little form to give the driver and there is usually someone to point you at the right car. If you do this the rate will be reasonable (but still twice the rate back from town if you get an honest driver - ask your hotel to get you a car). Airside facilities are not great and the bars are very expensive
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2/10

Sofia Airport customer review

The new airport has a lot of space but there are already signs that the building work might have been a tad rushed. While I was waiting for a BA flight a small piece of rubbish dropped from above followed by a large but (mercifully) dead cockroach. The range of food on offer was limited poor and expensive although the ice cream stall is worth a visit. Bulgarian food is normally good but there is no sign of any Bulgarian grub inside the airport not even a slice of banitsa. The authorities have missed a great chance to promote the food and culture of the country. Elsewhere there could be sales points for good Bulgarian souvenirs plus a good choice of folklore CDs. Bulgaria has a wonderful music culture which many visitors have come specifically to sample. The gentleman in the duty free was very helpful about the different products but again the range was very limited. However I enjoyed the relative peace and quiet.
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4/10

Sofia Airport customer review

Public transport not advertised. Go to the Sofia Airport Web site. Click on Transport under Services. Then click on Buses on the left hand menu.
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2/10

Sofia Airport customer review

Sofia Terminal 2 is easy to use. That's it. It is a big rip-off if you need to eat or drink. Mind you yesterday (2/4/2008) the restaurant was closed and knowing that Bulgaria Air only provides a sandwich on its 2030 flight to London made things difficult as well as expensive (if it had been open). Coffee in central Sofia 1.5 to 2 lev. airport 4.5 lev. 50cl beer in Sofia downtown 2 lev small-town Bulgaria 1.2 lev. Airport 6 lev. Outrageous. Don't even ask about spirits. Gets even worse airside. So be prepared. There is a taxi prepayment if you arrive at the airport and want to go downtown but be prepared to haggle to go back to the airport from the City. Public transport not advertised and incredibly difficult to find out about. Under no circumstances take a taxi from the Central Rail or bus Station. Taxi driver will calm you by saying he will use the meter - but will flag a tariff 4-5 times the official rate. Sad but true. Probably the worst airport in Europe for rip-off.
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1/10

Sofia Airport customer review

Sofia Aiport T1 - Whilst everyone is raving about the new terminal if you are unlucky and have to use T1 be prepared. It is awful. Probably one of the worst airports I have been to. Considering this is the capital of Bulgaria there is nothing there. The only thing that was open was a news-stand. I bought a paper then discovered it was 7 days old! This place needs knocking down.
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4/10

Sofia Airport customer review

It was a great relief that the new terminal was opened beginning of this year. Arriving is very quick. Departing is still a mess. Being an elite plus member of Skyteam I use the business check in. This counter however is normally not there or is being used by everybody. There are 2 business lounges. Use the one downstairs a lot larger and more seats and tables to work on. Also duty free is improving. Pleasant airport although the business lounge could do with AC.
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3/10

Sofia Airport customer review

Used Sofia this week and the new terminal made a favourable impression. On arrival there was no line at immigration and having no luggage I was on the street within about 10 minutes of touch-down before the person collecting me had turned up. On departure arrived at the airport at 6:05 am for a 07:10 departure had accomplished check-in security and immigration with 10 minutes. The airport terminal is a bit spartan and there are still very few outlets. I was given access to the "business lounge" which looks like it was designed by EasyJet (it's all in bright orange too!). All access to and from planes seems to be by bus. There are finger docks but they don't seem to be in service at all and most of the planes are parked at remote gates. The one plane parked in front of a finger dock wasn't attached to it. The toilets looked as though they hadn't been cleaned in a long time but overall the airport gave a generally professional impression.
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Sofia Airport customer review

The new terminal is now open and some of the airlines are using this facility. The building is brand new very spacious. Some of the shops and restaurants are not opened yet but this airport is miles better than the old one.
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Sofia Airport customer review

Being a Bulgarian native I fly into and out of SOF on a regular basis. The old building cannot possibly handle the increasing passenger traffic and the launch of the new shiny terminal is being posponed since November of 2005 until present day. SOF has the unfriendliest check-in staff in Europe and the United States (New York excluded). Make sure you check the weight of your luggage carefuly before leaving for the airport and distribute the luggage evenly in your bags. I was made to remove stuff out of my 55-pound suitcase and put it in my 35 pound one at the check-in desk in front of the entire line or else threatened with an excess luggage charge. Early mornings turn SOF's departure hall into a zoo since a few carriers (LH OS AZ BA) have flights departing between 6 and 8AM carrying primarily connecting passengers for long-haul flights out of the major hubs in Europe. The airlines usually send their planes to arrive in Sofia late on the previous evening so that they can depart early in the morning. On several occasions however due to technical problems at SOF (the explanation given when that actually happened to me was that the lighting system on the runway was out of commission) said planes never make it to SOF in the first place. So it is a good idea to check with your airline the night before your departure to ensure your plane had safely landed. Bar on the second floor (departure hall) is way too overpriced - they charge EUR3.50 for a beer with an average price in the city for the same brand of about EUR1. Security and passport control are usually smooth and once on the airside a visit to the duty free shop is a must since it still offers the lowest prices of tobacco and liquor in the world (A carton of Marlboros costs EUR 15.00!!!) Transfer to the planes is by bus and the boarding procedure is nonexistent since everyone is trying to cram on the plane at the same time. Bulgarians are very skilled in running and pushing people around so even if you are the last one to board the bus that is the first one to get off the bus and climb the stair onto the plane there is no guarantee that you won't be overrun by the crowd. Overall the airport is inadequate for a capital city hopefully the new terminal will soon change the gateway to my home country.
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