✅ Trip Verified
| We used Naples airport for our arrival and departure to begin and end a cruise in Naples. On arrival it took about 15 minutes to locate steps so we could disembark our aircraft and during this time no one had began to empty the luggage from the aircraft. On arrival at the luggage carousel we waited 90 mins for our luggage, several flights had landed and the passengers were gone with their luggage before we had ours. There was no communication regarding the delay. Departure, we were dropped at the airport 3 hours prior to our flight by TUI despite luggage being bonded from our ship and checking in online. The main restaurant/shopping area was very busy but we managed to get a seat and a sandwich. The toilets here were very clean and modern. There are very few information screens. We took the escalator to the lower floor and were met with a sea of people and no obvious information screens regarding gates. When we found one we realised we were to be at gate B15 which was through automated passport gates, we used the gates which were very busy and there was nowhere to go. We were in a tight crowd in a fairly narrow area which was overflowing from the gate areas. We found a space near the wall and I went to use the toilet, I immediately left as they were disgusting. We soon realised that those in the right side of this crowd who were trying to get into gate B15 were a combination of flights to Dublin and Glasgow. The lack of screens and tannoy information meant no one knew who was to actually be at the gate and who was to be boarding and there wasn’t enough room to comfortably accommodate 1 flight of passengers anyway, let alone 2. Once the Dublin flight had boarded the Glasgow fight boarding passes and passports were checked, but with no call and still an Aer Lingus logo on the gate, not TUi. Were were put in a hot, glass fronted and non-air conditioned room with perhaps 20 seats. Some of the older passengers were feeling faint and unwell. There was no information screen, no information from staff and no water. The departure time came and went and still no information. On checking my phone the online information was still for 2pm take off as scheduled, we were eventually put on buses after more than an hour wait and take off was at approx 2:50. The crew told us that there were no steps to disembark the previous passengers and no buses available, hence the delay. On landing we received an sms and email from tui that had been sent at 12.45 informing us of our flight delay, but Naples airport hadn’t informed us. I understand that tourism has increased the demand on the airport and that the Wednesday chage over days for the cruise is a huge strain on the airport and that it takes time to implement plans etc but extra information screens, better communication, more staff, more seating and general respect for passengers can all be done fairly quickly.