New York JFK Airport

✅ Trip Verified | Airport staff waiting at the line for Global Entry - woman working 1pm on 12/3/2024 needs to be trained. There were no back ups in the queue and when my Face ID didn’t work she proceeded to yell at me saying I didn’t have it (when I know full well that I do and have used it 7 + times in the past 2 years). She proceeded to scream over and over that I didn’t have it and the border patrol gentleman was nice enough to signal to me that there was a line I could go to to see what the issue was with it not picking up my Face ID. Technology is not prone from error and this woman was not trained and unnecessarily rude and assumptive for no reason. There was no one even waiting on me with 5-6 machines wide open. Please train your staff.

✅ Trip Verified | Terrible! The ESTA line is not moving, there are 1-2 customs officers here in total, who are as slow as a snail. Some are taken out of line, so the others do not progress. 2 meters in an hour. Ridiculous and requires serious remedial action. Air is not moving.

Not Verified | You need to train TSA agents at this location on true American hospitality and common human decency. TSA staff was extremely rude. They yelled at travelers, waived at them to move through lines with insulting hand gestures that showed impatience, abrasiveness, and disrespect. One agent dropped the buckets on the floor in front of everyone to show them she was unhappy about how the buckets were supposed to be lined up. The TSA agent verifying passports at the entrance was rude taking pictures answering questions with sarcastic and condescending comments to travelers who asked for clarification. It is not like there was a huge line or there were lot of travelers. Most of the end rows were empty. So the excuse that this is a busty airport and that TSA agents have to deal with lot of travelers will not fly in this case. I have gone through this airport many times in the past and I think the service at the international level is getting worse. Yes most travelers are immigrants and their level of English language knowledge could be limited but that is an excuse to bark at people and treat them like dirt. Not in America anyway.

Not Verified | JFK is the worst airport ever. The staff is unfriendly and the waiting times are unbearable. How can such a big airport have such garbage service and border control. It’s ridiculous. Think twice before flying JFK.

✅ Trip Verified | After a disappointing immigration experience, on departure to UK, the security queue was long but did move reasonably, however the security scanning was a complete shambles. We got through but what a fiasco.

Not Verified | Spent 1.5 hrs in line waiting for immigration, 5 officers to process 100's of passengers. Immigration officer was so miserable. Terrible experience.

Not Verified | Extremely rude TSA agent at Arrivals, Terminal 7 Mobile Passport Control Line on October 20, 2023. This guy must have felt he was on some power trip and made a point to be as rude and condescending as possible because I didn't hear his question. It didn't matter that he was talking very low, the area was busy with arriving passengers. I have never encountered anyone this unprofessional at JFK (and the bar is already low there). He even had a nerve to suggest I was talking over him. What a poor representation of TSA for arriving US Citizens.

✅ Trip Verified | Horrible experience. I landed on a flight from London, heading to a connecting flight to Minneapolis. We cleared customs but signs for connecting flights departures were not apparent/user friendly. Staff guided us to an area that eventually mixed with an area where new arrivals could merge. This meant that we had to go through security/x-ray screening all over again. If they had guided through an area of the airport that was still contained within the airport we would not have had to repeat screening, as we had already been screened at our last airport. The line for screening moved extremely slowly, perhaps due to being understaffed? Several of us were concerned about missing connecting flights, I almost missed mine despite having a 2 hour layover. I had to race to the gate and made it just in time to be one of the last people on the flight. I didn't even have enough time to grab a cup of coffee or use the bathroom. Very bad experience.

Not Verified | TSA rude and careless, barking orders and unhelpful. My items were dumped and scattered in various trays and people honestly don’t care. I will avoid this airport in future. With your reviews awful, you really need to have some care training. I am a senior citizen and treated very inequitably.

✅ Trip Verified | This airport goes from disgraceful to utterly disgusting. Not only is the staffing for immigration clearance so poor - this is the second time in 2 months I’ve waited over 2 hours but the staff did not stop the cheats from going round via US Citizen queue then walking across and cutting the line. Complaints fell on uninterested staff who shrugged their shoulders. I will try avoid this airport as much as possible. What a horrible advert for a country when’s its main airport is such a shambles.