Paris CDG Airport

Not Verified | The airport itself not too bad, I enjoyed the cafes and stores and although the transportation system is slightly confusing for a newbie, you can easily figure it out if you have enough time before your departure how to get from point A to B (it’s easier if you do speak French). However, I do have to say that the customer service there is not particularly the greatest. People barely speak English well enough to advise you. This was my first time flying through this airport and my departure gate was gate G and unfortunately it was quite a headache to figure out which way to head towards as there were no signs anywhere for this gate. I had to run towards the plane while they were pulling the stairs away and the guys who worked there also spoke only French and were making awful faces, laughing and were incredibly rude and had no manners. If I were to ever fly anywhere within Europe, I would try to avoid a connection there. Only giving a extra star for the great employee at one of the stores , the good food and clean bathrooms.

✅ Trip Verified | Very bad service for disabled people, my wife who is using a wheelchair had to walk to receive a wheelchair from the airport.

✅ Trip Verified | Badly managed immigration lines, chaotic Baggage taken off the carousels (so hard to find). Poorly signed, confusing terminals and lots of walking. Avoid if possible, especially if you plan to transit on different airlines - the stress is not worth it

Not Verified | Horrible airport which really deducts from the overall experience of visiting Paris. Extremely long lines for security and some of the staff were exceedingly rude. Terminal 3 resembles a sad domestic airport with almost no possibilities for shopping or dining. Even though Paris is a wonderful city I am not sure if it is worth repeating this experience in the future.

✅ Trip Verified | Worst airport experience ever! Arrived at CDG over 4 hours before scheduled flight (as per check-in recommendations) and headed to the tax rebate area. Upon scanning my receipt, the automated machine advised us to head to customs to have our claim cleared. At the customs desk, an American couple were ahead of us experiencing the same issue as us and the customs agents completely dismissed their concerns. Once we approached the desk and could speak French, they were able to resolve our instantly. After the small inconvenience at the tax rebate area, we headed towards the security area. As I was taking out my pre packaged liquids bag from my backpack, the person working the scanner grabbed my passport from my hand, threw it in my unzipped backpack (did not give me time to zip it up) and rushed me through the clearance. Once on the other side of the scanner, I immediately checked my bag for my passport and noticed it was not there. I approached the security clearance and informed them my passport was missing, which they they immediately dismissed until my husband got angry in French. About 2 minutes after my husband got upset with the agents, they magically found my passport in the scanning machine. After the security fiasco, we headed to our gate in search of a lounge to relax in for the 3.5 hours we have until our already delayed flight departs. Once we passed through passport control, we walk to the Air Canada desk in terminal 2B, we were advised the maple leaf lounge is located in terminal 2A and is under construction and that there were no amenities (other than a takeaway café) in the terminal. The agent advised us that we would have to take a bus and re-clear security if we wanted to eat or drink anywhere other than the café and that there were no lounges anywhere airside. Lastly, as we waited in terminal 2B for 3.5 hours, with no amenities (other than the previously mentioned café), there was no air conditioning and was extremely hot. Everyone around us was complaining about the heat and was fanning themselves. We visited CDG in May and it was not very warm out so I would hate to know what it would be like in peak summer! To sum our experience up, for an airport as busy and famous as Paris, this airport is a joke. On a positive note, the bathrooms were good.

✅ Trip Verified | Security slow, over 30 to 40 minutes with too few counters open. This is the most busy time, it should have been planned better and notices on a screen saying less than five minutes is a disgrace

✅ Trip Verified | The lines into Terminal 1 gates 10-48 were shocking! The queue snaked around the terminal and moved really slowly. As we got nearer to the end, we noticed that the queue wasn't being managed by staff and people were jumping into the front of the queue. People were getting very heated and upset (understandable). We thought that given the hideous first queue that we would not need to queue again. How wrong we were. The queue to passport control was just as bad - although better managed. Allow a good 2-3 hours to get through. Feedback to CDG - you really need to do some process re-engineering - this is the worst airport experience I have ever had.

✅ Trip Verified | The passport queue in terminal 1 was almighty, for access 1 as well as for normal passengers. At 9:30 am there was only one passport officer for both on duty. How does Paris plan to manage the visitors to the 2024 Olympic games?

✅ Trip Verified | A messy maze of remote satellite terminals and train link, underground tunnel and escalators. It took me Annapurna to get from Terminal 2G to T1. Security check messy and rude staff. The worst major airport I’ve ever seen

Not Verified | I don't know what was going on the morning of Sunday March 26 but I got a message from United that there were long lines so get there early but not more than two hours before boarding. So that's what I did and there were horrendous lines, I got so stressed, just barely made it after more than two hours. Gave me a panic attack.