New York JFK Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 470 reviews
3/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"A very poorly managed airport"

(United Kingdom)

Not Verified | Extremely disappointing end to New York City visit. Arriving at Jamaica Station well ahead of time we were informed the JFK Sky Train was not in service and shuttles were being supplied instead. We queued for 2 hours, amongst hundreds of other passengers as only 2 buses were sent. No JFK employees were available to update passengers what was happening throughout. Eventually being hoarded onto an over crowded bus which was supposed to be to the terminal, everyone had to get off and stand in the snow and raining for a further 20 minutes to transfer bus. Again no JFK employees were available to co-ordinate the situation. Having finally arrived and boarded the plane, we sat on the plane for 3 hours beyond our scheduled departure. With the captain stating no one at JFK Flight Control was able to be contacted - destining the situation like a ‘circus’. Several other flights were in the same situation. We have now missed connecting flights and face a 6 hour delay. A very poorly managed airport, with terrible communication and a clear lack of staff and coordination. Terribly run organisation, which I hope not to travel through again. Embarrassing showcase for New York City to worldwide travellers.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Horrible customer service"

(United States)

Not Verified | Horrible customer service. Was sitting in the plane not allowed to get off for over an hour after a 7+ hour flight. No help by JFK to try and help the passengers off and find a gate. Unacceptable.
Experience At AirportArrival Only
Date VisitNovember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"won't be flying to JFK anymore"

(United States)

Not Verified | When getting off and renting a car you have to walk a long distance to the car rental and my wife is disabled and there is no service to the car rental company. I won't be flying to JFK anymore.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"2 hours in a queue"

(United Kingdom)

Not Verified | Worst immigration system I’ve ever experienced! 2 hours in a queue that barely moved. As more fights landed the queues got longer and still a maximum of 2 officers checked people through customs. I will never fly through this airport again. Absolute disgraceful way to treat visitors and puts me totally off coming back to New York.
Experience At AirportArrival Only
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Poor experience in general"

(Canada)

Trip Verified | Probably the worst airport experience in a major city. The queue time is long and the line is inefficiently managed. The airport staff is very unpleasant, not nice or polite to travellers with lots of screaming and directing. Many bags were opened for no real reason just to hold out the line. The staff at food shops are half-asleep and made diners wait just to fix their nails and gloves. Poor experience in general and was definitely not expecting this level of service at a major airport.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"security guard asked me to leave Departures"

(United Kingdom)

Not Verified | I was early for a flight at 08.05, 12th November 2019. Went up through security and sat by my gate. At 00.30, a civilian security guard asked me to leave Departures as it was more than 4 hours until my flight. This would mean leaving departures. Going to arrivals and re-submitting my luggage and self back through security. This may or may not be correct although the official website does suggest you are at the terminal at least 3 hours before international flights. Anyway the security guard, who was not rude, refused to identify himself by name or personnel number. I pointed out that I would neeed either for a complaint. He stated, 'just tell them security told you that had to'. I spoke to security downstairs, after going back to arrivals. Again professional, however, they said that complaint could not be made as I couldn't identify the guard. Firstly, I pointed out that, that was because he wouldn't identify himself. Secondly, he spoke to me at 00.30 approximately at gate 9, therefore, not an insolvuable problem. I spoke to the security ops and raised my concerns. If I am to admitted 4 hours before flight then that is now only 1 hour 15 away. Where am I supposed to go for that long? Instead arrivals is like, a not entirely clean, zombie movie. A pity most staff really good.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"nothing but bullying and humiliating people"

(Singapore)

Not Verified | My wife broke her wrist and small finger and her hand was in a cast the day before. Because she was walking unsteadily, we decided it is better that she be in a wheelchair. When we arrive at the security, she was asked to stand up. Trying to comply, she stood rather unsteadily. The immigration officer kept her standing for while. Another officer asked her to go in through another screen but this same officer scolded her and told her to stand there saying words to the effect, "How many times have I got to tell you to stand there?" When he finally deigned to let her go through the security screen, she found herself held up at the other side as two officer tried to find out if her plaster cast on her hand was real or not. "It's real" they concluded finally! We complained to the supervisor who was seated after that and she promise to take action. Whether she did or not we don't know. This is nothing but bullying and humiliating people who have visited the US to spend money and was unfortunate to have a fall. If this is how the US customs treat people I think there are many other countries we can go to. We have resolved not to go back to the US for a long time to come.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"one of the worst airports I have been to"

(Belgium)

Trip Verified | This is really one of the worst airports I have been to. You can compare it with the one of Cuba Havana with the only difference that there is WiFi, which was not working when we arrived. Security queues where really long when we arrived. All staff (except for 1 funny guy) was unfriendly and not helping customers. Temperature control was really awful. It switched from really hot to windy for a few seconds. Air quality was really breath taking and foods and shops were really not up to standard European airport standards. Really strange that one of the biggest cities in the world has an airport like this.
Experience At AirportArrival and Departure
Date VisitNovember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid in the future"

(United States)

Trip Verified | The passport scanners don't work properly, only passport control person was working. 90 minutes was fun. The airport is dirty and poorly ventilated. Will be sure to avoid in the future and it is a poor reflection on our country. The perfect result of what happens when governments employees run airport.
Experience At AirportArrival Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Training is urgently needed"

(United Kingdom)

Trip Verified | My children and I were going through security and had made sure to take off shoes and load trays in readiness for the x-ray machine. In the UK, where we are from, all shoes, coats and bags need to be loaded into trays so this is what we did. Suddenly we found ourselves being shouted at aggressively by a female security attendant who was angry that we hadn’t understood her barked orders to remove bags and shoes from trays. My young son was getting flustered as she was so aggressive in her manner (his first long distance trip) and so she sighed loudly, made some derogatory remark and then removed his shoes angrily from a tray and banged them onto the conveyor belt. Her behaviour was so rude and I politely told her so, whereupon she shouted “I’m not being rude. If you listened the first time there wouldn’t be a problem!” A second attendant then shouted at several of us for standing too close to the gate by the scanner. My sons and I were shocked by the aggressive and rude way we were treated, and other passengers expressed similar feelings. How on earth would people with learning difficulties or other frailties cope with this treatment?! Upsetting end to our holiday in the USA - made us glad to be getting back on a plane to the UK! Training is urgently needed to remind these people that travellers are human beings with feelings, who are paying a lot of money for their flights and who deserve to be treated with basic respect! After security we paid a lot of money for food that arrived cold and after a very long wait. Overall not a positive experience.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no