Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 639 reviews
3/10
4 star Skytrax Rating
Sort Reviews by :
Show
1/10

"one my worst experiences"

(United States)

Trip Verified | This was one my worst experiences in an airport! We arrived to the airport with 2.15 hours of time to check in, drop our bags off, go through security, head to the gate and catch our flight. What we found was enormous lines, stalled baggage belts, slow security service the feeling of frantic of realizing we may not catch our flight and an additional security screening at the gate apparently targeting Americans before going though the airplane gate to board the plane. All of this adds up to one of the worst experiences ever! My guess is Americans may not be viewed as friendly travelers with our existing NATO allies. This is a 180 degree change of my experience in 2017. The only difference is it’s 2018 and we have new tariffs impacting our European friends.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid whenever possible"

(United States)

Trip Verified | This has to be the worst airport ever. We should have had plenty of time to spare as we were there 2.5 hours early. Absolutely no signs and every staff member gave a different answer. I actually think they were just making the answer up. Zero sense of urgency or what customer service means. No indicators as to which of the 10 Delta/Air France Stations you should use for dropping your bags. We wasted 35 minutes at station 7 only to be told we need to go to a Delta station for JFK, which was # 2 or #3. Same thing there and sent to # 8. Then immediately sent to #11. We tried to explain to security that we only had 20 minutes left for the bag drop, so they sent us ahead. It would be smart if they had a scale there so you could weigh or bag or let you pay the overage fee there, vs. walking 300 yards and standing in another line. I adjusted my luggage and then moved to the immigration line. 3 times I tried telling them that there was no way we would make this flight. The staff kept saying we had plenty of time. Only on the 4th time did they actually look and listen and realize we were correct. We spent 10 minutes in a shorter line, another 15 minutes taking the tram to the correct gate, and then all 8 of us sprinting to the plane with 0 time to spare after 25 minutes waiting to get through the security scanners. And in the end, 1 of the 8 bags never left CDG. Still missing. How was the seating? no clue, we stood, walked or ran the entire time. Food? Our plan was to have breakfast there, that didn't happen. Shopping? ha! Worst airport experience ever. Avoid whenever possible.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"airport closed in the night"

(Hungary)

Not Verified | We had 11 hours transfer time in Paris with Business ticket. The airport closed in the night and they have sent us out to the city our suggest to sit somewhere. The ticket doesn’t contain this information. Never heard similar before, which other airport close in the night?
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"no longer had wheelchair assistance"

(United States)

Not Verified | I was transported by wheelchair to Gate M44 for flight AF688 on June 19, 2018. I was left in a regular seat and the wheelchair was taken away by the man that had taken me to Gate M44. Flight #AF688 was delayed 2 hours and at one point I had to go to the bathroom. I no longer had wheelchair assistance at that point. A wheelchair attendant with an empty wheelchair was passing me and I asked for his assistance to get to and from the bathroom, which was about 45 meters away from where I was sitting. He refused, saying I was not on his little hand held computer screen and that he was looking for a different passenger (he was still wandering around with an empty wheelchair for at least 30 minutes after his and my confrontation). I told him that I was close to having to urinate right there in the passenger waiting area and his response was "it is not my problem". When asked, he also refused my request to call a supervisor. Providing wheelchairs to handicapped people is a form of customer service, but if you are more worried about people stealing your wheelchairs or if you don't have enough of them, then discontinue that service altogether at Charles de Gaulle and send all the extra wheelchairs to the Orly airport so that they can properly serve the needs of handicapped travelers.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"a dismal experience"

(France)

Trip Verified | Once again, a dismal experience at CDG. Terrible self check in with several broken down machines and no help to be seen. It was lucky I know this dreadful airport so well and had planned to arrive at least 3 hours before the flight. Long queue for immigration. The security scan was efficient, for once. Past the scan, extremely poor choice of food, well only one choice indeed; a sandwich and water. No other food court. Terminal F is airy and well lit and quite quiet, so the wait for the plane was peaceful.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"they managed to lose my luggage"

(United Kingdom)

Trip Verified | Passed through twice in the past week, both times they managed to lose my luggage. Today, I even saw my bag (it had a named strap) next to the baggage loader next to the aircraft, after having flown in from NBO. Got to MAM, the luggage never made it. This is not the first time this has occurred at CDG. This is not a nice airport and I will try and avoid in future. There are too many strikes also. AMS is much better.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"They’re all over priced"

(United Kingdom)

Not Verified | Here as a lay over after an 11 hour flight from Japan. There are no toilets at arrivals and you have to go through security again connecting gates before you get to the toilets. The first ones you come across in terminal 2 have only 4 cubicles and they’re horrid. We have a 5 hour lay over so naturally we want a few options of places to have dinner or a nice snack - there is Yo Sushi, Starbucks, Pret a mange and some sort of bar. They’re all over priced and Starbucks had run out of bread?! So I couldn’t even get a toasty.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"sloppy inspection of our carry on luggage"

(United States)

Trip Verified | Departing to SFO on flight 84, June 14, 2018. Security, of course, is a valid concern on departing flights, however I must describe how my wife and I were treated by “security” at CDG. I am 78, my wife, 62. We were arbitrarily selected, so we were told, for the thorough shake down, pat down, sloppy inspection of our carry on luggage. The ferrat-like woman security agent seemed to take special pleasure in ferrating through my wife’s back pack, even demanding that my wife open a small, gift-wrapped box of chocolate. She, the agent, asked me if their procedure was similar to that of the security personnel in the US. I replied, in French, “it depends on the person” wondering to myself if she had been trained by some of the grotesques in our vulgar system. I repeat, while security on flights is a legitimate concern, the manner in which it is done is another question. To treat anyone, including elderly folks, like criminals is shameful.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Signage is appalling"

(South Africa)

Trip Verified | Signage is appalling, and very confusing with terminals not only being annotated by numbers but letters too. I travel regularly, in excess of 80 flights a year so not new to the travel game but twice ended up going in the wrong direction. It's not often I find cause to compliment the British, but I must say Terminal 2 at Heathrow is a pleasure to spend time in, with a huge variety of shops and restaurants. CDG is the complete opposite.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the most user unfriendly airport"

(United States)

Trip Verified | CDG is the most user unfriendly airport I have encountered during 40 years of worldwide travel. Accessing the airport by car is absolutely mind boggling - the roads could only have been designed by French bureaucrats with no concept of logic or order. Just try to get from Roissy en France to Terminal 1 by car. The entire airport is designed for travelers with backpacks or one small roll-aboard. If you are traveling with a family and have lots of luggage (like for a two month stay) it is simply not possible to go anywhere - the escalators and stairs block luggage trolleys as does the CDG Val. This simply defies all logic and common sense. In order to safely arrive for your flight you really need to target being at the airport at least 3 hours ahead of flight time - no telling who will be on strike or what the traffic will be like. Once you arrive you are not allowed to check-in and drop your bags more than two hours before flight time - which then means you will be stuck in a Customs Queue for up to 1.5 hours and have zero time to use Airport lounges (especially since you may still be in another line for security at the actual Gate). Others have already duly noted the incredible lack and disdain for customer service - seems like all the employees are just state public workers who can't ever be fired. Just my two cents.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no