Singapore Changi Airport

I was impressed by the airport it was very clean and modern. There was no queue at check-in or immigration there were quite a lot of shops as well. Went to Information to ask for directions and the staffs were very friendly and helpful.

Arrived at T1 via JAL and our luggage strap was missing when we picked up our bags. Staff was friendly and helpful and offered a free replacement immediately. Left at T1 via Cathay. Staff was knowledgeable and helpful and checked our bags through final destination. Note that immigration is the first check point which runs pretty smoothly and you can bring your bottle of water through immigration since security is not until you get to your gate before your flight (which is nice in my opinion) but this also means you need to plan extra time at the gate for security checks. We tried to get connected to the free wifi but it asked for local phone number or registration at the information counter (which was quite a hassle compared to Hong Kong or Japan where we transit); but as other reviewers have mentioned there are several free internet stations in the terminal that you could use just not so convenient if you just want to use your smartphone to get connected for a few minutes. Very clean airport with lots of shops open for last minute shopping and sales staff very knowledgeable about advising us that liquid (perfumes etc) are not permissible for flights to the US if not checked-in.

Used T2 the last few times when flying to SIN. Overall it is still a very good terminal and is customer friendly efficient and offers quite a lot of activities. The SQ lounge is also nice with many facilities. However sometimes the queues at immigration can be a bit long and annoying. It really depends what time you arrive. This however is probably the only minor thing which can be improved. For WiFI you need to get a password from the information counter and then you have pretty good access throughout the terminal.

Terminal 2 is currently undergoing substantial construction work which is unpleasant in overall passenger comfort and thoroughfare. Free wifi was inconsistent through the airport despite advertisements. Security checkpoints cumbersome especially when boarding A380/B747. They should stagger the process or bring in extra facilities at select gates.

Transferred recently on way from LHR-BKK-LHR. As per other comments this is excellent for transit - plenty of free things to do to keep you interested for a couple of hours and the budget rooms at the transit hotel are excellent value for the price charged. Two minor gripes - the wifi did not work with the passwords provided (but there was plenty of free internet terminals) the price of food and drink in the bars is very excessive by western standards. however there is a good priced food court and 7-11 in T2 which compensates for the latter.

HKG-ADL transited at Singapore Changi. T3 is definitely clean and beautiful. While staff are rude and unfriendly. Walking across terminals is tiring and air con is not cool enough! Free wifi is not easily accessible. Still good airport to transit and is very efficient. Lots of things you can do while transiting. Never get bored in this airport!

Very good airport with short queues making it very efficient to transit to another flight. Clean with friendly staff and world class facilities.

Excellent airport. I've flown through Changi regularly and never had a bad experience. It's layout is very user-friendly its facilities are good - especially the cactus garden and it's virtually spotless which is a welcome break from the usual standard of airports in the region. Very smoothly run.

Recently arrived at Terminal 1 on a Qantas flight from London and needed to transfer to a Malaysian flight to Kuala Lumpur. I was unsure what to do about my baggage and asked at the Immigration service desk. A polite staff member explained what I should do and that they would arrange for my baggage to be collected from the carousel and transferred to my KL flight. Arrived at KL and collected my bags as promised. Absolutely seamless - polite and efficient service. Everything an airport should aspire to.

I used the main 3 terminals of Changi airport. Recently I got to fly out of it's Budget terminal. It offers all the basic: a simple airport layout ordinary facilities limited food and retail shops and no aerobridges. The terminal is clean and overall experience was ok. For now the current budget terminal at Changi is still better than some of the major airports in the world.