Prague Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 130 reviews
4/10
No Skytrax Rating
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1/10

"airport is inefficient and unfriendly"

(Czech Republic)

Trip Verified | Terminal 1 at the airport employs a dated security setup, with individual security checks for each gate rather than a centralized system, a system long abandoned by any modern airports. Upon passing through security, I discovered that my flight was delayed. The inconvenience continues as any attempt to access refreshments or restrooms necessitates leaving the secured area and undergoing security procedures once more upon return—a frustrating and time-consuming experience. This approach requires an excessive number of security staff and technology, resulting in consistently long queues and an overall sluggish process. Additionally, the lack of a predetermined wait time at security means passengers must factor in a contingency for potential delays at security, adding to the overall inconvenience. Regrettably, this airport's shortcomings extend beyond its security procedures. Upon arrival, passengers are facing queues at passport control and wait quite some time for checked luggage. Nothing is working properly. The airport is inefficient and unfriendly.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"long queues everywhere"

(United Kingdom)

Trip Verified | Disgusting. Terrible queue, complete mess. The airport is featuring this distributed security control for each individual gate. Looks like they are not capable to match the capacity of the flight with capacity of the security check. Unfortunately, the long queues everywhere is a sort of normal for Prague.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"Very clean airport"

(United Kingdom)

Not Verified | Very clean airport, arrival and departure very well organized. Lots of places to sit with a view of the runway in the departure hall. The Billa supermarket located in the airport terminal is a good choice. Transport from/to the airport very easy.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"had a good experience"

(United Kingdom)

Trip Verified | I've read some negative reviews, but had a good experience myself. Arrival was smooth (the parts inside the airports control). A short queue at customs and easy to find my way around. Departure was overall good. Not overcrowded like a UK airport, with good eating/shopping options and family/kids areas. My flight was delayed so took a couple of hours sleep in the airside hotel which was good value. The only let down was a pretty long queue for security and lack of seating post security - then my airline had delays/drama, but no fault of the aiport. I'd fly here again.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"substandard disgusting service"

(Spain)

Not Verified | Airport staff were unfriendly, unhelpful and rude. Flight was delayed and no information was transmitted, when asked they simply said “look at the board” of which was not actually on show. The boarding gate was B10. When asked to make an announcement as other passengers on the flight were still waiting under the belief that that flight still had another one hour delay the said “we can not do that” aka they could not make an announcement to passengers? Will not be returning through this airport so substandard disgusting service.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
10/10

"team were very friendly and supportive"

(United Kingdom)

Not Verified | My flight had been delayed so I arrived later at the airport however check-in had closed (as check-in times had not been amended!). The security team were really helpful in scanning my bike box and ensuring it got to the gate to be loaded on the plane. The team were very friendly and supportive with a great result. Thanks!
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"rude and unprofessional"

(United Kingdom)

Not Verified | Ticket sales personnel on 9 May (2:05pm) was definitely rude and was definitely unprofessional. He did give out his name, and wasn’t able to articulate the airlines policies and just asked us to pay the online check-in. Chose of words were definitely off! Disappointing!
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"200m line for passport control"

(Czech Republic)

Trip Verified | Upon my arrival there has been some 200m line for passport control. Only two counters were opened and only half of the kiosks for ePassports were in use. I was explain, that the queue is there due the simultaneous arrival of four planes. Unfortunately, situation such this is at Prague Airport not exceptional, much more business as usual. Prague is now only on 70% level of 2019 traffic, one of the worst in EU, but still not able to cope with the traffic. Unfortunately, all other services provided by the airport looks alike.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"most unfriendly staff you will ever meet"

(United Kingdom)

Not Verified | I have been travelling through Prague airport on business for years. Of all the airports I travel through, Prague has the most unfriendly staff you will ever meet. Almost all shop assistants wear a permanent scowl and rarely will you ever encounter even a hint of a smile from them. Its quite bizarre, because it never changes, they are always so unfriendly It's almost as if it's airport policy to wear a blank, unsmiling face in all interactions
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"toilet roll missing or some toilets blocked"

(United Kingdom)

Not Verified | I am a Czech citizen living outside of Czech Republic but I travel to Prague about twice a year. I always notice changes and new facilities opening or improving. The only thing that lets the otherwise very good standards down is the state of toilets. Practically every time there is either toilet roll missing or some toilets are blocked.
Experience At AirportDeparture Only
Date VisitAugust 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes