Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 371 reviews
7/10
5 star Skytrax Rating
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5/10

Singapore Changi Airport customer review

(United Kingdom)

Recently had a 15 hour stopover if there was one airport you had to be stuck in this is it. We booked into the Transit Hotel in T3 which was fine. Even if we hadn't there was plenty to do with the movie cinema open 24 hours loads of shops and food outlets to pass the time away. Internet access was free with a lot of terminals scattered about the transit lounge. The cleanliness in the airport was impeccable as was the service throughout. Superb airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Singapore)

I fly through Changi twice a month and find it very convenient. However the budget terminal though I've only been in it once seems quite boring even though it isn't small. However the majority of flights are in T1-T3 which are all fairly nice especially t2 and t3.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Spotlessly clean. Good shopping free internet free movies massage chairs also free. Heaps of food outlets spotlessly clean washrooms/ toilets Well sign posted.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(United Kingdom)

Excellent airport - loads of amenities and free internet. Just one problem - this is the only airport I've ever been to where they don't allow you to take sealed drinks purchased airside through the gate to your flight. I have no idea why they do this. The bad thing is they don't tell you this in the cafes / shops therefore you have to abandon your bottles at the gate. I purchased two 500ml bottles of water $4 in total both still sealed yet they tried to take them off me. I therefore opened them both drank them in front of them and gave them the empties. Why do Changi insist on this stupid rule?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Singapore Changi Airport customer review

(Singapore)

T1 Check-in handled by SATS progressed at its customary slow pace. The long of about 100 passengers line which had formed due to inefficient check-in procedures moved only very slowly. Hardly an experience befitting a "world class" airport. Customs clearance is and remains excellent but unusually slow on the return voyage one week later.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(United States)

Overall SIN is a large and well laid-out airport. Immigration counters are well staffed and there was no line either on arrival or departure. The customs officials handling GST refunds were polite and helpful. Security is handled at the gate much like Bangkok or Frankfurt so queues again aren't an issue. Plenty of shopping and restaurants are also available and the MRT station underneath the main terminal is a big plus. On the downside ATMs are awfully hard to come by - I could only find one working ATM in the arrivals area near the entrance to the MRT station and there are no signs indicating where it is. Also while security provided at the gate helps eliminate security lines it also means the seating areas don't open until an hour before departure and seating space is inadequate if you get there early and don't have lounge access.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Ireland)

T3 is excellent. Vast space means that it never seems too crowded. Plenty of activities available on long transfers. I used the swimming pool at T1 which is great way to relax between flights. Transfer from T3 to T1 and back is easy on Skytrain. Huge choice of shops and bars/restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Singapore Changi Airport customer review

(United States)

Very good airport but far from the best. T1 is getting shabby and is crowded a peak times. Shopping expensive and same choice as every other airport. Gate security sometimes lengthy as is immigration at busy times due to very slow processing equipment. Employees are polite but not always very friendly. Restrooms always spotless.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Indonesia)

The best airport I've been to. Many facilities to visit especially at the newest T3. Connecting between terminals easy as within the terminal. Plenty of Flight Information Displays were updating me the flight schedule although not a single boarding call was made by the announcer. Skytrain in each terminal was available every 10 minutes. Passport check was fast and quick since there were many counters and officials working. MRT was in the basement of terminal 2 and easy to reach.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Fast check in and quickly through immigration. Great range of shopping and eating options available although drinks can be a little expensive. Easy to follow signs as you moved around. Staff polite if a little robotic. Distances to gates can be long but expected in a large airport like this. Overall Changi is an efficient and easy to use airport
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no