✅ Verified Review
| I expected better from what is supposed to be a well-run country. We are a family of 4. My elderly parents and I British and my wife Indonesian. We flew Gatwick - Tromso, transiting through Oslo. On arrival at Oslo passport control, I was surprised that for a big airport there were only 4 passport counters. 1 for European & Norway, 1 automated and 2 for non-European passports, the queues were long and chaotic. I sent my parents through the European counter while I joined the international line with my Indonesian wife. Norwegian Air Shuttle had allowed us just over an hour to transit. The European line moved relatively quickly but ours was very slow. Then it stopped moving altogether. Meanwhile the European counter had few people in line and the officer at the counter in charge of automated clearances often had nothing to do. The passport assistance staff in yellow shirts were advising people, time to my Tromso flight was running out I became concerned about the time so called one of them for help. The first one heard my concern but just walked away, 10 minutes later it was already boarding time so I called another who said I just had to wait. Another 10 minutes and I pleaded for help as I knew my parents would be worried and would not want to join the Tromso flight without us. This person allowed us into the European line but it was another 10 minutes before we reached the front. When we finally cleared Oslo Immigration 20 minutes after the boarding time for our next flight, the departure information showed the gate for that flight was closing. I told my wife to hurry, she has arthritis and it turned out the Domestic Terminal A was some way off, no moving walkways or anything we could use to hurry. I raced ahead of my struggling wife to try and stop the flight departing. When I did get there 5 minutes after the departure time the gate was closed but the aircraft still connected to the bridge. I shouted at an official to stop the plane, he waved at the pilot who got someone off to come and let us on. My wife caught up but she was in pain! We were on the flight with my parents but were very stressed, they had tried to hold up the flight for us and though they would have to fly without us! I would have expected a better passport control from a country like Norway. My elderly parents and wife should not have had to go though that.