Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 610 reviews
3/10
4 star Skytrax Rating
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1/10

"Not enough seats and bathrooms"

(Singapore)

Trip Verified | I thought this happens only in the cheap airlines terminals, but apparently even if passengers pay a high price for tickets they also have to go through a terrible conditions of this terminal. Totally wrong scale, overcrowded, not enough staff, not enough food place, bathrooms, bad signage. At the departures I was looking for the hall 4, I entered in front of hall 2, so I thought that following the circular shape I will eventually reach nr4. I was wrong. I went around and after longer walk through crowds and queues that went out of control, I reached hall 3, and then hall 2 again! I went to the outer circle, and I saw hall 4 sign, with an arrow pointing down. I also saw hall 5 and 6 pointing down. So I took an elevator to go downstairs, but downstairs there was only 5 and 6. So I went back up, and went around again, found hall 4. There were only 2 employees at the desks, it took forever because with any non-standard situation (like somebody having bigger bag) it took them so many calls, consultation with colleagues etc. than I was waiting there for about 40 min. The "futuristic walks" through the centre are cool but it’s difficult to overcome people as it’s too narrow, especially if you are rushing. The departure gate namely 66 is hidden behind a bar, so takes a while to find it. Not enough seats and bathrooms. Can’t see shops, or food , besides just one sandwich kiosk, walkways are too narrow, people camping on the floor. It’s like Ryanair or worse!
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"completely inconsiderate"

(United States)

Not Verified | My wife had wheelchair service requested. It was not provided at the gate in Paris, to take her to the gate to her final destination. Delta flight attendants told her to wait at the exit from the gate. An airport worker sent her to a "transfer" place, where two women checked her boarding pass, told me to wait and left. After two hours of waiting she decided to risk walking to her gate on her own. She is not supposed to walk long distances, it can aggravate her medical problem. It was very difficult, but she managed to get to the gate. Every single person she addressed during this ordeal was rude to her, and completely inconsiderate. At the gate to her final destination there was no place to sit, as the area was full of people, and there were no handicapped seats.
Experience At AirportTransit
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"A total shambles"

(United Kingdom)

Not Verified | No hot food at airport, if you have kids make sure you feed them. If you use vending machines to get crisps they get stuck and nobody was willing to help. A total shambles, avoid at all costs.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

Paris CDG Airport customer review

(Ireland)

Trip Verified | Love this airport. Huge, clean, staff very friendly. Clean toilets. Very good connection with Paris via RER B train which just near Terminal 2E from where we took our flight back to Dublin and you can take this RER B train just 3 minutes walk from Notre Dame de Paris. Tickets cost for adult only €10.30 and discount for kids. Taxi will cost you about €60 and wasn't option for me since I was with my daughter who suffers from travel sickness in cars and buses but never on train.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"Are these not getting repaired"

(United States)

Not Verified | None of the drinking water outlets at 2C terminal are working. Are these not getting repaired so that people are forced to buy water bottles? What a shame!
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
9/10

"airport seems to be very well maintained"

(Czech Republic)

Trip Verified | I arrived to Terminal 2E and had to catch a connecting flight from Terminal 2F. When I left the plane it was a bit tricky to find the right direction but within a few minutes I got it. The transfer took ~ 40 minutes. The airport seems to be very well maintained, it is clean, there is enough power outlets with USB charging options, enough shops and restaurants with slightly higher prices. Overall I liked being here as a passenger.
Experience At AirportTransit
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"the signs are misleading"

(Austria)

Not Verified | Charles de Gaulle Airport is ridiculous. The building itself (Terminal 2f) was modern and mostly clean. But the signs are misleading, almost everything was exclusively in French - I do get the aversion of the French of speaking English, however ridiculous it may be, but this is an international airport (it was the same with the Eurostar coming from London - once aboard the train, not a word of English). You also have to not only check in and print your boarding pass and baggage labels yourself, you also have to scan and drop off your luggage yourself, even though there are staff next to almost every counter. Is this really the future? The only way to avoid that is probably to fly exclusively in Business class, from now on. Also, during security check, one of the staff members basically threw my handbag out of a tray and they also opened my laptop bag, making my 2,000£ Macbook falling out into their dirty trays and subsequently to the floor. All I got was a foolish look. I have never seen such bad and rude airport procedures, and I’ve travelled far. This was the last time I will fly from CDG. France is in my opinion a completely overrated and overpriced country. Adieu.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Dirty and unclear signs"

(Belarus)

Trip Verified | Dirty and unclear signs! The lavatory is very less and you need to take a long time to walk to. No enough elevator and it's really slow and old. No fast pass for urgent case. The metro is broken and the seats are dirty at the airport!
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"1 hour from plane to parking"

(France)

Trip Verified | The departure was smooth with self check in Terminal E to BKK. Immigration queue was OK. The staff was polite. The time wasting is from travelers who don't know the drill, no liquid, laptop screened on a separate tray, belt removed, pockets empty etc. 90% of the wait is due to these travelers rather than the scan itself. It is true that food options are non existent afterwards. On the return from Bangkok seamless immigration process via Parafe, with the passport being scanned, and your image taken, than the gates open. All in all 1 hour from plane landing to parking (LT parking lot).
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Beyond disappointed"

(United States)

Not Verified | I am appalled by how I was treated by Paris CDG employees. As an American student living outside of Paris who perfectly comprehends the French language, I am in utter disbelief. After all 3 of my bags were forced to be searched (mind you I flew into London and Prague with the exact same bag prior with no items changed), the employee removed each liquid item from its plastic container it was previously in, and put it in another plastic container. He then told me in French it was “bien”. So I began to rearrange the bag, assuming this was allowed. I then was yelled at by another employee in French, and he proclaimed in French “all Americans think they can do whatever they want”, a nice touch considering I understood it all. So then the man proceeded to repack each liquid into the now dirty secondary plastic bag the airport provided. Would anyone like to explain to me why the liquids had to be removed from the plastic bags they were already in and put into another, more full, dirty plastic bag the airport provided? Not to mention the audacity of the employers to speak so rudely about me in front of my face in French while I understood every word? Beyond disappointed with my experience today.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no