Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 364 reviews
7/10
5 star Skytrax Rating
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5/10

Singapore Changi Airport customer review

(United Kingdom)

I was impressed during my first visit this week. T3 is huge and as other comments suggest you have to be prepared to walk a fair bit although their are numerous moving walkways and you can ask for a buggy. That said the terminal is spacious and toilets are spotless and some even overlook the apron and one of the runways. Transit was quick and painless and when I returned for an overnight stop my bag was on the carousel 15 minutes after landing. The Immigration staff were the friendliest I've encountered in a long while all smiles and welcomes which makes a nice change! On my return I was out of my hotel room and checked in within 15 minutes. I may have travelled at quiet periods of the day for this terminal but that does not detract from the all round quality. A very relaxing experience all round.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Singapore Changi Airport customer review

(United Kingdom)

Upon arrival you are through immigration in minutes and invariably the bags are starting to come through almost immediately. Upon departure everything runs smoothly too. T3 is a revelation and whilst it might not have quite the charm that T2 has it is a model of functionality.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(Singapore)

There are some good things about this airport but I think it is generally overrated. Customs clearance and baggage retrieval are excellent. Facilities are OK nothing really special. Some good eateries some even at a reasonable price. Check in is still a problem. No matter what airline I fly I always seem to get the same inefficient grumpy check-in staff from SATS.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

SIN-LHR on SQ using T3. Excellent roomy can't be faulted although it can be quite a walk. As for landside access to SIN: If you take the MRT from the city centre the price is $S1.80 each way which is extremely reasonable. Allow 40 minutes to get to the airport train station as there is a transfer required at Tanah Merah; and another ten minutes again if you are using T1. A taxi will be faster door-to-door allow $S20 or so to the central cty.
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4/10

Singapore Changi Airport customer review

Over the last 6 months I went through Terminal 3 three times. The thing which struck me on all occasions was how surly/bored-looking the security staff has become. One lady at the hang luggage screening machines was practically snapping at passengers. What has happened? One of the great things about Changi airport is not just the efficiency but also the niceness of the people you meet instead of the supercilious attitude common in many airports.
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5/10

Singapore Changi Airport customer review

I arrived in Changi Airport only to find that the travel agent in England had given me false information which meant I could not continue my flight to Manchester that night. I had only light hand luggage the two on-site hotels were full and at nearly 70 years old I was totally alone upset and very frightened. The young lady on the information desk (near the Transit Hotel) saw my plight and asked if I would stay at the Crowne Plaza. She offered to walk me there and I felt safe and enjoyed 18 hours of comfort in the hotel.
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5/10

Singapore Changi Airport customer review

This is undoubtfully an excellent airport! I've been here a few times for transit. It is a very clean there are a lot of things to do. Just be prepared for long walks because the airport is huge much larger than most European airports.
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1/10

Singapore Changi Airport customer review

Budget Terminal Singapore Changi Airport. If you fly on a Budget Airline you are not flying from any of the Changi Main Terminals - this is now a sub-class travelling experience. Firstly despite the fact that you may had your luggage checked through to your final destination you actually have to collect it from the belt of your connecting flight at SIN Changi and go through Customs as you have to physically leave the airport to get to the Budget Terminal. Once you arrive at the Budget Terminal you are in the hands of Singapore Airport Terminal Services (SATS). After check-in which took ages you are left in what can only be described as a totally stripped down version of an airport. You travel on a Budget Airline so you will be made to you feel like a sub-class person in this Terminal. Having been shepherded to towards the departure gate we found this gate to be closed and unstaffed despite it being 40 minutes prior to scheduled departure. Departure time came and went but still no one attended the gate despite all passengers being clearly able to see that the flight was standing outside. 1 hour past the scheduled departure time I did go to one of the other gates that was staffed and demanded that someone would attend our gate as the whole flight was sitting on the floor in the corridor outside the gate. Nothing happened for a further 30 minutes when I lost my patience and went looking for anybody from SATS to demand to see the Terminal Manager.
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5/10

Singapore Changi Airport customer review

Two transits through Changi in Dec 08 and Jan 09 - an exceptional airport. It is huge but easy to get around with the transit system and travelators (all of which worked). On a 6-hour layover I spent 1.5 hours at the rooftop pool (for A$15) had a one hour massage went around the butterfly garden watched a film and took a shower - all great for a long layover. Highly recommended airport.
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4/10

Singapore Changi Airport customer review

Terminal 1. I normally have high praises for Changi but my last couple of flights have been a disappointment. In the check-in area there is little place to sit and no place to stay for transit/waiting passengers. (After passing the immigration situation gets a lot better though) My check-in counter was supposed to be counter 2 but it was transferred to another one without any announcement or warning. Security check to enter the boarding area was very tedious which is quite unlike Changi. The line started to pile up and the wait amounted to almost half an hour. On the plus side transportation to and fro is convenient facilities are fantastic and generally above average. Despite some misgivings I still regard Changi as one of the better airports in the region tied with KLIA and Hong Kong.
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