Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 360 reviews
7/10
5 star Skytrax Rating
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8/10

"one of the best airports in the world"

(United Kingdom)

Not Verified | Arrived at Changi Terminal 3 and departed from Terminal 2. It is indeed one of the best airports in the world. Arrival in terminal 3 is very easy. Luckily my plane arrived at the gate near the immigration and I was the first one out of the plane. From the gate to the immigration it was less than 3 minutes and there was no one queuing. I was through immigration in few minutes and my luggage was already waiting. Got the taxi easily. The arrival area is bright with a lot of greenery and it's a fantastic first impression. The only negative is the immigration officers - they were neither friendly nor helpful. Departure from Terminal 2 which is a darker and dated terminal. Nevertheless it was an easy and smooth experience. I had time to visit the Jewel which was stunning! The security at T2 is at the gate but that didn't cause any problem. There was water machine inside the gate. The lady who as at the security screening was extremely friendly and helpful.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"pride of Singapore"

(Singapore)

Trip Verified | As usual, the airport is the pride of Singapore, and understandably so. Additionally, departure is at Terminal 1, which means that you would be able to see some of the new facilities at the new Singapore Changi Jewel. Arrival at the airport was smooth. However, Jetstar uses a pretty far gate and it takes quite a while to walk through and navigate to the end of the airport. The duty-free shops are really accessible and offer a huge variety.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"ambience of the airport is very pleasant"

(Canada)

Trip Verified | I have been flying to Singapore Changi Airport for fourteen years and I am repeatedly stunned by how amazing it has always been. The layout is fantastic and you get to immigration in no time, irrespective of which gate you arrive at. Clearing immigration takes a minute. Luggage arrives by the time you get to the carousel and another two minutes later you can have a local SIM card with 100GB of data. Another minute, and you are in the cab to the city. Departure is equally pleasant. Ground staff are excessively courteous. Security is at the gates, which makes it a lot more efficient. Immigration is automated when you exit the country. Food and beverages are not overpriced compared to the city and there are plenty of options irrespective of your dietary restrictions. The ambience of the airport is very pleasant: for instance, T3 has a massive wall planted with live vegetation. Wifi is fast and the restrooms are sparkling.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Best airport for transit"

(Netherlands)

Trip Verified | Fantastic shopping and great customer service. I was unable to buy a mascara at Amsterdam Schiphol because they claimed Australian customs would confiscate - but Singapore Changi gives passengers who wish to shop the flexibility. The airport is extremely clean, great seating availability and even has a huge food court to try local delights. Signs are clear and easily accessible for wheelchairs. Transfer teams are available every 2 minutes if you don’t want to walk. Best airport for transit.
Experience At AirportTransit
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"Terminal 1 is dirty, scruffy"

(Australia)

Trip Verified | I've no idea what criteria other reviewers have to give this best airport in the world. I have transited this airport 8 times in last 15 months. The distances one has to walk between Gates/Terminals is ridiculous. Terminal 1 is dirty, scruffy, with nothing to be positive about at all. Information signs are not of a good standard. and in all my transits I've never been able to get on a "Free City Tour", always fully booked! To get free WiFi one needs a working phone (must tourists don't have) or a voucher from an Info Booth - oh yes, miles away - hasn't WiFi moved on since such an approach? In future we will do all possible to not transit Changi.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"dirty, depressing"

(Germany)

Trip Verified | Whilst Terminal 3 might be okay, Singapore Changi Airport should be ashamed of Terminal 1. I arrived through there recently - dirty, depressing and a long way short of newer airports in Asia / Middle East. Of course many travellers never see the older, more slummy sections of Changi, but for those that do, being called a Best airport seems a long way from the truth.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"baffled by your adopted queueing concept"

(Singapore)

Trip Verified | We arrived just past midnight of Sunday at Terminal One and was initially impressed with the renovation that has been done. However our experience at the taxi queue and whatever its intended design left us hot and flustered and we are embarrassed by its world class claim and visitors get to experience the same farce as us. Firstly it is already a terrible idea having visitors to pick which of the 4 queues they hope would be the fastest when all the other terminals have logical queue system in place. Then in order to counter this poor idea and design, you have to have so many staff trying hard (and very unsuccessfully at times) to direct users and explaining to them why (some lines are closing they say) and which queues to go to, adding confusion, irritation and frustration to people just coming down the escalators and those already waiting in line. Having this terrible system in place, where you have created very unequal number of people amongst the 4 queues, we imagine the other logical thing to do hire more staff just to direct taxis waiting outside which queue to approach first? And even that we can see that their decision making didn't reflect on the situation at hand. We were directed to the longest queue and yet the taxis coming our way were the least! After about 45 mins of waiting, my partner and I decided to split so that she could join another queue which seems shorter and before long she was already near the end of her line while I still had loads of people in front of me. Naturally I left my line and joined her and we finally got our cab. This was more than an hour of waiting for a taxi at Singapore Changi Airport! We are really baffled by your adopted queueing concept which is an old system that has been and still is a failure anywhere in the world and wondered whose bright idea it was to bring it to Terminal One when the queue system in all the other 3 terminals worked logical and efficiently. What a waste of manpower and resources. Please do something about it.
Experience At AirportArrival Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"needed to wait for 40 minutes plus"

(Canada)

Not Verified | Booked a shuttle bus from airport to city and needed to wait for 40 minutes plus. This connection facility between airport and city could not claim to be the world's number one.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Staff are kind and helpful"

(Singapore)

Not Verified | The aircon is the perfect temperature as usual. Shopping and Dining choices are so hard to make because there's a wide variety. Travelling to and from the Airport is awesome. The floor is super clean, as well as the toilets. Staff are kind and helpful.
Experience At AirportTransit
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Needs lot of improvement!"

(United States)

Not Verified | Poor directions and unavailability of lounge facility in Terminal 1. Had to run between terminals and sick of asking people and those at the Information booths are not polite/customer friendly. Needs lot of improvement! Particularly in a competitive world this is really not a good business model.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no