Palma de Majorca Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 90 reviews
4/10
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2/10

Palma de Majorca Airport customer review

(United Kingdom)

We had a dreadful experience departing from Palma airport on 16th July 2012. Despite there being 18 Ryanair baggage drop desks only 4 were open. The queues were 40-50 deep at each desk with very slow staff and they were being ridiculously picky when weighing bags (.5 of a kilo over) which was slowing things down even more. It took 50 minutes to check in 1 bag! Never again will we pay for hold luggage. It would be less stressful and cheaper to spend £50 on clothes when we arrive. We also had to show our passports 4 times to different staff. At the gate there was total chaos as 3 gates were next to each other but nobody to direct passengers to the correct doors so 1 queue had all three flights mixed up and everyone was panicking that they were in the wrong queue. The staff were rude and unfriendly. It seemed like that the airport was totally under-staffed. It would be wise to allow at least 2.5 hours to get through at peak times Ie all summer. The terminal is very large and a long way from departures to some gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
8/10

Palma de Majorca Airport customer review

(United Kingdom)

I've used Palma quite a few times and it's pretty good. Shops are expensive but I suppose that's not their fault. I liked security because it was so quick for such a busy airport. But I was confused when my flight to Edinburgh was boarding next to another flight to Edinburgh as we ended up queuing for the wrong flight. Gate agents were quite frosty. I also applaud air traffic control there as planes arrive and depart much faster than in Edinburgh.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Palma de Majorca Airport customer review

(United Kingdom)

Just returned to Manchester from a wonderful 10 night holiday in Majorca. Whilst we complained to the Thomas Cook rep when we finally arrived in Cala'Dor just how bad the check-in process had been at Manchester Terminal 1 she commented that we should expect much of the same for the return check in at Palma International Airport for the journey home. She couldn't have been more wrong !! It took us a full 2 hours to check in at Manchester but only 14 minutes at Palma - no scowls miserable faces or rudeness.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Palma de Majorca Airport customer review

(United Kingdom)

PMI in January is very different from how it is during high season. Vast areas are deserted and many of the outlets are closed. That all made for comparatively painless transits on a long weekend break. We still had long walks as easyJet flights were assigned to the far most end of area C but there were no queues at all for security. The only hold-up was at passport control on arrival: the control booth was beside our arrival gate and although there were two officers on duty they had to share one passport reader between them so it took 20 minutes or so for the passengers on our flight to be processed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Palma de Majorca Airport customer review

(Russian Federation)

Pretty good airport. A little bit crowded and maybe too big for an island but very easy to navigate. Lots of useful information for passengers wonderful selection of shops/cafeteria. The air conditioning system doesn't always work well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Palma de Majorca Airport customer review

(United Kingdom)

Found the airport fairly easy to navigate. We hired a car that was picked up and left back at the airport and was done with ease. Signage was generally good and helpful and the range of shops was pretty good with a fair mix in the price range. Only hiccup was on arrival when the sign showed our baggage was to arrive on carousel 3 and it wasn't until a passenger from another flight came down to inform us that our luggage was in fact coming out on 7. No staff noticed or addressed the issue. 20 mins later when our assisted travel companions arrived the helpers brought them to carrousel 3 as even after that time no staff had noticed the error. Apart from this and the lack of a few air conditioners about the terminal not a bad airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Palma de Majorca Airport customer review

(United Kingdom)

My wife and I recently returned from a holiday in Majorca and of course had to use Palma de Majorca airport . Our experience in doing so left us feeling ripped off. We were on a Thomas Cook package so the queues to check-in were long and slow moving. When after about 45 mins we got to the check-in desk we were informed by the girl that our luggage was one kilo overweight. Other observations. We bought a sandwich-two rounds of wet bread described as cheese and chicken and filled as we discovered later with some kind of revolting paste. We threw it in the bin at Manchester airport. The cost of this gem? 5.56 euros!! The toilets we used in Palma airport were filthy. Our experience has convinced us that we never want to use Palma airport again. This is a pity since Majorca is such a lovely island.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Palma de Majorca Airport customer review

(France)

Clean and pleasant airport - at least during low season. Bus line 1 connects the airport to downtown Palma every 15 mins - reliable service at EUR2.00 one-way travel time to central "Plaza Espanya" around 20 mins. Upon departure check-in was hassle-free - however had to go to the counter as Air Europa does not offer self-service check-in. Short queue at security but very surly staff. Boarding areas provide ample seating and spotlessly clean lavatories. On the downside it is a very long walk from the main building to the boarding piers. Prices for food and drinks are a total rip-off: EUR3.30 for a 50cl Fanta bottle!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Palma de Majorca Airport customer review

It's ironic that my last posting on PMI should have referred to wheelchair passengers because on this latest transit my wife had temporarily joined their ranks. The PMI pages on the AENA website were a useful guide to what type of assistance we could expect but when we actually landed at Palma my wife needed to stretch her legs after 2 hours of sitting and so we walked slowly from the gate instead of waiting for one of the 7 wheelchairs which would have been needed for our particular flight. For our return journey we did use the PRM facilities which didn't work quite as smoothly as those at LPL. None of the special call points around the airport seemed to be operative so we had to report to the information desk in the centre of the check-in area for assistance to be summoned. We then had a wait of perhaps 15 minutes before assistance arrived a form was filled in (with copy attached to the wheelchair) and we were then taken to the special security area for PRM passengers. There appeared to be a relay system after security but we were allowed to make our own way to the gate rather than wait for the next available "pusher". And yes we did have the gate number long before it appeared on the screens for everyone else. A delay to our flight resulted in a Belfast flight being allocated to our gate and more wheelchair handlers arrived ready to assist PRM passengers onto that flight so we quickly had to explain that we weren't going to Belfast! One of the handlers was good enough to ring through to ask for the new gate for the LPL flight and even to wheel my wife to it. When eventually our flight was called PRM passengers were the first to board with more handlers to wheel them along the airbridge to the door of the plane. Unfortunately my wife's "pusher" talked loudly on his mobile phone most of the time leaving only one hand free to steer the chair and failing to avoid the bumps! The only time when he came off his mobile phone was when he saw an associate some 20 yards away down the airbridge and had a shouted conversation with him. My wife was glad to board the plane! So though PMI has a clearly defined system for PRM passengers its operation was not as smooth or efficient as we had hoped though no one was actually unhelpful. We didn't see any of the motorised buggies which used to transport PRM passengers so efficiently in the past but perhaps they are reserved for passengers being taken to the more distant gates as on this occasion we flew into and out of area A. As for PMI itself it was less busy than we've seen it on some occasions and there were few queues....but then we bypassed the main security area.
no
4/10

Palma de Majorca Airport customer review

I know my name already appears several times for comments on PMI but a January transit provided a completely different experience from any of our previous visits. It was pretty quiet when we arrived on a Saturday morning after a long taxi round to area D though there was a queue at passport control as 2 flights ex-UK arrived almost simultaneously. Departing on a Tuesday morning though was positively eerie: the place was almost deserted and at security there were just 4 staff and 2 of us! I've never seen an airport so quiet. Yet even with only 3 flights departing during our 2 hours there we still had to wait a while before our gate number appeared on the screens. I can't understand the reluctance of airports to announce the designated gate well in advance because the staff who take wheelchair passengers to their departure points always seem to know which gate long before the number is displayed on the screens. Despite checking in online I even had to go to an easyJet desk (also deserted apart from the staff) simply to find out which area (D again) to head for after security. Is it to keep passengers on their toes that information is only released bit by bit?
no