Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 616 reviews
3/10
4 star Skytrax Rating
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4/10

"don't judge a nationality by a person's face"

(Germany)

Trip Verified | The airport has undergone huge renovation and there were many hoardings inside the terminals. It was good that they have ground staffs to inform us our gates and which way to go. One minus point that I experienced is that one staff told the passengers according to their nationalities which checkpoint should they go. Unfortunately she decided only by my face to go to "other passport holders" while I have EU passport. I thought she must be correct because she works there, so I followed her instruction only to see that EU passport can be checked automatically as it normally did. Then I returned again to her to say that I'm a citizen of an EU country. Please read carefully the passport you're checking, don't judge a nationality by a person's face. I'd like to see the airport again once all the renovation is done and I'm sure it will be much better than now.
Experience At AirportTransit
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"1.5 hours to cross immigration"

(Switzerland)

Not Verified | This airport experience was the worse I’ve had. We had to queue over 1.5 hours to cross immigration (luckily we had enough time between flights, and also our flight was delayed), as there was only one officer. I am sure today many people missed their flights due to this. An unacceptable experience. The crew working for the airport didn’t seem to care or do much to alleviate or communicate about the situation. Also, the croissant we bought afterwards wasn’t properly baked. A pretty bad day.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"no space to relax"

(France)

Not Verified | It is a disaster airport. What a shame for France. No seats available. Could not get smoking area. Not enough shops and restaurants. The queues are too long and we get tired with no space to relax.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"excellent shops, restaurants, airport lounge"

(United States)

Trip Verified | CDG, in my case, did far better than what seems to be its general reputation. My itinerary was GOT-CDG-DTW. The Hop! flight arrived at terminal 2G, and I had the imipression "we're going to need to take a bus to the terminal." Not so - walk down the stairs from aircraft and just a few steps to the terminal door. Then down long, drab concrete hallways (an infirm person might want a wheelchair service) to passport control to leave Schengen area. Passport control officer courteous, time waiting in line to clear this control < 2 minutes. Well-organized buses, good signage, to ride to terminal 2E, gates M. In that concourse, excellent shops, restaurants, airport lounge (SkyTeam). At gate for departure to DTW, I was randomly selected for extra screening. In sharp contrast to TSA, I was graciously offered a chair to sit on while taking off my shoes and putting them back on. This screening took 5 minutes. Aircraft needed de-icing, and that operation was efficient (< 10 minutes) - we arrived at DTW early.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"Security was also painfully slow"

(South Africa)

Not Verified | Only Depensar in Bali is worse than CDG. The staff are mostly rude and you have to exit security to change gates even when connecting flights. Security was also painfully slow considering there was only 1 person ahead of me. Toilets were disgusting and only one was cleaned in the 12 hours I was at terminal 2E. Also, I paid for Starbucks with USD, which meant change was given in Euros (understandable and fine with that) - however, the price was more than double the exchange rate! I don't know how they justified $14 for a small cappuccino and the staff were rude when I queried it.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid this airport whenever possible"

(United States)

Trip Verified | I don’t want to exaggerate and say this is the worst airport I’ve ever been to. Buenos Aires is probably worse (2+ hr immigration queue). Lagos isn’t great. But, essentially, avoid this airport whenever possible. Immigration queue is incredibly disorganized and takes forever. Terminal transfer is done by bus and requires multiple transfers, multiple stops (over 30 mins to get from Terminal 1 to 2E, gates K). Probably the most mind numbing is that areas within the same terminal are not connected behind security and require bus connection. For example to get from Terminal 2E, gates K, to Terminal 2E, gates, you need to exit security, take a bus to gates L, re-clear security, take another bus, and then you’re back at 2E, gates K. Talk about insane! Oh and they seem to have removed the departure screens (see screenshot). Like I said- if you can transfer at Amsterdam, Frankfurt, or even (gasp) Heathrow, please do yourself a favor and choose that airport over CDG!
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"always a pain to be had"

(France)

Trip Verified | This is always a pain to be had at CDG. I always feel this aiport so cold and unfriendly. So big and when you have delay so uncomfortable. It is hard to find a plug when you are low on battery and toilets are dirty. Nevertheless it is quite easy to find airline's counters. Biggest Airport in France and the many international flights for French are here for departures.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

" horrible customer service"

(United States)

Not Verified | The staff was very rude to me. I am an Elderly Handicap person who has a heart defect and a deteriorating bone condition. The staff forgot me and two other elderly handicap passengers who were flying internationally to Houston. They caused an extra 10 hour delay. Your staff made me get up and walk. I was out of breath, my heart was racing, and i couldn’t keep up and the lady that was responsible for escorting us didn’t even care. The worst part is they didn’t provide any kind of food or water for us while we waited for the next flight. It was your staff fault that the three of us missed our flight. How in the world do you forget about three handicap passengers? Absolutely horrible customer service. Never seen anything like it.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Hours spent queueing for customs"

(United Kingdom)

Trip Verified | One of the most unorganised airports I’ve ever encountered. Hours spent queueing for customs, security and train tickets. Add in defending your spot in the queue because they have no queueing system, just lining up down the arrivals hall. Total chaos. And treated like cattle by staff. Won’t be flying to Paris again anytime soon!
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"tried to explain the rules"

(Indonesia)

Trip Verified | My bags were checked by security lady who doesn’t understand english with a rude way. I was travelling with baby and she has already knew it but throw my breastfeeding milk (only 1 bottle). First she wants throw with the bottle to but i asked to throw only the milk. She told to throw outside which means i have to get long queue again. I looked the garbage bin was beside her and she didnt allowed me to throw there. I tried to explain the rules that i can bring it to the plane and she doesn’t understand at all.
Experience At AirportDeparture Only
Date VisitNovember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no