New York JFK Airport

✅ Trip Verified | One of the worst airports I’ve been to. I’m at terminal 8 waiting for an international flight .. no services, very limited food choice and personnel at the shop (La Villa and duty free) extremely unpolite. The security controls are so slow and so disorganized that you can’t tell you are in New York!

Not Verified | Just had this experience with tsa, a 20 something kid with braids in t5. Was in line for security screening and noticed 2 people going through metal detector. I asked the agent if I could go through. He said “nope!” Condescendingly and slammed the sign/barrier back down without explanation. I called to him, “I’d like to opt out of the x ray” and he ignored me. I was shaken up. To be ignored? His abrasiveness. There was no one else around and begrudgingly went through the x ray. He was at the end and I asked him why I couldn’t go through the metal detector? He called out “SUPERVISOR! She’s bugging me!!!” And a 250 lb man comes over to me. I explained what happened and he proclaimed “nah my guys would never deny someone the metal detector.” I explained that I was denied it, and he became elevated when I shared why I wanted to avoid it, including asking “ARE YOU A DOCTOR? Are you a doctor!?” I told him I did not want to cause an issue . By this Time I couldn’t hold back my emotion and was about to cry. The way they handle human beings is horrific. I have constant exposure to radiation with treatment and was trying to avoid a small dose more. If you hate your minimum wage job, quit.

✅ Trip Verified | I was passing through security at JFK terminal 4 on Saturday Sept 28th 2024 between 8-10pm. I have never seen a more incompetent and dysfunctional group of airport staff in charge of security in my whole life. The staff was rude, lazy and by far the slowest group of people I have ever seen put together. It’s clear that they all hate their jobs and they want nothing more than to pass their misery to everyone around them. It was such a bad experience that I vow to never fly through JFK ever again.

Not Verified | Avoid like the plague. Waiting for 3 hours with 2 people processing the entire queue. Absolutely ridiculous. Asked why it takes so long and all I got was. It’s like this everyday. Sort it out people

Not Verified | Was going to security with me husband and son, appreciate all airports have there own way od doing things, but the girl at the conveyor bell was extremely rude raised her voice when my husband put his shoes in tray instead of putting them directly on belt, I then said in a raised voice also will admit that ok we heard her, she was passed off that I had spoken up, call another lady over who then asked Mr where all the luggage mine I said no, she asked my husband were we together he said yes , then she looks at me and said so these are all yours, I said nope that my husband had his luggage and I had mine, it wasn't even that hard to explain, it was her attitude over the whole thing, even at check in no acknowledgement no please or thanks, I work in customer service and to say I'm astonished by the customer service at this airport, never again will I use this airport, and I've been to many but my god this was the worst airport I've ever been in, customer service so low.

Not Verified | Due to flight delay, we were very tight for our connection flight. Using JFK on connections, we were forced to leave the secure area going from T5 to T7. This required us to recheck in at airline and go through the security screening process a second time. Airline facilitated us, but security were the rudest, uncaring, belligerent staff I had ever encountered. They simply barked to get to the back of the queue, which was huge. Avoid JFK at all costs.

Not Verified | The airport staff very rude and like it is not enough the trauma we have to go through with the checking time; we also need to experience the TSA staff rudeness and lack of emphaty. It is just sad how horrible we are all turning to be as human.

✅ Trip Verified | It is specific for Delta Airline Check-in process staff at JFK airport! My flight was to Seattle on July 1, afternoon, ~4:00pm. I checked-in online before I headed to JFK Airpot and so I did not have too much time before departure time. In security check point, the officer told me that, the birth date in my ticket (My son booked the ticket for me. It is his/our fault, I know.) is not the same as that in my driver license. So he asked me to go back to the check-in point for correction. The waiting line in the check-in (Maybe most of them are for checking in baggages while I do not have.) that day is super long. If I lined up from the end, I probably I will miss the flight. So, I talked to staff around the check-in area. It was so crowded. Someone said, you go to there, pointing. Totally, I talked to 5 difference people around that area. Still no one is responsible for my issue. They were saying differently. It seems I have to line up from the end. In the end, I stick on one lady. She said, I understand your situation. I can do nothing about it. She hinted me I have to line up again. Finally, I have to cut into the line by some people's kindness to allow me to cut into the middle of the line. I am OK to line up, even it is long, if I did not check in online. I would leave more time to do that. My question is. For this kind of special situation, should Delta Airline have some specific rules to handle??? would you like the custom to miss their flight? Thanks!

Not Verified | The border control employees are some of the most unhappy, rude people I have ever encountered. Why anyone would want to employ these nasty, aggressive, individuals to not only protect our border, but to be the first face of America that visitors encounter upon arrival, is beyond me. It's as though all of them did their customer service training at the DMV. Ironically, most of the immigrants they are charged with preventing from entering the U.S. could probably do their job 10 times better. Do the reputation of the U.S. and New York City a favor. Fire this surly, attitude-y, chip-on-their-shoulders crew. I gave the queuing time a bad score, because the staff's yelling and rude behavior actually inhibits the smooth processing of entrants.

Not Verified | Border control absolute incompetent, unruly nightmare. Almost got crushed on the escalators because entire area was mobbed. Has to push my kids through the crowd so they didn’t get trapped and possibly injured as scores more people were pushed up the escalators behind us. There was one single staff member there to manage a crowd of hundreds, and he was nonsensical with his demands (“don’t merge!” - as if there was any semblance of lines that anyone could merge into), rude, and dictatorial. Lines weren’t moving at all; air conditioning wasn’t working; and invariably tempers began to flare in the confusion. I’d describe it as “third world” but most third world nations are better managed than this.