Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 359 reviews
7/10
5 star Skytrax Rating
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2/10

Singapore Changi Airport customer review

(Singapore)

Budget Terminal is pretty boring yet is too big to be quick "in-and-out" terminal like Kuala Lumpur Subang or London City. Limited restaurants and shops; nothing like the main airport (Terminals 1-3). Facility appears underutilized as not all budget airlines fly from the Budget Terminal. If possible I choose to fly AirAsia or Jetstar which operate from Terminal 1 rather than Cebu Pacific or Tiger Airways which operate from the Budget Terminal. However the lack of aerobridges makes it the only terminal at Changi suitable for Firefly which uses ATR72s.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Transitted through T3 twice in 5 days for around 5 hours each time. Plenty to keep pax occupied with shopping eating and the free movie theatre. Also the butterfly garden and carp pool are nice diversions. Plenty of pleasant quiet places to sit and read and a great variety of restaurants/fast food outlets to choose from. Plenty of departure screens to keep you up to date. Concourse shuttles are handy as it's a big terminal. Security was firm but well mannered (take note LAX it can be done!). A380 boarding was handled with precision and efficiency. A pleasant experience all round.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(Australia)

Probably one of the best airports in the world. The services provided within the airport are outstanding and the transport between terminals is seamless with a light rail system connecting all three terminals. Additionally the cost of the train into the city from the airport (known locally as the MRT) is no more than a few dollars. When departing from Changi there can be issues with check-in which can take longer than is acceptable but arrival is usually quick. The only minor gripe I have with Changi are the staff while professional they are rather cold not providing a particularly welcoming first experience to Singapore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United Kingdom)

Passed through the airport twice travelling to/from New Zealand. It has been a few years since I have used this airport and I put it above Hong Kong. On the outward leg we had a 3 hour layover and used the showers at the Ambassador lounge - facilities fabulous and a god send after a 12 hour flight. On our return we stopped for 3 days at Singapore - arrived at 6:40am and it took us 10 minutes from the gate through immigration collecting our baggage and into a cab. On the day of departure we arrived a few hours too early and watched a film at the free cinema.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(Singapore)

SIN airport T1 to T3 are excellent beautifully decorated there is garden T3 has a live butterfly garden very good experience and its Free for entry. There is only 1 things need to improved that is the counter service attitude. Custom Officer always serve with a long and bore face not even say "Thank you" after clearing your passport. The security check as well. Although it a serious task need to be very careful when checking the passport but you can do with a smile. Overall everything has been improving and it better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United Kingdom)

I was impressed during my first visit this week. T3 is huge and as other comments suggest you have to be prepared to walk a fair bit although their are numerous moving walkways and you can ask for a buggy. That said the terminal is spacious and toilets are spotless and some even overlook the apron and one of the runways. Transit was quick and painless and when I returned for an overnight stop my bag was on the carousel 15 minutes after landing. The Immigration staff were the friendliest I've encountered in a long while all smiles and welcomes which makes a nice change! On my return I was out of my hotel room and checked in within 15 minutes. I may have travelled at quiet periods of the day for this terminal but that does not detract from the all round quality. A very relaxing experience all round.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United Kingdom)

Upon arrival you are through immigration in minutes and invariably the bags are starting to come through almost immediately. Upon departure everything runs smoothly too. T3 is a revelation and whilst it might not have quite the charm that T2 has it is a model of functionality.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(Singapore)

There are some good things about this airport but I think it is generally overrated. Customs clearance and baggage retrieval are excellent. Facilities are OK nothing really special. Some good eateries some even at a reasonable price. Check in is still a problem. No matter what airline I fly I always seem to get the same inefficient grumpy check-in staff from SATS.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

SIN-LHR on SQ using T3. Excellent roomy can't be faulted although it can be quite a walk. As for landside access to SIN: If you take the MRT from the city centre the price is $S1.80 each way which is extremely reasonable. Allow 40 minutes to get to the airport train station as there is a transfer required at Tanah Merah; and another ten minutes again if you are using T1. A taxi will be faster door-to-door allow $S20 or so to the central cty.
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4/10

Singapore Changi Airport customer review

Over the last 6 months I went through Terminal 3 three times. The thing which struck me on all occasions was how surly/bored-looking the security staff has become. One lady at the hang luggage screening machines was practically snapping at passengers. What has happened? One of the great things about Changi airport is not just the efficiency but also the niceness of the people you meet instead of the supercilious attitude common in many airports.
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