Singapore Changi Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 441 reviews
7/10
5 star Skytrax Rating
Sort Reviews by :
Show
9/10

Singapore Changi Airport customer review

(Hong Kong)

It is a very efficient airport. Very beautiful design and there are plenty of facilities available. Just one thing to complain about - it's the security check. They are located at the gates-passengers will walk pass them right before boarding. This is not a good system because it forbids passengers to buy beverages in the restricted area on board the plane. It's inconvenient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(Australia)

Changi Airport is my favourite. All my needs are catered for including a leg and foot massage. The airport is clean beautiful and smoothly run. Going through Changi makes me feel like an individual instead of just one- more-traveller.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Singapore Changi Airport customer review

(Australia)

On my most recent trip to Changi I flew SIA MEL-SIN-HKG-SIN-MEL (388-388-77W-388) spending the night at the airport on the first leg as I waited to meet up with a friend. Everything about this airport is perfect. Facilities are clean user-friendly with decent signage everywhere an easy to find sleeping lounge located near a cheap 24-hour food and beverage outlet. Add to this 24-hour movie cinema plenty of viewing areas for aviation nuts and for just S$8 you can use the hotel shower facilities with amenities included! Transiting between terminals is a breeze with the automated skytrain. The only thing I would ask they improve is the air conditioning with parts of the airport perhaps just a little warmer than ideal. Overall the best airport experience you can have.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Singapore Changi Airport customer review

(Australia)

Arrived 1900 from Sydney no holdups through immigration and customs onto MRT and into town. Departed 1635 for Siem Reap a few days later MRT to airport and straight through without delay. Arrived 1545 10 days later again straight through without delay taxi to Changi Village. Departed for Sydney 0210 2 days later shuttle bus to airport and no delays. Some toilets in the terminal looked as if they hadn't been cleaned for some time but still better than some.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(United States)

This was my first time at Singapore Changi Airport and this is truly a 5 star experience. People speak English well with a large number of other languages to help you from Korean to French and Russian. Food and shopping is available at reasonable prices. The airport is clean and if you are in transit and stay at one of the hotels there are multi-floored malls underneath the terminals which have everything from restaurants bookstores fast food and convenience stores as well. At the airport I had an asthma attack at 5am and there was a doctor there who treated me and even drove me back to the gate so I could board my plane in time for the 6am departure to Narita. Changi really sets the standard.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Singapore Changi Airport customer review

(India)

What a pleasant experience after Bangkok Airport. Shortest immigration queuing time fast security check pleasant environment and large range of duty free. Free massage chairs. Return was a pleasant experience. I really like the 'rate our service' concept screens are everywhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Singapore Changi Airport customer review

(United States)

Missed connecting flight due to 1. change of departure time pushed back 30min. 2. flight delayed by 45min. Stuck in transfer area for a couple of hours to arrange another flight. Need more flat couches to lie down. There is a sleeping lounge but too far away. When we got our flights we went to the transit hotel for a nap plus shower.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Singapore Changi Airport customer review

(United Kingdom)

I fly via Singapore from London to KL at least once a year if not twice. I choose to fly SIA because they provide a great service and that goes for the airport as well. The airport is spacious organised clean and clearly signposted. There always seem to be sufficient staff around who you can approach who will help you should you need any assistance. The interior design of the airport is excellent most importantly the toilets are immaculate. All airports need to be more like this it takes the stress out of flying.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Singapore Changi Airport customer review

(Singapore)

Luckily the Budget Terminal is closing soon! Chaotic and horrible experience checking in for an early morning Tiger Airways flight. Long lines due to common check-in counters for several flights departing around the same time. This system did not work as a separate counter had to be opened for my flight so that passengers could make the departure time. However no announcement of this was made. After checking-in there was again a long line (people were queuing almost until they were outside the terminal) to proceed to security checks. This was strange as the security checks themselves were quick.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Singapore Changi Airport customer review

(Bangladesh)

It is probably the best airport I have visited. The staff in the immigration section were quite efficient so I spent very little time in a queue. Staff were friendly and helpful. Also I didn't spend much time around luggage belts either. The facilities at the airport are sufficient to keep you occupied and the airport really clean and quiet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes