Palma de Majorca Airport

✅ Trip Verified | I had occurred an injury (ankle) the night before my flight so I didn't have time to book special assistance. On arrival to the airport I enquired what to do but from start to finish the staff dealt with me with care and were friendly and professional. I have never had to do this before and I was amazed by the service (especially as I did not book). Thank You very much.

✅ Trip Verified | Over an hour to wait for cases. Nobody around to help and TUI staff (who we had booked with) didn't want to know. Terrible. And rude start to our holiday.

Not Verified | Well done Palma Airport on a great experience for travel with passengers needing additional assistance. The staff were super friendly and so helpful with our young family. They kept us together as a family, which is not true for all airports. This made the whole experience a lot less stressful and more like part of the holiday. Very impressed.

✅ Trip Verified | Terrible airport. Hundreds of people waiting and only two passport officials stamping passports. This seems to happen every time we land they really need to sort themselves out and get a proper amount of staff to handle plane loads of people arriving. No water fountains to be found anywhere and general lack of care for passengers

Not Verified | It seems to me that some of the critics on here condemn the whole of Palma Airport because of a single factor, such as a less than helpful employee or a lack of baggage trolleys. In 40 years of flying I have experienced far worse airports. My wife and I regularly travel through Palma Airport and have had no serious problems at all. We do travel with hand luggage only, so we avoid the check in queues, but we have rarely needed to queue for long at security and we have always found plenty of seats in the gate areas. It now seems that liquids no longer need to be displayed separately at security which makes things slightly easier than in the UK. We know that we can expect to walk long distances, but as I've said in the past that is not a major problem when you are going to sit for two hours plus on a flight. Normally we know our way around very well, but we did nearly get lost on our way from the landing gate to the airport exit this month because the few winter flights from the UK use area C rather than the more familiar Area A. Even then, that was partly our own fault as we failed to look at the signs above our head. I acknowledge that we don't see the airport in high season, but it can still be fairly busy in the spring and early autumn when we normally visit. For us, passage through the airport does not detract from a trip to Mallorca in any way.

Not Verified | Special assistance through the airport was a disaster today. Had a long wait for assistance then at security the assistant went to snatch both sticks from me before offering a wooden stick then snatched passport and boarding passes off me leaving me in tears by then my husband took control and help me himself by pushing me through the airport himself

✅ Trip Verified | Travelled through with two hidden disability children. The staff were all brilliant and knowledgeable of the difficulties we may experience. We were identified in queues and helped through the busyness. Very kind and considerate.

Not Verified | We have never before experienced such a rude and intolerable woman at the digital passport gate - going to gate A. The woman literally man handled me and spoke to me like dirt whilst looking at me with the most foul disgusting look. Honestly lost for words at her attitude towards me and my daughter, and it wasn’t even busy. She actually physically pushed me through the barrier. The man in the passport desk witnessed her behaviour and just raised his eyebrows as if to say he sees her doing this all the time. She shouldn’t be allowed to deal with people.

✅ Trip Verified | The check in and security were quick and painless compared to many airports. However our flight is delayed by two hours and whilst there are shops and restaurants, there isn’t a single seat and we can’t go to gates as we won’t know for another hour so we (and many others) are sat on the floor in the holding areas, this part really needs updating.

Not Verified | Nice airport, could do with updating though, quite dark and not very welcoming. The reason I’m writing this review is that you cannot purchase ladies sanitary products anywhere in this airport! I found this to be completely unacceptable. You should be able to at least purchase them in the ladies toilets. Please can this be investigated.