Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 769 reviews
3/10
4 star Skytrax Rating
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1/10

“airport is disorderly”

(Italy)

Trip Verified | This is the worst experience at an airport I have ever had in all my years of travelling. The airport is disorderly, unclear signs and in general hectic. The staff are rude and shout orders to passengers in only French without consideration. Transfer flights are a nightmare to get on time and the security staff are inconsiderate to this and make sure to give you a hard time checking everything in detail. If you arrive at this airport expect to miss your connecting flight without help or consideration. I hate this airport and hope to never return. Avoid this airport at all costs.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Constant, omnipresent maintenance"

(Switzerland)

Trip Verified |  Constant, omnipresent maintenance and other kind of works, with elevators and mechanical stairs off working, endless walks, poor information at T1 to get to Cgdval train). Poor services and shops and restaurant offering, chaotic handling of passenger flows at arrivals. False taxi drivers offering services and no decent lounges apart from the Air France lounge at 2f.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

“Take ownership and have some pride”

(Australia)

Trip Verified | Chaos! Lack of care! Shambles! Ridiculous! Being over 3 hours early for our flight to Ireland with Aer Lingus would seem more than enough time for any flight anywhere in the world but not from CDG! No I suggest you turn up 5-6 hours before do you can sort yourself out as the French staff at this airport - 1) Don’t care 2) Are not trained 3) Are a contractor for immigration 4) No one seems to do any work 5) Not enough staff 6) They don’t believe in proper queue set up (ask the Germans or Japanese they know how to run busy airports) and just let people shove and push! 7) They only call certain flights as urgent ie Emirates or Qatar as no one else matters! 8) Did I say they don’t care?! They somehow believe they can run upcoming Olympics - good luck all going. CDG you are clearly running on shoe strings and sub contracting major components of Airport operations is your downfall. Take ownership and have some pride! We ended up having to buy new tickets to Ireland due to your incompetence! We and 30 others missed our flight to Ireland and you could care less. Our plane was there gate bridge still attached but 3 party contractors would not let us on. Said they would have to remove 30 plus peoples baggage which took over 30 minutes as letting us on would have been about 10 minutes. The flight itself left over 40 mins late! Your immigration queuing set up is major part of that to blame! Will not use CDG ever again and will tell all I know the same. Should be ashamed of your lack of service and care. Use Lyon or fly to some other European hub if you want to visit Paris.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"took forever to get off the plane"

(Australia)

Not Verified | CDG Airport is a mess. We arrived there late only to be herded onto a bus, no airline staff checking for mobility issues. Elderly passengers being helped down stairs to a bus by other passengers. It took forever to get off the plane. Who uses stairs and a bus to transport passengers in 2024? Once in, it is a mess to clear security. The staff are rude and do not respond, even when I spoke French. The carousels had 4 different flights worth of baggage which was madness.
Experience At AirportArrival Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"Hard to imagine queues to passport control"

(United Kingdom)

Trip Verified | Hard to imagine queues to passport control. 100's of people and only 3 officers. Unbelievable. And Information staff can't say one word in English.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"a large queue in security"

(United Kingdom)

Trip Verified | I was flying via Paris to my final destination but I missed my connection flight there due to a large queue in security and just two lines open despite many people being worried about time. Terminal 2E security person in charge was unhelpful and very rude, shouting at people and not speaking in English back. On top of everything there are scam taxi drivers in the doors of the airport offering taxi services and charging ridiculous prices for them. The airport should do something about this!
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

“Diabolical queue at security”

(United Kingdom)

Not Verified | Diabolical queue at security to 2G and only 2 open! Have spent 30 mins already and reckon about another 1.5 hours. In danger of missing the flight in spite of transfer allowing 2 hours. Give Paris a miss!
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"lasting and disastrous image of France"

(United States)

Trip Verified | Today, I got in line for passport control at Terminal 2E at 9:30am, and finally made it in the terminal at 11:35am. My line which included US passport holders led to automated gates (8 gates of which 4 were active), but so did another line, as well as the preferred line for families (I think?), and random travelers who were eventually led there too. In parallel, there were similar lines leading to live customs officers (anywhere between 4 and 6 came and when during the 2 hours). Well, after finally getting to the gates, it turned out that my “new” US passport’s plastic page couldn’t be read (which was thoroughly tested by myself and no less that 2 staff members). You would they might know that, US passports only being so new, and direct US passport holders to the officers, but no. So now an “information” staff member takes me (and 2 other Americans) cutting through various other lines, but doesn’t want to take us all the way to the officer booths because “that would annoy people waiting there”, so we get stranded about halfway there, with another half hour to wait. Meanwhile, I witnessed a young woman asking for help from one of the red jackets as she was going to miss her flight. He told her to go back in the line about 10 people and wait there. He never came back for her. Of course, all that time some seemingly random people were flowing through the family and other lines. Such a long lasting and disastrous image of France for foreigners. Please do something about it, meaning a complete overhaul of this completely over-engineered system that clearly does not work. There is a dire need for immediate and profound improvement.
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"immigration and security are a disgrace"

(United Kingdom)

Not Verified | Appalling lack of service moving between T2E and 2F yet again. Both immigration and security are a disgrace and there is no system or willingness to assist of your connection is already boarding. We are AF business class and sky priority but it makes no difference. We love flying AF but this is enough now. The stress levels are too high on the ground.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"awful passport control services"

(United States)

Trip Verified | There are awful passport control services. The passport control machines didn't work and the system gave out for 15 minutes. The staff that checked passports were not in a hurry. There were also only two cabins open for 8 lines, and the staff inside were talking among themselves, laughing, and leaving their post when there was a line of a dozen people standing. We were cut in front of several times and the staff did not help us when we told them our plane would close boarding in several minutes. Mind you we waited 40 minutes in line. Barely missed our flight.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no