Singapore Changi Airport

Not Verified | Worst customer service I have ever experienced. Half of the staff don’t know where the services such as early check in, baggage etc are. They then have the nerve to give you attitude for asking. Staff are eating food at work without any sign saying the desk is closed. Then talks to customers as if we are in the wrong for disturbing them. First class airport? More pretentious with poor service!

✅ Trip Verified | Check in smoothless, immigration great, lounge perfect. When you arrive at the gate here comes the security check. All X-ray, staff do NOT take care of your stuff. You fold your jacket you find it in a wreck when you pick it up. Put your expensive bag in a tray they take it out and put it directly on the conveyor belt. Really this is not acceptable for Singapore I have a 2 stars not for all airport staff but security staff. They need to care more

Not Verified | Electronic passport control did not work at T3. Staff were slow to rectify Phone charge and electrical sockets did not work. Christmas music only 6 bars repeated nov 8 with bad Jazz chords. Very annoying and frustrating all around

✅ Trip Verified | Nice and clean airport with good overall services, except passport control. Like in all major airport passport control is automated, and the machine did not recognize any person of our group (which entered Singapore in the same airport the day before). We were held between the automatic gates for 1 or 2 minutes before being directed to the manual control. Even an airline staff of some Asian airlines was held "captive" for 2 minutes. It's very strange that in a tech city like Singapore automatic passport control is so bad

Not Verified | We visited Changi airport both on outbound and return journey's to USA and Europe. The airport is outstanding and easy to see why ranked as 1st or 2nd best in airport rankings. Very large but very well laid out and excellent presentation with multiple facilities and services throughout. Convenient skytrain services and travel walkways to gates and between terminals. Myriad of high end stores and food outlets etc. Well posted advisory signage and notification boards. We deliberately scheduled in 2 x 12 hr stops at Changi between flights on the outbound and return trips and took advantage of the airside hotel which can be booked in 6 hr lots. The Aerotel is on the air side of the airport so no need to pass through customs. They also provide a meal with the booking - not inexpensive but worth looking at. Rooms are spacious and very quiet. Service is professional and friendly.

✅ Trip Verified | Terrible food choices only two places to get coffee or breakfast in T1 about a mile apart and very long queues Singapore has a coffee culture but this doesn’t exist at the airport and doesn’t seem to offer any real breakfast options when a lot of people will be travelling early in the morning. No modern water dispenser filling stations to fill your own bottle airside only outdate water fountain that cannot fill a bottle, very poor service. Changi tries to have a beat in class reputation but it’s really failing on food options

Not Verified | As an international airport, Changi Airport is very not muslim-friendly. This is because that from Terminal 4 until Terminal 1, even in the Jewel Mall, there is no prayer room for Muslims at all. This airport accepts a lot of Muslim passengers from various countries and even collaborate with Muslim-friendly airline such as Emirates, Turkish Airlines etc., but still, there is no room or space for us Muslims to perform our prayer. I hope Changi Airport can improvise regarding their facilities in this matter.

✅ Trip Verified | The airport itself is very nice, but that was it. Bad signage, when you ask airport employees they often don't know and the staff is also very unfriendly. I thought Germany was world champion in being unfriendly. One of the worst airports I was. In the future, I will avoid travelling via Singapore. Preferably via Bangkok.

✅ Trip Verified | The usual fare with Changi airport, clean, efficient, and fast. Plenty to do, plenty to see. One of the worlds best airports for sure. I can highly recommend for shopping, having a walk around and browsing whilst in transit. All other airports should take note. Thanks Changi!

✅ Trip Verified | I was appalled by the behaviour of a security screening lady who snatched my purse from my hand and put it on the screening belt. Also boarding gate for our flight was changed four times. It is definitely inconvenient for elderly passengers to run from one gate to the other four times. We were getting restless after the third announcement cause we thought what if we don’t hear the announcement if it is changed again. We were relieved when we finally boarded the plane. This is my first time experiencing four times boarding gate change for one flight.