New York JFK Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 436 reviews
3/10
3 star Skytrax Rating
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10/10

"worst customer service ever"

(United States)

Not Verified | We came in from Spain to the trashiest and worst customer service ever! Absolutely do not fly into this airport! We waited in a line of about 1,000 people with one person working!
Experience At AirportArrival Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"bad service and poor customer service"

(United States)

Not Verified | We arrived at the JFK airport in New York at 7.10 on a Tuesday. Apron arrival of the baggage claim, we were met with bad service and poor customer service. After waiting for an hour for our flight we went to the baggage service area. The workers obviously had better things to do, as it took them another hour to contact their manager. When they finally came, she just sat in the office typing away not helping us or giving us any updates except for saying that they were in fact loaded onto our plane and taken off, but they are unable to figure out where they were. I am on my way to a safari in South Africa, and was already pressed for time. There were two other people waiting there with us who had the same problem. I guess that paying for priority doesn’t mater because, in the end, we still lost our luggage. The moral of the story here is be cautious when flying and try to avoid Delta Air Lines.
Experience At AirportArrival Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"This is the worst service ever"

(United States)

Trip Verified | Today, I had a very unpleasant experience at JFK Terminal 5 with TSA JetBlue. There is an older TSA who was standing there flexing the line. I informed him that I have 10 minutes before my plane leaves, is there any way to get assistance. I informed him that my family was actually all the way in the front and that I was behind because I had issues with my luggage. I repeated myself several times and he just kept on looking at me and shooing me away. This is extremely unprofessional as I am a manager myself. This is not the type of customer service they should be providing even though he is a TSA member. When I arrived to the check point, I informed another member that wasn’t part of TSA, she had gave me the same inappropriate manner. She said “I can’t do anything, stay in line”. This is the worst service ever. I hope senior managers can coach their employees here at this airport. This can ruin an individuals experience.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Immigration was terrible here"

(United Kingdom)

Not Verified | Immigration was terrible here, no clear queing for automatic machines just a free for all. The camera would not capture my wife's picture she was too short, then it rejected my fingerprints and we ended up in the manual queue. This all took an hour and a half and our bags had been dumped off the carousel by the time we arrived. On our return to come home we had arrived in one part of T4 and had to take a bus to the other part but did not have to redo security, the gates at T4 were crowded and not terribly clean.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"This is a horrible airport"

(United States)

Trip Verified | This is a horrible airport! I will never use this airport again if I can help it. It has a stupid, hard to figure out layout. I had to walk through the rain to change terminals. The gate areas were small and confusing as well. Then when I returned through customs and had some duty-free merchandise I was treated very rudely by a tsa worker in security and had some of my merchandise confiscated even though it was duty free and not brought from outside the airport! This is ridiculous and the worker was a complete jerk about the situation. I consider myself an understanding and patient person but this airport tested both!
Experience At AirportTransit
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"the worst airport"

(Norway)

Not Verified | Insane! I’d never expected New York to have a 3rd world class airport. This is the worst airport I’ve ever been at and I’ve been to a few. I will never return to this airport!
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"very unprofessional"

(United States)

Trip Verified | Worst airport experience, thankfully I have not had any other bad airport experiences. Upon arrival from the UK my family and I had to go through customs. I do not attribute the experience at customs with JFK but it was pretty bad as well. The customs officer was extremely rude and acted put off by being there. Once I got to security I realized we were precheck, yay for us right? I was told that we didn't need to take our shoes off by the officer checking our passes. Then we were yelled at by the lady at the scanning belt that we had to take out shoes off, then she yelled at us for putting our carry on bags in the bins (I don't want my bags on the dirty belts), she continued to roll her eyes while yelling at us. Worst experience, very unprofessional, hope to never have to fly through JFK again!
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"poorly managed and under staffed"

(United States)

Not Verified | So poorly managed and under staffed. The staff that was on which was only two people were so unhappy. We thousands of people waiting. If you could go anywhere else I would trust me!
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Security was totally unorganised"

(United Kingdom)

Not Verified | Awful, worst airport I’ve ever been in. Security was totally unorganised, duty free and waiting area a mess and everything grossly overpriced. USA sending you home with good memories or experience! The home of customer service is majorly let down by this airport (terminal 7).
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"What an absolute embarrassment"

(United States)

Not Verified | What an absolute embarrassment for an American airport. This is the first and sometimes only American operation thousands of international travelers see every day, and y'all should not be proud. I need to use the restroom, there is urine on literally every toilet seat, can't imagine the last time this place was cleaned. The plug is so old and used it can't hold my laptop plug in place, I'm having to keep my leg against it right now to keep my laptop charging. The wifi I kid you not is not allowing me to stream Pandora, a music service. This is 2019 folks, come on this is a first rate embarrassment for an American airport.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no