Oslo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 135 reviews
4/10
No Skytrax Rating
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1/10

"extremely inefficient, below standard set up"

(Australia)

Unverified | The worst airport by far that I've encountered. Our SAS flight was 20 minutes delayed and we had a 30 min connection for our SAS flight to Heathrow. We were told that we had to line up in the atrocious queue of 200+ people for passport control. The information staff were nice enough but did not do anything to help with our query. We were told that we could only be helped by SAS service counter which was after the passport control. Our luggage is on the flight to Heathrow as I speak, we are still standing in this queue and it has been over 30 minutes. I will never travel via Oslo airport again and would not recommend to anyone else unless they wish to miss their flight and be stuck in queues for an extended period of time. Considering a lot of customers transfer flights, Oslo has an extremely inefficient, below standard set up and no information or announcements regarding transferring of flights. I have been to crowded airports before and had to wait in long queues but this is without a doubt the worst experience ever. Extremely disappointed, angry and unsafisfied and will never be travelling through here again.
Experience At AirportTransit
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"clean, well equipped and nice"

(United States)

Verified Review | Slowest check in I have ever had to unfortunately experience in my life. The staff are really sweet, polite, and try hard to get everything moving (those in yellow jackets). However, there seems to be no system for the check in process. They keep having to redirect the line for window to window. How hard is it for check in? Only one booth was fast the rest was a disaster. Besides my rant, the airport is indeed clean, well equipped and nice. Food selection was diverse and shopping area was also very well designed.
Experience At AirportArrival Only
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"A completely disorganised airport"

(United Kingdom)

Verified Review | A completely disorganised airport. Told on the plane to collect luggage, then not to. Told at the airport to collect luggage then not to. Diverted endlessly, no assistance, clueless staff, nearly missed onward coonection result no luggage in Tromso!
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"excessive, chaotic delay at passport controlE

(United Kingdom)

Excessive, chaotic delay at passport control in departure area of Oslo Airport. No information, stressful and uncomfortable. Families with children were finding it particularly difficult. Unclear what cause of this excessive delay was. Necessitated flight leaving an hour late. Very unsatisfactory for a major international airport. Obviously poor management and insufficient staff.
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
9/10

"definitely the most efficient"

(Norway)

Verified Review | Excellent new security checkpoints / conveyors in Terminal A. Someone clever designed those. Usually less than 5 minutes waiting at security. Sufficient number of bag drops. All in all (after reopening) one of my favorite airports and definitely the most efficient in check-in/security in Europe!
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"a great leap of improvements"

(Norway)

Verified Review | The new concourse at Oslo Gardermoen airport is a real delight to travel through. What's more, SAS ground staff are very professional. A bit overboard with too many 'duty-free' shops (the usual stuff). Other than that, a great leap of improvements indeed.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"there was no queue"

(United Kingdom)

After reading previous reviews about the potentially long queues for international departures passport control, we decided reluctantly to forgo a visit to the OSL Lounge in order to go straight through to the gate area. However, there was no queue and we ended up in a very quiet international gate area with about an hour to wait until our flight. Even though there was a Doha and a Pakistan Air flight, as well as a couple of UK flights all due to depart within 10 minutes of each other, we did not see any huge queues at the two passport booths. It was a little frustrating not knowing how long to plan for the process. Shame there is no lounge after the passport control booths.
Experience At AirportDeparture Only
Date VisitMarch 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
8/10

"a vast improvement"

(Netherlands)

Verified Review | The new Oslo airport opens officially in April 2017 but is already operational. It is a vast improvement, there is much more space in the departure lounge with plenty of elbowroom, more seating plenty of clean toilets etc. The tax free shop is much bigger with a better selection. There are several other typical airport shops. However, still no announcements of gate changes so passengers have to keep their eye on the monitors. It would be helpful if the gate changes were to be put on the screen at the first gate where early passengers might still be waiting. Security went quite fast.
Experience At AirportArrival and Departure
Date VisitMarch 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
yes
6/10

"people are just standing around"

(United States)

The architects failed at a key functional requirement - seating at the gates. There are about 28 seats at each gate, there is a massive open corridor (approximately 30' wide), so people are just standing around turning in circles trying to figure out what they are going to do without a seat for an hour or more. Also there are no USB charging stations so no "universal" charging stations - you have to have your large bulky converter on you in order to charge if your not a local. I think they are going to regret their choice in floor finishes - they alrwady look dated and dirty in many areas - the light wood and the dark black tile.
Experience At AirportArrival and Departure
Date VisitFebruary 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
1/10

"passport control for departure is a nightmare"

(United Kingdom)

Passport control for departure is a nightmare. Catching this plane could be a near thing and I joined the queue one hour before my flights departure time. Just made it and could not see what the cursury glance at my passports was worth that stupidly long line for! And why not put on extra staff if that passport glance is so vital. There is almost nothing worse when travelling then long queues where both those people in the queue and those supposedly marshalling it have no idea what is happening and react panickingly to rumours. Will avoid using this airport in future. Has spoilt my whole view of Norway.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no