Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 359 reviews
7/10
5 star Skytrax Rating
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9/10

"a fantastic airport for travellers"

(Canada)

Trip Verified | A fantastic airport albeit a few shortcomings, especially if you're using the older terminals (1,2,3), more on which later. Of my 10+ visits to Singapore across all the 4 terminals, the quality of service was always better the last time I flew. Signage- On point, Staff Politeness & Help: On Point, Cleanliness (Terminal) - On Point, Cleanliness (Restrooms) - On Point, Shopping Option - On Point, Eatery Option - On Point. They even have a free Singapore Tour for passengers with transit duration > 5:30 hours. Terminal 4 is a masterpiece and Singaporeans are on the verge of converting into a world's first automated terminal. The only drawback is security checks just at the gate at the older terminals and they're quite strict about everything. I had stocked up on water from 7/11 and I was made to throw it at the gate. My point being, why sell water bottles at the airport when you're not even allowed to carry it onboard. I've flown from more than 50+ airports and have never come across such a weird policy before Overall, a fantastic airport for travelers. A long transit should not be a concern.
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"there is no better airport"

(United Kingdom)

Not Verified | Just fantastic! When you are transitting there is no better airport. Some of the normal areas are as good as paid Lounges in other airports. If transitting in Asia this would be first choice.
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"disappointed with staff"

(United States)

Not Verified | It is a beautiful airport with lots of shopping. But I am very disappointed overall with disposition of staff in Singapore overall and definitely here in Changi. They seem all on a mission to sell without the niceness you'd expect (think Indonesia, Philippines, Vietnam). Because customer service is important to me the experience here is definitely not a 10. Charging ports plentiful as is the seating. But can these ports be any slower? I dont think so.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
10/10

"Wonderful time"

(South Korea)

Not Verified | Wonderful time in terminal and fun while waiting with many entertainments. WiFi a bit slow but seats were comfortable - it was great. There were some game zones in terminal 4 and the slide at terminal 3 was wonderful.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"don't need all those fancy stores"

(United States)

Trip Verified | Amazing airport with a few basic flaws. Walking through here is like walking through a nice shopping mall. Clean and plentiful bathrooms, play areas for kids. Plenty of help if you need. Efficient immigration staff. Not a fan of the carpet but not a big deal. The two main gripes I have about this lovely airport are: Lack of charging outlets. Not everyone wants to shop and eat and I would like to get some work done if I have an hour at the airport. No charging outlets in main areas, there are only a few at the gate where hundreds of people sit waiting to board, and then a few small isolated charging stations sprinkled in random areas throughout the airport. Really, Changi? After everything else they think of, they can do better than this and its practically a requirement now for airports to provide convenient charging access. Annoying Wifi hookup. Like I said, not everyone wants to shop and eat. They make you provide a phone number to text but my phone doesnt receive certain texts for some odd reason. So now I have to walk around the airport to find a kiosk and scan my passport to get a code that it only in use for a limited time. Hugely inefficient and annoying. What is the point of this? Most other airlines just let you log onto the wifi without requiring passwords to be sent individually to each person. Love the airport but I can't ignore these two basic things that ruin the experience for me. Just get more convenient charging access and wifi access and I am happy, don't need all those fancy stores.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"They think of everything"

(India)

Trip Verified | This airport is simply amazing. They think of everything when it comes to travelers needs. From the concourse, to the food court, to the gaming and entertainment area, and even subtle touches like the Osim foot massagers outside the boarding gates. Just amazing - a benchmark for other international airports.
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Such a shame Singapore"

(Australia)

Trip Verified | I arrived in Singapore Changi Airport via transfer from TXL (Berlin, Germany) via a Qantas flight, connecting to another Qantas flight, I passed through security and I was searched and asked to take out my nail clippers, these where confiscated as they where too sharp, however, I had completed 38 international 13 domestic flights in 6 weeks through other Asian, American, Australian & European countries with these exact nail clippers. Such a shame Singapore!!
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"The best in the world"

(Malaysia)

Trip Verified | The best in the world. Cleanliness, information screen can be easily found. The travellator and sky train make passengers easily to move around. It's like a wonderful home to all passengers with facilities ranging from butterfly garden to swimming pool to cinema and the list goes on. Staff are friendly and attentive to help passengers. I will definitely come back again. It's worth for me to spend some extra hours here before flying home. My only suggestion is the work or improve a bit of the flight information screen. It took really some time to find our flight if the flight is code-shared with the other airlines. For example, I'm flying to KUL from SIN with Silk Air, and the flight was code shared with other alliance airlines and too many flight numbers and airline logos are changing/moving. I may oversee it if I don't spend longer time checking the info screen. This also happened to two passengers too. They wanted to fly to Chennai, the husband remembered it was a silk air flight, however, the wife was struggling as she didnt find their gate as they kept looking for Silk Air's logo. They even thought their flight was departed at Terminal 3 until they got help from an airport staff.
Experience At AirportTransit
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"departure process is confusing"

(United States)

Trip Verified | Singapore Changi is a wonderful airport and has tons of awesome amenities and some very cool, unique features that you don't see at most other airports. I must give them points for its highly immaculate cleanliness, however, the departure process is confusing, maddening and quite disorganized. I don't know if this is airline specific, but the security/metal detectors are positioned at the actual boarding gates and the staff who oversee the security and boarding process at these gates are extremely disorganized. This was my second trip to Singapore in a year and I'm stunned at how inefficient the boarding process is once you get to your gate. It's just chaos and frustration. What is the deal? The gate agents also call out boarding groups but don't give them enough room to assemble without being on top of each other. In my case, they called Boarding Group 2 then 3 then 2. Is it me? Otherwise, love Changi!
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"plenty of self check-in kiosks"

(Philippines)

Trip Verified | I was surprised to see the new terminal 1 of Changi airport. It has wider open spaces, new carpets, higher ceiling, with an amazing work of art, the dancing raindrops. It has also plenty of self check-in kiosks that passengers can check in at their own pace.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes