✅ Verified Review
| This is madness! No, this is Santorini Airport! If you're traveling to Santorini between June-Aug, I'd think twice about flying out. Look into taking a ferry instead. Arriving at the airport is fine, departing is utter chaos. The airport is way too tiny to accommodate all the demand during peak season. It is laughably understaffed to deal with the big crowds. 1 x-ray machine and maybe 2-3 staff to manage a chaotic, sweaty and confused crowd of 500+ people standing outside, out front in the exposed heat because there is no room inside the airport, let alone enough staff to get them checked in and through security in less than 2 hours. My initial flight from Athens to Santorini Airport was delayed 2 hours, as were many flights going to Santorini. It wasn't until my departing flight from JTR that I realized the cause of the delays was the chaos at the airport. The little staff that are there aren't organized, proactive or assertive enough to handle the big crowds. They get distracted by confused individual passengers, who stop them for one-on-one exchanges which delays them from their work exponentially, as they repeat themselves to each new and confused passenger instead of using a megaphone to communicate to the crowd as a whole. The staff are too polite in that chaotic environment, they are sacrificing time and creating further delays to be polite. Instead, they need an assertive drill sergeant type person with a megaphone to put the crowd in order, communicate clearly what's happening with each flight and direct the crowds into flight-specific queues that go through security based on departure time rather than the chaotic free for all most pit that lets people with later departures cut the line, go through security, then block the already jam packed gate area for a plane that won't board for another hour while planes that were supposed to take off 2 hours ago are still trying to get their passengers through security and boarded. It's madness! One solution that could help ease the chaos might be colored stickers. Each flight has it's own color. When you arrive you're giving a sticker to put on your shirt or hat, somewhere easily visible. The color indicates which flight your on, and gives the staff and security a quick way to see what your priority is. Instead of the one staff person they had at the main door who wasn't very helpful and just directed people to wait in the long line, he could police the lines, grouping people by their sticker color/priority and making sure those on later flights did not try to cut the line or go through security before those on earlier flights. With a little organization they could easily cut the delay times in half.