Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 371 reviews
7/10
5 star Skytrax Rating
Sort Reviews by :
Show
1/10

"unacceptable for an airport of this standard"

(Australia)

Not Verified | The single worst immigration official I have ever encountered. Entered his queue at 9.05, made it out at 10.35. 90 minutes exactly. Entirely unacceptable for an airport of this standard.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"immigration queue is fast"

(Singapore)

Trip Verified | Overall experience at Singapore Changi Terminal 4 is good. However, unlike other terminals where the departure and arrival passengers are mixed in one level, T4 is running on a separate system. So it's a bit troublesome if you are transferring at T4 or between T4 and other three terminals. The immigration queue is fast.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"lack of signage"

(United Kingdom)

Trip Verified | This airport gets many great reviews but I consider that these are from passengers in premier or legacy airline movements. Transfer on low cost carriers is somewhat different experience. Lack of toilet facilities with long distance walks makes for an uncomfortable experience. The lack of signage that is easily understood is still a problem at Changi. I know where to go but first time visitors get confused over terminal numbers against letters of the alphabet to prefix gates. The carpets and orchids of the central areas do set the tone but other parts of Changi offer a somewhat poorer experience.
Experience At AirportTransit
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"There’s plenty of signage"

(Australia)

Not Verified | Singapore airport is the best of the best. Very clean bathrooms, Lounges, terminals etc. staff are willing to help you. There’s plenty of signage and it’s clear where you have to go. There’s lots of room and places to rest and sit. Many food options.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"process has gone backwards over the years"

(United Kingdom)

Not Verified | Best airport in the world, what a joke, more like third world. Currently stuck queing in immigration. E gates empty with huge lines for every manual counter. This process has gone backwards over the years.
Experience At AirportArrival Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"immigration and boarding is amazing"

(Singapore)

Trip Verified | Fly from T4 this time. Though T4 is a little bit distant from other terminals, there is almost everything you need for shopping and dining here. The fully automated check-in, immigration and boarding is amazing.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"nobody cares here"

(Norway)

Trip Verified | This airport is hopeless. I bought a water for a long flight. It was taken from me at the final gate and then later there was no more possibility to buy a new one. Go to Singapore and die thirsty, nobody cares here.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"10/10 service"

(United Kingdom)

Not Verified | We had a very quick turnaround for our next flight and the airport staff were waiting for us to arrive to deliver us to our next flight on the other side of the airport. 10/10 service from all the staff who helped us.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
10/10

"very comfortable and clean"

(Singapore)

Trip Verified | Airport temperature was not too cold or too hot. It felt very cooling when entering the airport after being baked in the Singapore weather. Seats, toilets, floors and many facilities were very clean and impressive. Check in staff were very friendly and helpful. A lot of shopping and dining options with great deals. Overall, a very comfortable and clean airport to be in!
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Always a pleasure using Changi"

(Singapore)

Not Verified | Always a pleasure using Changi. Very courteous and friendly staff, extremely clean and efficient (immigration, security and check-in), and the infrastructure is nothing short of beautiful and breathtaking. The new Jewel building further cements Changi's status as the World's Best Airport as it is possibly the most unique facility in an airport ever, with it's amazing design and wide variety of entertainment, leisure and food options. Terminals 1-4 are great as well, clear signages throughout and no fault could be found with the entire airport and the experience it provides. 100% would recommend to anyone.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes