Palma de Majorca Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 89 reviews
4/10
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3/10

Palma de Majorca Airport customer review

(United Kingdom)

Passed through the airport in May so out of the main holiday season but it still took 1 hour 50 minutes to leave on the coach. On departure the queues were reasonable but my main concern is the cleanliness. The used nappy bin in one of the ladies toilets was overflowing onto the floor and in this one and 2 more toilets we used there was no soap in the hand dispensers although someone had signed the forms to say they had been inspected every 30 mins!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Palma de Majorca Airport customer review

(United Kingdom)

What a great experience. We had a problem with our hire car which a very helpful Information Desk agent helped with. Easyjet check-in took about 5 minutes security was 10 minutes. The place was spotlessly clean toilets everywhere we're also immaculate. And don't go thinking that it was a half-empty plane the flight was full. Was very impressed so well done Palma.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Palma de Majorca Airport customer review

(United Kingdom)

12th September and 5th September. Total shambles - 1.5 hours waiting for luggage same for hire car long waits for check-in and security. Management of this place clearly do not care about customer service and tourists are herded and treated more like animals. They do not deserve this level of custom and clearly take it for granted.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Palma de Majorca Airport customer review

(United Kingdom)

Terrible experience. On arrival at Majorca's airport (around 1am) from Gatwick the entire plane's luggage was nowhere to be seen for an hour and a half. When the bags did start coming round it still was very slow. During this time another flight arrived (from outside the UK) and miraculously they all had their luggage within 20 minutes. On our return we were checking in with a member of staff who was clearly incompetent. We were waiting for over an hour to do this and we were halfway down the queue who knows how long the people at the back took. At one point this member of staff threatened to walk off picking up her handbag and gesturing. Why this happened no one could understand. Upon getting onto the plane (straight from check-in due to the massive delays) there was no air- conditioning for half an hour. It became very hot and everyone had sweat dripping down their foreheads we complained to the cabin crew who promptly informed us this was due to Palma airport's engineering department since the ground power unit (or something like that) was out of action. Genuinely my continued disappointment with this airport in several key areas may well keep me from going to what is otherwise a fantastic holiday destination.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
2/10

Palma de Majorca Airport customer review

(United Kingdom)

The airport seems to operate a free for all check in system for Thomson flights long queues and being herded around by Thomson reps who had no crowd control skills waited ages in a queue only for the ticket issuing machine on our check in to fail three persons in front of us. Had already waited 45 minutes in line - Got hold of Thomson rep. and suggested as the next check in hand a smallish queue and two check in desks that she moved our queue over. She would not allow that. We were then sent over to the other side of the check in hall and made to join the end of a queue so people on later flights were checked in before us I got very cross and had a few harsh words with the Thomsons rep who would not allow us to go in front. We were the last to be checked in and therefore my husband and I could not sit together. This process had taken one hour and 20 minutes rushed upstairs to the queue for the security got through that joined to queue for passport check eventually got to the gate - no time to get a drink and no time to visit the toilet plane was boarding. There is a need to go back to designated check in desks for each flight. One check in might work for budget airlines who have no allocated seating and self printed boarding passes but not for the likes of Thomson.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Palma de Majorca Airport customer review

(United Kingdom)

Arrived at PMI on 18 September just after 9am. We were quickly off the plane and into busses to get to the terminal. The queue for passports to be checked took around half an hour in sweltering heat. The time was not all the fault of the narrow corridor and small number of desks but wa snot helped by passengers from several arriving flights being disorganised not having passports ready etc. Baggage waiting in the hall. Returned on 25th for an evening flight home. Long queue again not helped by disorganised passengers soon sorted by staff opening more desks. Two minute queue for security My fair rating in the queuing box is to balance very poor arriving and excellent departing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Palma de Majorca Airport customer review

(United Kingdom)

Have used the airport before but this time it as an absolute sham! Despite their being lots of check in desks available the baggage receptionists were slow and being picky over the weights took an age to get to the front of the queue when we did the whole thing crashed and the assistant just kept shrugging. Her English was bad and she redirected our queue to the other side of the hall whereupon we became the back the queue. Due to their incompetence we were the last ones to be checked on the flight she told us to run to get through I was in such a state I ended up seeing the top EMA flight incorrectly and ran to the wrong gate which was at the very end only to be told you have 40 mins left what's the rush! They are totally incompetent airport staff!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Palma de Majorca Airport customer review

(United Kingdom)

Like all the recent reviews we were today horrified at the queues and the heat at passport control. We had a nice holiday but we won't be going back to Majorca again solely because of the fact that 2 or even 4 passport control officers are incapable of checking the thousands of passports on a busy day. And then not to have an air conditioned airport! There are a great many other nice places to go in the world without having to undergo what we went through today.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
2/10

Palma de Majorca Airport customer review

(United Kingdom)

Today Sunday 29th July Palma airport was a joke. We arrived in plenty of time and checked the boards for the check in desks. Having queued for a long time we were told by check in operator that we were at the wrong desk and had to queue for a further length of time at the correct check in desk as did many passengers behind us as the board was wrong! We got through security and proceeded to the gate to be met by massive queues of people at passport control en route. There were thousands of passengers queuing and some even missed their flights as we waited 50 minutes to pass through passport control what a nightmare! To make matters worse the air con was not working and the heat was horrendous. We arrived at the gate with very little time to spare before our flight was called. We proceeded to the desk but the woman who had been there disappeared and we were kept waiting for a further length of time before she eventually reappeared and we were able to board our flight. It has put me off visiting Majorca which is a great pity - Palma is a huge airport and therefore very busy so some drastic changes need to be made to prevent all this chaos!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Palma de Majorca Airport customer review

(United Kingdom)

We had a dreadful experience departing from Palma airport on 16th July 2012. Despite there being 18 Ryanair baggage drop desks only 4 were open. The queues were 40-50 deep at each desk with very slow staff and they were being ridiculously picky when weighing bags (.5 of a kilo over) which was slowing things down even more. It took 50 minutes to check in 1 bag! Never again will we pay for hold luggage. It would be less stressful and cheaper to spend £50 on clothes when we arrive. We also had to show our passports 4 times to different staff. At the gate there was total chaos as 3 gates were next to each other but nobody to direct passengers to the correct doors so 1 queue had all three flights mixed up and everyone was panicking that they were in the wrong queue. The staff were rude and unfriendly. It seemed like that the airport was totally under-staffed. It would be wise to allow at least 2.5 hours to get through at peak times Ie all summer. The terminal is very large and a long way from departures to some gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no