Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 618 reviews
3/10
4 star Skytrax Rating
Sort Reviews by :
Show
1/10

"A total shambles"

(United Kingdom)

Not Verified | No hot food at airport, if you have kids make sure you feed them. If you use vending machines to get crisps they get stuck and nobody was willing to help. A total shambles, avoid at all costs.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

Paris CDG Airport customer review

(Ireland)

Trip Verified | Love this airport. Huge, clean, staff very friendly. Clean toilets. Very good connection with Paris via RER B train which just near Terminal 2E from where we took our flight back to Dublin and you can take this RER B train just 3 minutes walk from Notre Dame de Paris. Tickets cost for adult only €10.30 and discount for kids. Taxi will cost you about €60 and wasn't option for me since I was with my daughter who suffers from travel sickness in cars and buses but never on train.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"Are these not getting repaired"

(United States)

Not Verified | None of the drinking water outlets at 2C terminal are working. Are these not getting repaired so that people are forced to buy water bottles? What a shame!
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
9/10

"airport seems to be very well maintained"

(Czech Republic)

Trip Verified | I arrived to Terminal 2E and had to catch a connecting flight from Terminal 2F. When I left the plane it was a bit tricky to find the right direction but within a few minutes I got it. The transfer took ~ 40 minutes. The airport seems to be very well maintained, it is clean, there is enough power outlets with USB charging options, enough shops and restaurants with slightly higher prices. Overall I liked being here as a passenger.
Experience At AirportTransit
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"the signs are misleading"

(Austria)

Not Verified | Charles de Gaulle Airport is ridiculous. The building itself (Terminal 2f) was modern and mostly clean. But the signs are misleading, almost everything was exclusively in French - I do get the aversion of the French of speaking English, however ridiculous it may be, but this is an international airport (it was the same with the Eurostar coming from London - once aboard the train, not a word of English). You also have to not only check in and print your boarding pass and baggage labels yourself, you also have to scan and drop off your luggage yourself, even though there are staff next to almost every counter. Is this really the future? The only way to avoid that is probably to fly exclusively in Business class, from now on. Also, during security check, one of the staff members basically threw my handbag out of a tray and they also opened my laptop bag, making my 2,000£ Macbook falling out into their dirty trays and subsequently to the floor. All I got was a foolish look. I have never seen such bad and rude airport procedures, and I’ve travelled far. This was the last time I will fly from CDG. France is in my opinion a completely overrated and overpriced country. Adieu.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Dirty and unclear signs"

(Belarus)

Trip Verified | Dirty and unclear signs! The lavatory is very less and you need to take a long time to walk to. No enough elevator and it's really slow and old. No fast pass for urgent case. The metro is broken and the seats are dirty at the airport!
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"1 hour from plane to parking"

(France)

Trip Verified | The departure was smooth with self check in Terminal E to BKK. Immigration queue was OK. The staff was polite. The time wasting is from travelers who don't know the drill, no liquid, laptop screened on a separate tray, belt removed, pockets empty etc. 90% of the wait is due to these travelers rather than the scan itself. It is true that food options are non existent afterwards. On the return from Bangkok seamless immigration process via Parafe, with the passport being scanned, and your image taken, than the gates open. All in all 1 hour from plane landing to parking (LT parking lot).
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Beyond disappointed"

(United States)

Not Verified | I am appalled by how I was treated by Paris CDG employees. As an American student living outside of Paris who perfectly comprehends the French language, I am in utter disbelief. After all 3 of my bags were forced to be searched (mind you I flew into London and Prague with the exact same bag prior with no items changed), the employee removed each liquid item from its plastic container it was previously in, and put it in another plastic container. He then told me in French it was “bien”. So I began to rearrange the bag, assuming this was allowed. I then was yelled at by another employee in French, and he proclaimed in French “all Americans think they can do whatever they want”, a nice touch considering I understood it all. So then the man proceeded to repack each liquid into the now dirty secondary plastic bag the airport provided. Would anyone like to explain to me why the liquids had to be removed from the plastic bags they were already in and put into another, more full, dirty plastic bag the airport provided? Not to mention the audacity of the employers to speak so rudely about me in front of my face in French while I understood every word? Beyond disappointed with my experience today.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the hospitality was fantastic"

(United States)

Not Verified | It was always said that Paris was not the friendliest of cities - this recent trip could not have been more the opposite. Friendly - welcoming and the hospitality was fantastic. Then we get to the airport. Awful, rude, atrocious is an understatement. Security feels more like an internment camp than an airport. They don’t care. It’s a drag to get anywhere. If this is what the aim is and the plan go to keep people away business and leisure then yes CDG airport you guys are experts! It’s quite funny as Brussels and London are inside two hours and it takes that long to walk this horrid airport!
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Simply unacceptable and pathetic"

(New Zealand)

Trip Verified | A run down difficult airport, poor signage, outdated lifts and other equipment, France is well behind the times in terms of IT, technology and custom service and CDG captures all of that and sums it up in one big ugly outdated slow mess of a national airport, unacceptable, France need to get their act together. My major problems were the ridiculous passport clearance, on the automated passport checks they had 3 broken ones and only one functioning, then a bunch of people all funnelled into a few lines. It took over 2 hours to get through at 7am. Simply unacceptable and pathetic for such an international airport. The shopping is rather abysmal for a major airport, especially of a city with Paris' s reputation. The departure gates are acceptable, but the arrival gates are hideous and tedious getting through security. The staff don't give a damn to make things even worse. The rest of the airport is just awful and depressing, what a horrible first impression of Paris people get.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no