Rhodes Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 93 reviews
2/10
No Skytrax Rating
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2/10

"draining and exhausting experience"

(United Kingdom)

Not Verified | The worse airport that I have ever had the misfortune to use. On entering a one hour plus to exit customs, but at least 2 and a quarter hour of queues to pass through baggage checks, customs an security. Absolutely draining and exhausting experience. We loved our hotel, Lindos Mare, but would never return because of the disgusting airport, shame really because Rhodes is charming.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"really really really bad airport"

(United Kingdom)

Not Verified | A really really really bad airport - worst for many years. Over 2 hrs to get through passport control when landing and 3 hrs home bound to check in, you even have to queue to join a queue. Tip for Rhodes airport - Your staff are friendly but you need to employ a lot more Passport Control Staff and maybe sack the rude woman working at Burger King. The airport is under going refurbishement with completion for 2020, hopefully the airport will get its act together then as the people who live on the island and work in the hotel etc were great.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"No one on immigration desks"

(United Kingdom)

Not Verified | Arrived at 13.30 on a Dreamliner along with another Tui aircraft. No one on immigration desks so 500+ passengers had to wait. After 10 minutes two immigration officers arrived so it took an hour to get to baggage collection. We were told the problem was the upgrading work. This was nonsense as there were around 10 passport inspection booths vacant. This issue needs urgent attention if Rhodes wishes to increase tourism. Departure a little better but huge queues to check in but smooth passage through passport control and security. Gate crowded due to building work and plane delayed 50 minutes as boarding pass personnel thought they had missed a passenger but had wrongly added an infant as an adult.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no staff and no organisation"

(United Kingdom)

Trip Verified | We have travelled the world and never experienced the chaos that is Rhodes Airport. We arrived about 11pm and were greeted by the sight of a sea of hundreds of people trying to get through passport control. There were no staff and no organisation. It took over an hour to get to passport control and they had two staff on! The crowd behind us stretched to the foot of the steps of the aircraft. It is a blatant safety hazard but the planes just kept disgorging more passengers to join the crowd. We waited ages for our bags - too many planes coming in at once. Then the ‘rugby scrum’ to find out which coach transfer we were on - never again we will pay for a taxi - round the car park we went for bus 23. There were two and the drivers argued over who was having which passengers. Our promised 10 minute transfer turned in to one hour thirty. Had a fabulous week and then back to the Airport. Over 3 hours queuing for everything in appalling conditions. Lack of seats, filthy toilets and the few staff on couldn’t care less. Thank goodness our plane was delayed 45 mins or we would have missed it. The Airport was so chaotic that our plane missed its slot. I love the island but until they sort of their Airport we won’t be back.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never have I experienced such chaos"

(United Kingdom)

Not Verified | As an experienced flyer never have I experienced such chaos as that at Rhodes airport. Over an hour queuing to check in our bags and then another to get through security. Pregnant and elderly given no concession. Once you get through security there is little information which resulted in another massive queue to go through passport control. 7 flights departing in 20 minutes all in the same queue which resulted the queue looping round the airport. So far I have queued an additional 40 minutes. I really loved Rhodes, but will not visit again because of the shambles of this airport. To top it all the flight was delayed an hour.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"beware of the airport"

(United Kingdom)

Not Verified | Rhodes is beautiful and me and my friends had a fab holiday however the chaos at the airport on departure was appalling. I have travelled all over the world and have never in my life experienced such a catastrophe, Jet2 staff were a little more helpful to their customers, Tui staff could not have cared less, appalling, I pity anyone travelling with children or older people, utterly disgraceful in this day and age. To top it all on arrival back home one of my friends suitcases did not arrive, no one in arrivals at Newcastle to help either, it seems to me as long as travel companies get your money they don’t care maybe they need to spend less on PR and more on customer support. Loved Rhodes town, the people were so lovely but beware of the airport.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolute joke of an airport"

(United Kingdom)

Not Verified | Complete shambles. Very hot, no aircon or air coming in to the place. Three flights arrived at the same time and all luggage to the same belt took over an hour to reclaim luggage. Departure last night was beyond a joke queues outside the airport once inside queue to get baggage weighed then queue again to get baggage on to a belt then queue again for security and then again for passport control who were busy arguing with each other and wouldn't let anyone through. It took 3 hours to get to this point and nearly missed our flight. All flights were delayed by around 40 minutes and no information or assistance given by any staff absolute joke of an airport.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"nothing enjoyable about Rhodes airport"

(United Kingdom)

Not Verified | After 25 years of travelling several times a year this is the worst airport I have ever been to. We arrived 2 hours and 10 minutes before our flight and spent the whole time being shuffled from one massive queue to another first one to check in then another to check luggage in, why cant this be done at same desk? When we finally arrived upstairs in the airport we had to rush to our gate as we were told our flight was boarding only to stand in another queue for another 10 mins without moving .I usually enjoy time at the airport browsing around the shops and having a relaxing drink prior to the flight however there was nothing enjoyable about Rhodes airport and it put all four of us travelling off ever going to Rhodes again. If I could give 0 rating I would!
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"utterly chaotic shambles"

(United Kingdom)

Trip Verified | An utterly chaotic shambles of an airport which came close to ruining an exceptional holiday. We would be reluctant to return to Rhodes because of this particulary as we now know this was not a one off. Too many flight arrivals and departures are crammed into a small airport which is completely unabale to cope. There is no warning of this by the travel reps, otherwise people would get there earlier. Every display board shows contradictory information and we were told to ignore the main large check in display! Those tour reps that are present can do nothing to help and far too many people try to push in to the queue making for crazy, hot tempered conflict. You have to queue for the length of the terminal to check in and then repeat the same process for the single scanner along with every other person in the airport (thousands). The staff appear blissfully oblivious to the stress and anxiety of this. The scanner repeatedly jams up and no one moves. There are plenty of officials standing around twiddling their thumbs, it would be helpful if they could do something to ease the flow! It is difficult to understand how the authorities think this carnage will attract repeat visitors. Such a shame for a beautiful island.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"a terrible place"

(United Kingdom)

Trip Verified | What a terrible place. I'm glad the breweries on the island are not operated by the same company. The systems in place for baggage defy logic. We arrived and shared a carousel for baggage collection with 4 other flights, lots of hot annoyed people pushing and shoving! It took an hour and a half to collect all our luggage, there were 4 in our party. Departure wasn't any better. Queue to have your bags weighed and receive boarding passes, then queue again to deposit your bags through a scanner! A ridiculous system! I only wish we could avoid this airport but we love Rhodes so much! I was told a German company run the airport, I cannot see that this is true, I have flown in and out of a number of German airports and never had any problems, they were all very efficient. Rhodes staff need to visit virtually any other international airport in Europe and learn.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no