Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 804 reviews
3/10
4 star Skytrax Rating
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2/10

"slowest and clunkiest security"

(Ireland)

Trip Verified |   The worst security I have seen anywhere, the slowest and clunkiest security. Understaffed. They don't open enough bag scanners, so they actually stop you scanning your boarding pass to even enter security until things get quieter. Staff seem clueless, often sending passengers to other colleagues when there are issues scanning. I will do everything possible to avoid having connecting flights here.
Experience At AirportTransit
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"slow and absolutely unprofessional"

(Italy)

Trip Verified | Ridiculous is the only word to name for transit security control. Extremely slow and absolutely unprofessional. They repeat over and over “liquids are not allowed”. If you are in transit, whatever liquids you carry, already passed controls. So, eventually, after 15 min waiting, they throw away a bottle of wine given on the plane and, really ridiculous, they have changed the plastic bag of bottles bought at duty free! After that, at 06h00 AM a long queue for passport controls and about to loose connection flight.
Experience At AirportTransit
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"uncaring security agent"

(United States)

Trip Verified | A very disrespectful and uncaring security agent at the baggage screening almost made us miss our flight. Out of all the security lines open before passport control heading to 2F we were the only one backed up and it appeared all those who didn’t speak French had our bag get pushed to the hand search side off the checkpoint. Our flight from Washington DC was delayed but we still had 1hr and 50mins to make our connecting flight. Plenty of time we thought until the security checkpoint delay; I counted 10 people waiting to have their luggage screened. I am not one to complain but the shear disrespectfulness of the security lady who would not acknowledge our polite requests to have her check our luggage so we could make our flight. She essentially said it was our fault we had to have our luggage do additional screening and ignored us. We ended up asking a new lady that just showed up to help with the jam of people and she helped us. We end up running at a full sprint to make it.
Experience At AirportDeparture Only
Date VisitSeptember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"misinformation on screens"

(United Kingdom)

Trip Verified |   Horrible experience. Went to the gate in good time. The screen at the gate advised the flight was delayed and will be transferred to a new gate. Myself and fellow travellers spoke to staff at information desks to make sense of this and were guided out of the terminal....only to be told that the gate was still the original gate and we should return. We had to go back through the whole process of security and re trace out steps, almost missing our flight. When we asked for help after leaving our original terminal, staff were rude and uninterested. We were told off for following the advice of their colleagues. We were told we had missed our flight - this was clearly not the case as it was delayed. The lady at the help desk clearly just wanted us to leave. We could not find a single person willing or able to help us. In conclusion, misinformation on screens and from staff. Overwhelming sense that nobody is interested in you making your flight. Unimaginable levels of rudeness.
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“not just slow but extremely slow”

(Denmark)

Trip Verified | I just had one of my worst travel experiences of all time. I arrived by plane from Sao Paulo in Brazil and had to go through transfer security and what a hassle. They choose to close 3 out of 4 security zones, where the queue of people just keeps growing. I think I won't get through here to reach my next flight. I am now standing in a long queue and the security zone that is open here things are not just slow but extremely slow. I get hold of a security worker and tell him to get his manager. The manager comes, but apologizes that it is not his problem that 3 of of 4 zones have been shut down. I told him if it wasn't his problem then who is? I talk my way through the queue as those in front of me have later flights so they can wait. I get to the front of the queue and have my things put in the trays and run through the security machines. One of my 2 carry-on bags is taken out for inspection and what an experience again. The man who has to check the bags is so extremely slow and picks up each and every item and turns them several times without any sense of reality. You can just look at him that he is slow. In my world he should be fired with that attitude. But I get my things back and run to the next gate and just make it to my next flight. Just want to use this story to warn people about how horrible CDG airport is and how security checkpoint are working here. I could write pages up and pages down about how poorly this airport works. Avoid this airport by all means.
Experience At AirportArrival and Departure
Date VisitAugust 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"we searched to get a meal"

(United Kingdom)

Trip Verified | Arrived from Prague with the knowledge that we had nearly a 5 hour layover before our flight back to Manchester. Endless corridors with no toilet facilities transferring from landing gate to K terminal. Massive terminal which we searched to get a meal and drink but no such facilities available. Could have Sushi or Caviar or sandwiches with drinks from places like Relax and Ekki. The only outlet offering warm food was Pret A Manger where rather expensive Quiches were available. Cold drinks of wine, beer or sodas could only be consumed directly or out of paper cups. Absolutely disgusted at the lack of facilities in such a large and busy international departure terminal. This was our first time in CDG, unfortunately not our last, and it is the worst airport I have encountered for getting hot food. Could have bought 100+ whiskies, but only one Cognac in Duty free and shopped and designer fashion shops like Hermes, Lacoste etc. but unable to purchase a hot meal which is totally ridiculous.
Experience At AirportArrival and Departure
Date VisitJuly 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"got angrier and louder with us"

(Ireland)

Not Verified | We were confused as to where to go, staff informed us to queue and check in, after about 20 minutes of standing where we were told to queue, a member of staff was severely rude to me and my family telling us to move that it wasn't open for check in. We were trying to move but there was a single parent with a buggie and a lot of luggage trying to move so she progressively got angrier and louder with us telling us to move back into a busy hallway rather than the secluded queue. I said that we were waiting trying to not rush the single parent which seemed to make her even more angry. After moving to the hall my mum was shushing me and my brother and she started yelling at my mother telling my mum to respect her when she wasn't even talking to her.
Experience At AirportDeparture Only
Date VisitJuly 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Signs 12345
Airport Staff 12345
no
5/10

"security check at terminal 2D was super long"

(Germany)

Trip Verified | The security check at terminal 2D was super long, it took an hour to go through. On top of that, about half of the staff don't speak English. Apart from the security check, the rest of the airport is fine. It's quite clean, clear and seats are comfortable. It also has free WiFi.
Experience At AirportArrival and Departure
Date VisitJuly 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"duty-free was sensational"

(United Kingdom)

Not Verified | This is my favourite airport out of Manchester (UK) and Paris CDG (France). The mass staff and stores in the duty-free was sensational. The staff were so pleasant especially the security member guiding us to our lanes. He even gave our youngest child a very special job which I consider 100/10 stars at minimum. Paris CDG, BEST AIRPORT ON THE WORLD.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"Excellent service"

(Canada)

Trip Verified | My son lost a necklace at the security checkpoint. He went back to find it and searched all over but couldn’t find it. He returned to our gate and minutes later an airport employee found the necklace and brought it to us. Excellent service.
Experience At AirportDeparture Only
Date VisitJuly 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes