Palma de Majorca Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 105 reviews
4/10
No Skytrax Rating
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7/10

Palma de Majorca Airport customer review

(United Kingdom)

Arrived at PMI on 18 September just after 9am. We were quickly off the plane and into busses to get to the terminal. The queue for passports to be checked took around half an hour in sweltering heat. The time was not all the fault of the narrow corridor and small number of desks but wa snot helped by passengers from several arriving flights being disorganised not having passports ready etc. Baggage waiting in the hall. Returned on 25th for an evening flight home. Long queue again not helped by disorganised passengers soon sorted by staff opening more desks. Two minute queue for security My fair rating in the queuing box is to balance very poor arriving and excellent departing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Palma de Majorca Airport customer review

(United Kingdom)

The airport seems to operate a free for all check in system for Thomson flights long queues and being herded around by Thomson reps who had no crowd control skills waited ages in a queue only for the ticket issuing machine on our check in to fail three persons in front of us. Had already waited 45 minutes in line - Got hold of Thomson rep. and suggested as the next check in hand a smallish queue and two check in desks that she moved our queue over. She would not allow that. We were then sent over to the other side of the check in hall and made to join the end of a queue so people on later flights were checked in before us I got very cross and had a few harsh words with the Thomsons rep who would not allow us to go in front. We were the last to be checked in and therefore my husband and I could not sit together. This process had taken one hour and 20 minutes rushed upstairs to the queue for the security got through that joined to queue for passport check eventually got to the gate - no time to get a drink and no time to visit the toilet plane was boarding. There is a need to go back to designated check in desks for each flight. One check in might work for budget airlines who have no allocated seating and self printed boarding passes but not for the likes of Thomson.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Palma de Majorca Airport customer review

(United Kingdom)

Have used the airport before but this time it as an absolute sham! Despite their being lots of check in desks available the baggage receptionists were slow and being picky over the weights took an age to get to the front of the queue when we did the whole thing crashed and the assistant just kept shrugging. Her English was bad and she redirected our queue to the other side of the hall whereupon we became the back the queue. Due to their incompetence we were the last ones to be checked on the flight she told us to run to get through I was in such a state I ended up seeing the top EMA flight incorrectly and ran to the wrong gate which was at the very end only to be told you have 40 mins left what's the rush! They are totally incompetent airport staff!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Palma de Majorca Airport customer review

(United Kingdom)

Like all the recent reviews we were today horrified at the queues and the heat at passport control. We had a nice holiday but we won't be going back to Majorca again solely because of the fact that 2 or even 4 passport control officers are incapable of checking the thousands of passports on a busy day. And then not to have an air conditioned airport! There are a great many other nice places to go in the world without having to undergo what we went through today.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
2/10

Palma de Majorca Airport customer review

(United Kingdom)

Today Sunday 29th July Palma airport was a joke. We arrived in plenty of time and checked the boards for the check in desks. Having queued for a long time we were told by check in operator that we were at the wrong desk and had to queue for a further length of time at the correct check in desk as did many passengers behind us as the board was wrong! We got through security and proceeded to the gate to be met by massive queues of people at passport control en route. There were thousands of passengers queuing and some even missed their flights as we waited 50 minutes to pass through passport control what a nightmare! To make matters worse the air con was not working and the heat was horrendous. We arrived at the gate with very little time to spare before our flight was called. We proceeded to the desk but the woman who had been there disappeared and we were kept waiting for a further length of time before she eventually reappeared and we were able to board our flight. It has put me off visiting Majorca which is a great pity - Palma is a huge airport and therefore very busy so some drastic changes need to be made to prevent all this chaos!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Palma de Majorca Airport customer review

(United Kingdom)

We had a dreadful experience departing from Palma airport on 16th July 2012. Despite there being 18 Ryanair baggage drop desks only 4 were open. The queues were 40-50 deep at each desk with very slow staff and they were being ridiculously picky when weighing bags (.5 of a kilo over) which was slowing things down even more. It took 50 minutes to check in 1 bag! Never again will we pay for hold luggage. It would be less stressful and cheaper to spend £50 on clothes when we arrive. We also had to show our passports 4 times to different staff. At the gate there was total chaos as 3 gates were next to each other but nobody to direct passengers to the correct doors so 1 queue had all three flights mixed up and everyone was panicking that they were in the wrong queue. The staff were rude and unfriendly. It seemed like that the airport was totally under-staffed. It would be wise to allow at least 2.5 hours to get through at peak times Ie all summer. The terminal is very large and a long way from departures to some gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
8/10

Palma de Majorca Airport customer review

(United Kingdom)

I've used Palma quite a few times and it's pretty good. Shops are expensive but I suppose that's not their fault. I liked security because it was so quick for such a busy airport. But I was confused when my flight to Edinburgh was boarding next to another flight to Edinburgh as we ended up queuing for the wrong flight. Gate agents were quite frosty. I also applaud air traffic control there as planes arrive and depart much faster than in Edinburgh.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Palma de Majorca Airport customer review

(United Kingdom)

Just returned to Manchester from a wonderful 10 night holiday in Majorca. Whilst we complained to the Thomas Cook rep when we finally arrived in Cala'Dor just how bad the check-in process had been at Manchester Terminal 1 she commented that we should expect much of the same for the return check in at Palma International Airport for the journey home. She couldn't have been more wrong !! It took us a full 2 hours to check in at Manchester but only 14 minutes at Palma - no scowls miserable faces or rudeness.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Palma de Majorca Airport customer review

(United Kingdom)

PMI in January is very different from how it is during high season. Vast areas are deserted and many of the outlets are closed. That all made for comparatively painless transits on a long weekend break. We still had long walks as easyJet flights were assigned to the far most end of area C but there were no queues at all for security. The only hold-up was at passport control on arrival: the control booth was beside our arrival gate and although there were two officers on duty they had to share one passport reader between them so it took 20 minutes or so for the passengers on our flight to be processed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Palma de Majorca Airport customer review

(Russian Federation)

Pretty good airport. A little bit crowded and maybe too big for an island but very easy to navigate. Lots of useful information for passengers wonderful selection of shops/cafeteria. The air conditioning system doesn't always work well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes