Prague Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 130 reviews
4/10
No Skytrax Rating
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1/10

"By-far the worst staff"

(Netherlands)

Not Verified | By-far the worst staff I have ever met. I lost my laptop and after a full day on the phone didn't get help until I threatened to fly back to look myself. They found it exactly where I thought I left it but now charge 220 euros to send it back! Insane because I can get a return ticket for les than half that price. Unbelievably unhelpful staff and rude personnel. This is the first review I have ever written, and it is not without reason. Absolutely terrible place to lose something.
Experience At AirportTransit
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Security are totally rude and unhelpful"

(United Kingdom)

Trip Verified | Security at the boarding gate are totally rude and unhelpful, a young girl from Stockport helped us do a locator form then there was a technical issue. Prague security told us to book a 2 day test, I ask them to help and they just ignored me, thanks to the young girl who did it. They almost refused us on the flight, a young guy at Prague was sort of ok when we arrived at the UK border control, went through ok, no problems. Prague overall city beautiful, would never fly there again.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Unfriendly and ridiculous people"

(France)

Trip Verified | I’m a frequent traveler and this is probably the most horrible airport I’ve ever seen. First of all, there is no public transportation to get there, which is a shame for a capital city. Secondly, staff at the airport are a bunch of incompetent non-smiling people, not helpful at all. And the cherry on the cake is the security check-in, who think that everybody is a terrorist. Unfriendly and ridiculous people. And then you reach your plane with a bus: which is the worst way to reach a plane. This airport is a really painful experience and I would absolutely not recommend it unless you have no choice.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"No wonder it’s empty in here"

(United Kingdom)

Trip Verified | I have just entered the lounge at Prague airport and it’s completely empty. When I confirmed my Fast Track booking, I was told to go to the information desk opposite entrance A (Terminal 2). The lady on duty (it was 3.45pm) looked up and at me and then ignored me and looked down again. When I eventually got her attention and told her what I needed, she just shrugged like she couldn't help and then ignored me again while I was still standing there. Then, when I saw the big red cupboard with 'Private Fast-Track' on it, I pointed it out to her. She sarcastically said, 'Can I help you?' then eventually went and found her colleague without saying another word to me. I was seconds away from walking away when her colleague (who was very helpful) came around the corner. Others have obviously not been so patient. No wonder it’s empty in here.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolutely awful experience in this airport"

(Ireland)

Not Verified | The airport authorities denied me and other Russian citizens boarding saying that our flight had been cancelled from Chisinau. But it was not true. They did not give us any proof of this cancellation. They were talking to us quite rudely. Nobody said to us what to do, nobody looked after us. Absolutely awful experience in this airport for the second time while boarding. Never ever again I will travel to or through this airport.
Experience At AirportDeparture Only
Date VisitJuly 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"security control was quite rude"

(Ireland)

Not Verified | At gate 12, Terminal 1 on 17th July when I was flying to Edinburgh a girl at the security control was quite rude telling me and showing me where I must put the tray. In Ireland, UK and other civil countries nobody ever said to me where I should put the tray after my baggage was checked. There are people working at the security control, doing this job. I am paying for this and other airport services as a passenger.
Experience At AirportDeparture Only
Date VisitJuly 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff here are incredibly rude"

(United Kingdom)

Not Verified | The staff here are so incredibly rude. They treat you horrifically and speak down to you. The facilities are not up to standard whatsoever.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"an unpleasant experience"

(United Kingdom)

Trip Verified | The airport is nice enough at first glance, but the toilets not as clean as you would expect at an airport. I struggled to find soap to wash my hands. There are nice shops and a reasonable layout. But I was very angry with the security set up. Which is just before the departure gate. So there is no way to have drinking water for the flight (other than to buy on the airline). It also is not a normal set up and so added pressure to the experience and it was clear that it added pressure to the airline. All in all, disappointed. Also, the staff at the airport were grumpy and rude and unpleasant. This is the first time in my life that I have left a bad review for anything, but it really was an unpleasant experience.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"Passenger facilities are not up to par"

(France)

Trip Verified | Passenger facilities are not up to par. Toilets are dirty, very few charging stations are provided for mobile devices, and many of them don't work. WiFi is spotty. It's especially aggravating because flag carrier CSA has a high rate of flight delays, so passengers often have to spend considerable time in the terminal.
Experience At AirportTransit
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"convenient airport"

(Netherlands)

Trip Verified | Prague's airport is surprisingly large. It's a relatively modern airport with clear signs and short transfer times. Security checks are fine and staff is friendly. Duty free shops are plenty available. Bus 119 connects to the town for 4 euro. Terminal 1 is for non schengen and terminal 2 is for schengen, they are apart from each other, so be aware where toy have to be. A convenient airport to enter the Czech republic.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes