Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 364 reviews
7/10
5 star Skytrax Rating
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3/10

Singapore Changi Airport customer review

(United States)

Very good airport but far from the best. T1 is getting shabby and is crowded a peak times. Shopping expensive and same choice as every other airport. Gate security sometimes lengthy as is immigration at busy times due to very slow processing equipment. Employees are polite but not always very friendly. Restrooms always spotless.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Indonesia)

The best airport I've been to. Many facilities to visit especially at the newest T3. Connecting between terminals easy as within the terminal. Plenty of Flight Information Displays were updating me the flight schedule although not a single boarding call was made by the announcer. Skytrain in each terminal was available every 10 minutes. Passport check was fast and quick since there were many counters and officials working. MRT was in the basement of terminal 2 and easy to reach.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Fast check in and quickly through immigration. Great range of shopping and eating options available although drinks can be a little expensive. Easy to follow signs as you moved around. Staff polite if a little robotic. Distances to gates can be long but expected in a large airport like this. Overall Changi is an efficient and easy to use airport
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United Kingdom)

A beautifully designed and spacious airport Singapore Changi has a great selection of shops and bars/cafes. Check in was fairly quick for such a big airport while security was a breeze. I would be happy to use this airport again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(Singapore)

Travelling through Changi nearly twice a month most of the time on my way to Hong Kong or Europe. Even though Changi might be one of the best airports in the world (not T1 which is outdated dark dirty etc. but fortunately gets a makeover and extension now) the better airport in this region is HKG. Changi T2 and T3 are nice efficient clean but its a bit uncomfortable to have the 3 terminals and even though the travel between the Terminals is nice the appearance of the airport is rather cold. With the friendliness of the staff at the check-in its really a hit and miss customs as well but the security at the gate is most of the time friendly and joking. I dont like the military patrols in the airport. One thing is bad the connection to the city by public transport. 5 bus lines only MRT line which is a big hassle as you have to transfer after 2 stations and have to go all the way to the city center before going into your actual direction.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Singapore Changi Airport customer review

(Singapore)

Budget Terminal is pretty boring yet is too big to be quick "in-and-out" terminal like Kuala Lumpur Subang or London City. Limited restaurants and shops; nothing like the main airport (Terminals 1-3). Facility appears underutilized as not all budget airlines fly from the Budget Terminal. If possible I choose to fly AirAsia or Jetstar which operate from Terminal 1 rather than Cebu Pacific or Tiger Airways which operate from the Budget Terminal. However the lack of aerobridges makes it the only terminal at Changi suitable for Firefly which uses ATR72s.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(Australia)

Probably one of the best airports in the world. The services provided within the airport are outstanding and the transport between terminals is seamless with a light rail system connecting all three terminals. Additionally the cost of the train into the city from the airport (known locally as the MRT) is no more than a few dollars. When departing from Changi there can be issues with check-in which can take longer than is acceptable but arrival is usually quick. The only minor gripe I have with Changi are the staff while professional they are rather cold not providing a particularly welcoming first experience to Singapore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(Australia)

Transitted through T3 twice in 5 days for around 5 hours each time. Plenty to keep pax occupied with shopping eating and the free movie theatre. Also the butterfly garden and carp pool are nice diversions. Plenty of pleasant quiet places to sit and read and a great variety of restaurants/fast food outlets to choose from. Plenty of departure screens to keep you up to date. Concourse shuttles are handy as it's a big terminal. Security was firm but well mannered (take note LAX it can be done!). A380 boarding was handled with precision and efficiency. A pleasant experience all round.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Singapore Changi Airport customer review

(United Kingdom)

Passed through the airport twice travelling to/from New Zealand. It has been a few years since I have used this airport and I put it above Hong Kong. On the outward leg we had a 3 hour layover and used the showers at the Ambassador lounge - facilities fabulous and a god send after a 12 hour flight. On our return we stopped for 3 days at Singapore - arrived at 6:40am and it took us 10 minutes from the gate through immigration collecting our baggage and into a cab. On the day of departure we arrived a few hours too early and watched a film at the free cinema.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Singapore Changi Airport customer review

(Singapore)

SIN airport T1 to T3 are excellent beautifully decorated there is garden T3 has a live butterfly garden very good experience and its Free for entry. There is only 1 things need to improved that is the counter service attitude. Custom Officer always serve with a long and bore face not even say "Thank you" after clearing your passport. The security check as well. Although it a serious task need to be very careful when checking the passport but you can do with a smile. Overall everything has been improving and it better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no