Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 74 reviews
3/10
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3/10

"Not very impressed"

(United States)

Not Verified | Did not have a good experience for my first visit. Plane had to deplane in the tarmac and then bus to terminal due to construction. I slipped and fell on the ramp outside due to snow and ice. Not very impressed!
Experience At AirportArrival and Departure
Date VisitNovember 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the worst designed airport"

(United States)

Trip Verified | This has to be the worst designed airport I have ever been in. You literally walk over 1 mile if you are in b concourse. The designers sure spent a lot of time and money on the art but totally forgot to worry about how to effectively move people. The walk ways are extremely slow and narrow. If you plan on ever using this airport allow 30 min of walking time to get to the gate. Sad sad state of affairs for such a new airport. If it were built in the 60’s would still be a poor excuse for moving people. I have been in airports easily 4 times the size of this airport and walk 75% less. The designers should go back to school and should be forced to pay to have this airport redesigned.
Experience At AirportArrival and Departure
Date VisitNovember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"The new airport is horrible"

(United States)

Trip Verified | The new airport is horrible. Be prepared to walk a lot if you have to go to B terminal and I mean walk. C terminal was worse had to be bussed into B terminal and then had to walk forever and a day just to get to baggage claim. The only good thing I can say is that my bags were actually there waiting because it took about twenty five minutes to get from my gate to the baggage claim.
Experience At AirportArrival and Departure
Date VisitNovember 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"so disappointed in the new airport"

(United States)

Trip Verified | I am so disappointed in the new airport. Be prepared to walk forever. The design is horrible. Salt Lake clearly went cheap in all aspects. I was not expecting luxury but I was expecting better than what Salt Lake already had.
Experience At AirportDeparture Only
Date VisitNovember 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"poorly designed and dysfunctional"

(United States)

Trip Verified | The new SLC airport is the most poorly designed and dysfunctional airport I've seen in a very long time. It is gorgeous to be sure. But you have to walk through the entire Delta concourse before taking a very long underground tunnel to the second concourse where every other airline is housed. That underground tunnel is 50% longer than the tunnel at O'Hare between the two United concourses. To get to a Southwest or United gate is a solid 20 minute walk (approx. 1 mile) both when you depart and when you arrive. The "everybody but Delta" concourse also has very little food. It is as if Delta decided to punish every traveler who was not flying Delta with an extra 20 minutes of walking time, both arriving and departing. The tunnel to the second concourse could easily have been placed at the front of the Delta concourse instead of the back. Forcing someone to walk the entire length of the Delta concourse before having to then walk the entire length of the second concourse is punitive - I can't think of another word for it. Shame on Delta. Shame on the SLC airport authority. It used to be a delight to fly in and out of the SLC airport. Now it takes almost as long to walk from the gate to the street as it does to drive from the airport to Park City.
Experience At AirportDeparture Only
Date VisitNovember 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I will seek other options wherever possible"

(United States)

Not Verified | Horrible layout. Miles of walking! Moving walkways slow and none for those who want to walk rather than stand. Takes forever to get through this airport! I will seek other options wherever possible. Not proud to call this “home”.
Experience At AirportArrival and Departure
Date VisitNovember 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"I am very unhappy with the new airport layout"

(United States)

Not Verified | The layout of the new airport requires long walks without motorized assistance such as SEA and MSP airports. The trudge through YUL in Montreal seems from the gates to customs is reasonable compared to SLC. I am a cardiac patient with bad knees. The walk from security to the A gates is acceptable but the security to the B gates is ridiculous. The old airport design was simple and easy to navigate with reasonable distances between terminals. I travel for a living and I am very unhappy with the new airport layout. I will begin booking flights through other airports to avoid SLC.
Experience At AirportArrival and Departure
Date VisitOctober 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Everything takes too much time"

(United States)

Trip Verified | For a brand new $2B airport, not impressed. Everything takes too much time, rude staffing, equipment broken, few signs that some can read or understand, pick up and drop off third rate, bus fumes in pickup area will choke you.
Experience At AirportDeparture Only
Date VisitOctober 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"This is a brutal experience"

(United States)

Trip Verified | Very poor if you are elderly or handicapped. From drop off, near the rental cars, to the F and G gates it is a long, long hike, with little help from people movers. I have a walking problem, as does my wife and it took us nearly an hour to walk from the drop off area, through baggage claim, into security, through security, into the main concourse terminal, turn right at Starbucks. Then a long, long walk back to the farthest end of the old Terminal 1 to the F and G gates. There are few people movers along the way. I didn't see one golf cart to assist the elderly or handicapped. This is a brutal experience. We where exhausted and hurting, once we got to our gate, not a good start to our trip to So. Calif. I have over 550,000 miles on Delta, most of which originating from SLC. I was so looking forward the new terminal, but for me..bring back the old one.
Experience At AirportDeparture Only
Date VisitOctober 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"very poor customer service for the airport staff"

(United States)

Trip Verified | If you can avoid Salt Lake City airport do so at all costs, it is the worst! Unfortunately I have to deal with this every other week for work, back & forth from Dallas. Again, if you are able to avoid Salt Lake City airport do so at all costs! It is horrible even with the new construction and they do not make any accommodations unless they can physically see your disability! I have spinal stenosis and you have to walk a marathon to get to your connecting flight here, I have actually asked airport staff for assistance getting from one side of the airport to the other, and since my disability is not visible they refused on both dates, it is very painful when one whole side of your body goes numb & very poor customer service for the airport staff to refuse help when there are empty wheelchairs throughout the airport!
Experience At AirportArrival and Departure
Date VisitOctober 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no