Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 364 reviews
7/10
5 star Skytrax Rating
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10/10

"10/10 service"

(United Kingdom)

Not Verified | We had a very quick turnaround for our next flight and the airport staff were waiting for us to arrive to deliver us to our next flight on the other side of the airport. 10/10 service from all the staff who helped us.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
10/10

"very comfortable and clean"

(Singapore)

Trip Verified | Airport temperature was not too cold or too hot. It felt very cooling when entering the airport after being baked in the Singapore weather. Seats, toilets, floors and many facilities were very clean and impressive. Check in staff were very friendly and helpful. A lot of shopping and dining options with great deals. Overall, a very comfortable and clean airport to be in!
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Always a pleasure using Changi"

(Singapore)

Not Verified | Always a pleasure using Changi. Very courteous and friendly staff, extremely clean and efficient (immigration, security and check-in), and the infrastructure is nothing short of beautiful and breathtaking. The new Jewel building further cements Changi's status as the World's Best Airport as it is possibly the most unique facility in an airport ever, with it's amazing design and wide variety of entertainment, leisure and food options. Terminals 1-4 are great as well, clear signages throughout and no fault could be found with the entire airport and the experience it provides. 100% would recommend to anyone.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Such a fantastic airport"

(United Kingdom)

Trip Verified | Such a fantastic airport. So much to do here, such as shopping, look at gardens, have a meal or go for a swim! Check-in was simple and efficient, with lots of self-service check-in screens present. Security at the airport was the fastest that I have ever been through. Lots of airport staff around. Fantastically designed terminals, greenery everywhere and generally a nice atmosphere. Have been through this airport over 20 times, and the experience just keeps getting better! Would definitely recommend Singapore Airport.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"one of the best airports in the world"

(United Kingdom)

Not Verified | Arrived at Changi Terminal 3 and departed from Terminal 2. It is indeed one of the best airports in the world. Arrival in terminal 3 is very easy. Luckily my plane arrived at the gate near the immigration and I was the first one out of the plane. From the gate to the immigration it was less than 3 minutes and there was no one queuing. I was through immigration in few minutes and my luggage was already waiting. Got the taxi easily. The arrival area is bright with a lot of greenery and it's a fantastic first impression. The only negative is the immigration officers - they were neither friendly nor helpful. Departure from Terminal 2 which is a darker and dated terminal. Nevertheless it was an easy and smooth experience. I had time to visit the Jewel which was stunning! The security at T2 is at the gate but that didn't cause any problem. There was water machine inside the gate. The lady who as at the security screening was extremely friendly and helpful.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"pride of Singapore"

(Singapore)

Trip Verified | As usual, the airport is the pride of Singapore, and understandably so. Additionally, departure is at Terminal 1, which means that you would be able to see some of the new facilities at the new Singapore Changi Jewel. Arrival at the airport was smooth. However, Jetstar uses a pretty far gate and it takes quite a while to walk through and navigate to the end of the airport. The duty-free shops are really accessible and offer a huge variety.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"ambience of the airport is very pleasant"

(Canada)

Trip Verified | I have been flying to Singapore Changi Airport for fourteen years and I am repeatedly stunned by how amazing it has always been. The layout is fantastic and you get to immigration in no time, irrespective of which gate you arrive at. Clearing immigration takes a minute. Luggage arrives by the time you get to the carousel and another two minutes later you can have a local SIM card with 100GB of data. Another minute, and you are in the cab to the city. Departure is equally pleasant. Ground staff are excessively courteous. Security is at the gates, which makes it a lot more efficient. Immigration is automated when you exit the country. Food and beverages are not overpriced compared to the city and there are plenty of options irrespective of your dietary restrictions. The ambience of the airport is very pleasant: for instance, T3 has a massive wall planted with live vegetation. Wifi is fast and the restrooms are sparkling.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Best airport for transit"

(Netherlands)

Trip Verified | Fantastic shopping and great customer service. I was unable to buy a mascara at Amsterdam Schiphol because they claimed Australian customs would confiscate - but Singapore Changi gives passengers who wish to shop the flexibility. The airport is extremely clean, great seating availability and even has a huge food court to try local delights. Signs are clear and easily accessible for wheelchairs. Transfer teams are available every 2 minutes if you don’t want to walk. Best airport for transit.
Experience At AirportTransit
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"Terminal 1 is dirty, scruffy"

(Australia)

Trip Verified | I've no idea what criteria other reviewers have to give this best airport in the world. I have transited this airport 8 times in last 15 months. The distances one has to walk between Gates/Terminals is ridiculous. Terminal 1 is dirty, scruffy, with nothing to be positive about at all. Information signs are not of a good standard. and in all my transits I've never been able to get on a "Free City Tour", always fully booked! To get free WiFi one needs a working phone (must tourists don't have) or a voucher from an Info Booth - oh yes, miles away - hasn't WiFi moved on since such an approach? In future we will do all possible to not transit Changi.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"dirty, depressing"

(Germany)

Trip Verified | Whilst Terminal 3 might be okay, Singapore Changi Airport should be ashamed of Terminal 1. I arrived through there recently - dirty, depressing and a long way short of newer airports in Asia / Middle East. Of course many travellers never see the older, more slummy sections of Changi, but for those that do, being called a Best airport seems a long way from the truth.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no