Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 404 reviews
7/10
5 star Skytrax Rating
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10/10

"seem to be unaware of the surrounding"

(Singapore)

Trip Verified | Everything was great at the airport until I saw an airport vehicle travelling at high speed that sped past WHSmith (11.45am). The 2 staff were giggling and chatting while the vehicle was speeding past walking tourists. It is dangerous and they seem to be unaware of the surrounding. The speeding was to drop off a staff member at the escalator in front of WHSmith. This is really uncall for. It would be disastrous if the vehicle accidentally hit a walking tourist. Kindly advise staff on safety.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"No one around to help and give info"

(Australia)

Not Verified | Very confusing, trying to find information re your next flight and which terminal. No one around to help and give info. Eventually a cleaner helped me to the right gate. My first language is English and I have travelled extensively but Singapore airport apart a haven for shoppers, is the most confusing with no guidance and bland insipid staff.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"as amazing as I remember it"

(Portugal)

Trip Verified | I had been to Changi a decade ago and it is as amazing as I remember it: efficient, lots of shopping, a little vintage with that carpet (I love it!). And now you just cross the road and you are in the amazing Jewel! The only issues I had were crossing the passport control when arriving (long lines) and the flight information is not so clear and available everywhere.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"very smart, clean and ground staff efficient"

(Belgium)

Not Verified | Amazing structure between the terminals called jewels. Terminal one is very smart, clean and ground staff efficient. This airport is easy to reach by the city with subway only in 20 minutes. The security check point at the gate is perfect, you can keep your drinks until the last moment before departure. All area are made with sense. Smoking into a garden look beautiful.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"one of the best airports in the world"

(Singapore)

Trip Verified | Changi Airport is one of the best airports in the world. Both my departure and my arrival were very smooth. The customs queues were short and the process was very fast on my departure. Although it was 12am, there were still many shops and restaurants open. Having security at every gate rather than 1 large security queue was also very effective as it was faster and more efficient. There was sufficient seating all over the airport. On arrival into Changi Airport, there was absolutely no queue at customs and we got through extremely quickly, got our baggage and exited within a short time. Free wifi was provided and it was fast as well.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"quite amazed with Changi Airport"

(Malaysia)

Trip Verified | I was quite amazed with Changi Airport especially the new Jewel centre, but sometime you will get confused due to multiple terminal (interconnected). The airport was not as big as other but fully equipped with all the necessity and facilities.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"Absolutely atrocious service"

(South Korea)

Not Verified | Absolutely atrocious service from a supposedly first-class airport. Immigration queue was a long wait of about 35-40 minutes despite there being only about 5 people in the line. Singapore talks a lot about efficiency but they can't even handle a queue in an efficient manner. And then comes the immigration officers at arrival who interrogate you as if you're here to vandalise their country despite frequent attempts at repeating that you're a tourist and here for only 4 days. This is also the only airport I've ever been to that scans you and your bag immediately upon arrival, with the workers treating you like pigs going to slaughter. Funny how they rush you at the scan and treat your belongings like dirt but when you get to the immigration counter, they make you wait for a century before you finally step outside.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Terrible experience at Changi"

(United States)

Trip Verified | Terrible experience at Changi. Arrived in terminal 1 for a transfer in terminal 4. I had to walk like 20 minutes dragging a suitcase over plush carpet (which makes it very difficult to roll a suitcase). Then had to check in to take a bus. Yes, a bus! To terminal 4! The boarding of the bus was weird. Three officials poured over all my documents (passport, incoming and outgoing boarding passes) and writing information in a notebook. With a pen! In the 21st century and in supposedly the best airport in the world! Then I had to wait 20 minutes for a bus that took forever and took so many turns I got nauseous. I’ve experienced a better transfer experience in Sudan for crying out loud! Also weird: security right before boarding in some places, and, you have to wait for an official to give you a tray so that you can take the laptoup out, etc. The airport is pretty and elegant, but very time consuming and like being stuck in a time warp. Sad.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"airport was sensational"

(Singapore)

Not Verified | The experience at Changi airport was sensational. They had free foot massages and a wide variety of shops with friendly and helpful staff. There were many signs.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"always a delight"

(Australia)

Trip Verified | Arriving in Singapore Changi is always a delight. The thoughtfulness that is put into making the experience as good as possible should be a blueprint for all airports. Immigration was so fast with only two in front of me, and by the time I got to the luggage belt my bag was there. I love that the belts are flattish so there is no rim to lift your bag over. Everything a traveller could need including ATM and SIM card purchase plus money exchange is there before you leave. The taxi system is efficient and fast with no big line ups. Departing is a little more laborious showing your boarding pass and passport several times before you enter airside. It was almost comical as I was the only one there at the time and each time the person who asked to see these things saw me producing such for the preceding check. Many sleep on the chairs I noticed early morning. However there is much to enjoy in this airport before a flight. While you get the carry on/bag check at the gate, there is water to fill up your bottle just after this. Personally I’d also like to see a vending machine too. Despite little annoyances this airport deserves its status as being the best. If you have time basement 2 landside has a supermarket, cheaper stores and many eateries.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes