Salt Lake City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 181 reviews
2/10
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3/10

"What a disaster"

(United States)

Not Verified | What a disaster. The trip from B Terminal to baggage/ground transportation on foot is a ridiculous. What were the designers and the ious approvers thinking? Someone was clearly asleep at the office or thinks only 18 year olds in track shoes frequent the SLC airport. The team responsible for this should be called out. This needs to be fixed!
Experience At AirportArrival Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
1/10

"This is a total disaster"

(United States)

Trip Verified | I realize I am a little long with this but I wanted to include a few details for future travelers into Salt Lake City through the airport. This is a total disaster, I missed my first flight with seven people by 15 minutes prior to departure posted time, it was horrible we even had a pilot with us that could not make his connection. This flight was from Idaho Falls to Salt Lake City with connecting flight to Phoenix. I had to wait in the airport with the group for five hours until the next flight at 11.30pm. The pilot went on with another airline, he had to reach the airport in Phoenix to fly the same plane to its next flight. On my return flight from Arizona to Idaho I jogged from concourse to concourse almost missing the flight from Salt Lake City to Idaho. They were shutting the door on the bus transportation. The escalator from floor to floor was so crowded that each step had someone with luggage on it and it was not a safe looking environment. The walkways were extremely crowded and people were bypassing them running alongside it very un safe conditions. I wanted so bad to take a picture of this but could not stop it was so chaotic crowded. Both Concourses are extremely narrow with people running and tripping over each other. Whoever was on the planning committee of this-airport will Airport did a disservice to Salt Lake City. If you have any handicap or age related walking or traveling issues stay clear of this airport it is not conducive to getting you around in these long distances. Sorry Salt Lake but I will do everything I can to avoid layovers or connecting flights with you from now on I was so excited to see the new terminals.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"SLC is a train wreck of an airport"

(United States)

Trip Verified | SLC is a train wreck of an airport from layout and design to the TSA process and employees. Just avoid this airport unless it is a connection. After screening it took the geniuses at TSA 45 minutes to figure out that three hats will not be recognized as an approved object on the scanner. These chuckleheads will pull your contents from one bin and not tell you. Seriously watch your stuff and pay attention. If you are not on gates A1 to A20 be prepared to trek over to the B concourse and wear your hiking boots. I think the local government dropped about $4B on this disaster. The rental car area is onsite and is pretty straightforward to return a car.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"unfortunately I am very disappointed with it"

(United States)

Not Verified | It looks like this is a very new wing of the airport in SLC and unfortunately I am very disappointed with it. Nothing has changed for the better. There are seats everywhere and no standing areas or places to stand and do work, charge phones, etc. We sit in cramped little seats on airplanes - why would we want more sitting time while in the airport too? I don’t ever want to sit more while in the airport - I either want to stand or to sleep. So where are the airport beds for everyone who is exhausted from not being able to sleep on planes? or the standing areas to do work? Where is the progress? Furthermore, there should be compost stations around the airport - not just trash and recycling. We should be much more progressive these days - especially in places where thousands of people visit every day. Definitely things to think about and changes to make now.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"This airport doesn't make sense"

(United States)

Not Verified | This airport doesn't make sense. Check in on 3rd floor then walk down to 2nd where you wait in a security line that regularly backs up into baggage claim. The automated security can probably be fixed, but right now it doesn't work nor has it since the airport opened. Once you do get through security, there is a long walk if you are at any but the first few a gates. I fly through here regularly and don't have too much issue with domestic arrivals. I experienced my first international arrival today and have to ask who approved grabbing luggage before checking passports? All of these people could be getting processed while the baggage makes the trek across the airport, now people have to line up for baggage, then go through customs...also, there will be people lining up with oversized baggage in the tight customs line. The engineering on this project is probably the worst I've ever seen.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"The new airport is a nightmare"

(United States)

Trip Verified | The new airport is a nightmare. The layout is annoying at best. If you are into walking forever and have no time constraints you will do fine. Otherwise, plan on hiking great distances and spending lots of time trying to get to and from your plane. The signage is horrendous. All in all a very frustrating experience.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"SLC is a lesson in terrible airport planning"

(United States)

Trip Verified | Probably the worst major airport I’ve ever experienced in terms of layout and planning. The distance required to walk to B gates is absurd, together with a departure arrival that requires you to take an escalator up and then down to check in and access gate levels. All total passengers must endure four escalators — long ones — if going to B gates. This shows that either the architects were newbies incapable of good design, or that the City did not listen and fund properly — or both. SLC is a lesson in terrible airport planning where whomever led the work should forever be banned from any large scale public project, especially any involving public transportation.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

"Do not travel to Salt Lake City if you have mobility problems"

(United States)

Not Verified | Do not travel to Salt Lake City via its new but poorly designed airport if you have mobility problems. I have regularly traveled to SLC over 55 years but will no longer do so because there is an utter lack of assistance for those who are physically disabled. I was forced to walk well over 1 mile to baggage claim and then the vehicle rental area because of a lack of wheelchair or electric cart assistance. And I had ordered this assistance in advance. I was told to "wait". After 30 minutes, the wheelchair never arrived and there was no United Airlines employee at the gate to check on the status of the wheelchair while I waited. Needless to say, the walk not only caused me pain, but also exacerbated my injuries. Further, I was almost knocked down twice by people running to catch connecting flights because they were not allowed sufficient time to cover the 1 mile walk in a safe manner. In the future I will fly to Boise, St. George, Las Vegas or other locations which do not connect to SLC and then drive to SLC if I have to go there in order to avoid the airport. But otherwise, I'm now staying away from Salt Lake for vacations and will avoid it as much as I can for business purposes.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"poorly designed airport should never have opened"

(United States)

Not Verified | This poorly designed airport should never have "opened" until all key components were up and running. The poor signage has still not improved despite numerous complaints. The wheelchair transport is a joke and virtually nonexistent unless it's between 8.00-4.00, Monday through Friday (and forget it if you dare fly on a holiday!). The bottleneck at TSA is a new twist which usually wasn't a problem before. One of the most egregious hallmarks of this billion dollar monstrosity is no train and/or shuttle. The walking sidewalks (if working) move pathetically slow. The elderly, the disabled, the unconditioned are forced to walk 1+ miles to terminal B. The response to these complaints from the paying public is signage "distracts from the beauty of the building", "wheelchair transport should be arranged through the airline by you", "TSA is being thorough", "we don't have a shuttle due to too many accidents", "there is a train scheduled to be up and running in 2024". Well none of these lame excuses helps today. I have one more trip planned this summer and after that I am done with the SLC airport.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"this place makes no sense"

(United States)

Not Verified | This new multi million dollar airport absolutely sucks! Who ever approved the blueprints of this new terminal needs to be kicked in the rear end! You have to go to the third floor to check in then you have to go back down to the second floor for security. Seems like a waste of time and could be very confusing for some people. And why is it so humid in here? Somebody’s relative must of got paid well plus the kick backs some people got because this place makes no sense. The old airport was so much better than what has been built.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no