Singapore Changi Airport

✅ Trip Verified | The airport itself is very nice, but that was it. Bad signage, when you ask airport employees they often don't know and the staff is also very unfriendly. I thought Germany was world champion in being unfriendly. One of the worst airports I was. In the future, I will avoid travelling via Singapore. Preferably via Bangkok.

✅ Trip Verified | The usual fare with Changi airport, clean, efficient, and fast. Plenty to do, plenty to see. One of the worlds best airports for sure. I can highly recommend for shopping, having a walk around and browsing whilst in transit. All other airports should take note. Thanks Changi!

✅ Trip Verified | I was appalled by the behaviour of a security screening lady who snatched my purse from my hand and put it on the screening belt. Also boarding gate for our flight was changed four times. It is definitely inconvenient for elderly passengers to run from one gate to the other four times. We were getting restless after the third announcement cause we thought what if we don’t hear the announcement if it is changed again. We were relieved when we finally boarded the plane. This is my first time experiencing four times boarding gate change for one flight.

✅ Trip Verified | The airport was hot and I felt uncomfortable at times. Staff seem distracted at best with most of them more interested in their phones than in customers. Worst of all, due to the fact that they run security checks at the boarding gate, any drinks you bought in the airport to take on the plane will be taken away from you as you enter into the boarding lounge area just before boarding. You are then kept in a hot room with no access to toilets as you wait to board. Not a pleasant travel experience really.

✅ Trip Verified | Security people are so bad. They speak rudely and have an attitude. I bought a perfume of 150 ml and haven’t opened it and went out of the immigration and when I came back through the immigration they took and and threw it despite me saying that I just bought it.

✅ Trip Verified |   They aren't concentrating on customers facilities like toilets near the gates. The procedure they are following is very foolish, we have to carry our entire luggage to toilet and recheck in through security with the luggage again after using the toilets.

✅ Trip Verified | Had to board at gate A17. Went a bit earlier to enquire than boarding time and was rudely turned away. This could have been done politely as well. After a flight already and a long wait, we travellers do not need this. In spite of such a wonderful airport, the staff makes it less so.

✅ Trip Verified | The security at the check-in to my connecting flight were atrocious. After confiscating my cuticle scissors and a mini screwdriver set from my carry on, they informed me that the two fishing rod cases in my backpack could not be brought on as carry on luggage. This was despite the fact that I just flew in with them from my departure airport and they were checked through to my arrival destination. After waiting 15 mins for a “supervisor” to show up, I had to leave my rods with security and bring an airline rep back to agree to check my fragile and expensive rods in as cargo.

Not Verified | There is extreme mismanagement among the airport staff. The way airport is designed is misleading for the passengers. There are no active associates available at the gates to assist us during the transit. During onboarding, the airport staff were rude and disrespectful to the passengers as many were unaware that the boarding passes had to be collected at the transfer desk unlike other airports where the boarding passes are issued at the gates for transit passengers. Overall, it was a very bad experience dealing with the staff.

✅ Trip Verified | It never ceases to amaze me that Changi continues to be voted as the best airport in the world. On the face of it Changi can be a pleasant airport to use. However once you factor in all the illogical rules and regulations plus the appalling signage (actually Singapore in general excels at diabolically stupid signs everywhere, or the opposite, a total lack of signs) the complete lack of staff empathy when anything goes wrong, which is way more often than they would have you believe, it is really a quite ordinary and annoying place to be.