Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 770 reviews
3/10
4 star Skytrax Rating
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2/10

"awful passport control services"

(United States)

Trip Verified | There are awful passport control services. The passport control machines didn't work and the system gave out for 15 minutes. The staff that checked passports were not in a hurry. There were also only two cabins open for 8 lines, and the staff inside were talking among themselves, laughing, and leaving their post when there was a line of a dozen people standing. We were cut in front of several times and the staff did not help us when we told them our plane would close boarding in several minutes. Mind you we waited 40 minutes in line. Barely missed our flight.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

“confusing and difficult to follow”

(Australia)

Trip Verified | Departing from Terminal 1, the procedure bag drop to security was confusing and difficult to follow (and comments overheard by other travellers confirmed this). Once through security, the only food options was a Bistro at one end (mostly empty ... probably due to the lack of snack options) and McDonald's, Paul & Starbucks which were completely overrun! We chose to get a coffee from McDonald's ... never seen such hopeless and chaotic service from a McDonald's outlet - but that's another story. For a major international airport, this is the worst in terms of finding your way to the correct access points and food options I have come across.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"chaotic and very unfriendly staff"

(Netherlands)

Trip Verified | Transfer at CDG from Hanoi to Amsterdam. Terrible experience at the security check. No clear instructions, chaotic and very unfriendly staff. Only communicating in French at an international airport? The French live up to their reputation. Even a French passenger excused himself to us and said he shamed himself for being French. Haven’t seen one friendly face on our way to terminal 2F. Very little shops and restaurants and expensive. For our next flights we will try to avoid CDG whenever possible.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Please fix this mess"

(Kuwait)

Trip Verified | The worst service-oriented, discriminating and disrespectful staff serving the airport. While the professionals are manning the passport booths, we had information ushers (in red information vests) abusing people, disrespecting them and definitely not giving any type of information. We heard phrases addressed disrespectfully to travelers by the red vested ("information") staff and the boss in a suit!: "you are a family in your country and not here", "you are business class in the plane, no priority pass here", when a traveler tried to ask a question saying" s'il vous plait", the two staff made a comment (" huh! look at him, he wants to ask a question! ignore, ignore!") and mocked and ignored the traveler. Unfortunate for them, they didn't realize that they were mocking a French who understood everything they were saying. Being disrespectful is not what we French are about. I hope that whoever is hiring the staff pay attention to the fact that these information ushers are misrepresenting a country and a whole nation. Calling out to the executives and the leaders to pay attention to our window to the world. Please fix this mess.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"such a humiliating experience"

(France)

Trip Verified | I had such a humiliating experience with a CDG staff member who handled the line at the Immigration area. This staff shouted "TA GEULE" at me, which is the most extreme rude expression in French. On 8 September 2023 around 14h (flight AF 0443) while waiting in line at the immigration, I encountered an unpleasant situation with one of CDG staff members. Being in a SkyPriority line, our group arrived first, but after what felt almost one hour, the line did not move at all due to technical issues. As my pickup taxi told me he had to leave after no-show in almost one hour, I was trying to change lines to expedite the process, and I called the staff member to allow us use the same lines like the others, but he insisted that the lines only belong to EU passport holders. I pointed out that this wasn't the case, as I observed individuals with non-EU passports were in those two lines, including my Senegalese friend and people holding Brazilian passports. I told him, "how could you not manage queues with a simple solution?". Rather than addressing my concerns in a professional and courteous manner, the staff member responded with extreme rudeness in front of a crowd, saying, "Je n'ai pas compris… TA GEULE!!!" This incident left me shocked and deeply offended. Such disrespectful behavior is not in line with the standard of service one would expect at a major international airport like CDG. My primary concern is not just the individual behavior of one staff member but the overall training and professionalism of CDG Airport's employees. I firmly believe that as a diverse and international hub, CDG should prioritize training its staff to handle such heated situations with tact, courtesy, and etiquette, regardless of the passenger's nationality or origin. If you think I was making this up, please check the video-surveillance. No passenger should be subjected to such a humiliating experience while traveling through your airport. I hope that CDG Airport can use this feedback to improve its customer service standards and ensure that all passengers are treated with the respect and dignity they deserve. Thank you for your attention to this matter.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"dreading flying out of CDG"

(United States)

strong>Not Verified | I loved Paris and want to return but I am dreading flying out of CDG because of my previous experience. We arrived early for our Aer Lingus flight to Boston, connecting through Dublin. When we arrived at the bag drop in Terminal 1, there was no discernible line. There were two airlines sharing the same space and a mob of people. After standing there a while, an AL employee came by and told us we couldn’t check our bags yet. We were to return in 2.5 hours! There was nowhere to go except a McDonald’s, so we sat there for 2.5 hours and then returned to the same chaos as before. No employees were there to help. We stood in line for about 45 minutes before finally reaching a roped area. Meanwhile, a fight nearly broke out in the Air Algiers line next to us, as people jostled to move up in the line. Getting through security afterward was quick - I assume because everyone was still in that line! We arrived at our gate and got something to eat (3 choices). All was well until our flight was delayed, first 30 minutes then 8 hours. Turns out the staff at the gate were not Aer Lingus employees so they could do little to help, other than hand out sandwiches. I spent $65 in intentional calls trying to get an English speaker on the line so I could find new flights, since we had now missed our connection. I was ever so glad to fly out of Dublin the next day, where everything was organized and easy.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most ridiculous airport ever"

(United States)

Not Verified | Landed at terminal 3 on a Thursday 2pm and no one is working at the customs. All passengers simply waiting for anyone to show up to work. It's been 30 mins+ with no signs of any progress. Is this a developing country or something? Simply lazy and by far the most ridiculous airport ever.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"missing my connecting flight"

(United Kingdom)

Trip Verified | I had an awful experience, culminating in missing my connecting flight home. Arriving from Iceland, I went to what I took to be the corect gate for my flight to Newcastle, but nothing told me that there were two gates 27 at the airport, or that there were multiple terminals at the airport). No staff were around (this was in the small hours of the morning). On the way out I walked about a mile more than I needed to following signs that petered out, then getting misdirected to the wrong place by staff. After missing the flight I was only sent to the wrong place once but still had long waits and walks during which my back nearly gave out. I'll be avoiding this airport if at all possible in future. In fairness, some of the staff were good and patient.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"security staff are terribly unhelpful"

(Mali)

Trip Verified | The security staff are terribly unhelpful. I was pulled aside for a security check, for no reason. One staff checked me and asked me to go. As I left, another called me and asked me to go through the scanning booth. It was then the first person said, she's ok to go. In this back and forth, a personal item was lost passing through security control. They refused to check and help me find out. I was directed to a desk to check. At that desk, the staff said, "If it's not there, it's not there", and that was it.
Experience At AirportTransit
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"lack of functioning escalators"

(Australia)

Trip Verified | I embarked on my flight from CDG airport, a place that is undeniably well-designed in its infrastructure. However, maintenance, service, immigration, customs, and cleanliness are areas that greatly disappointed me. The lack of functioning escalators was immediately noticeable, symbolizing the overall state of disrepair. Moreover, the unfriendly demeanour of the security staff left a sour taste in my mouth. The long queues at immigration exacerbated my frustration, as the passport-checking machines were unfortunately closed. Regrettably, France, as a whole, seems to be grappling with dysfunction, and this is painfully evident at its main airport. Hence, I would wholeheartedly advise considering alternate airports whenever feasible.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no