| Arrival was rather bad. Took an hour to check passengers passports even though it was a baby plane holding around 100 people. I don't know what happens when a serious plane lands here, but if there's only a 100 people to check, they put two of their most incompetent policemen on it, then hoard everybody in a hallway so small not everybody can even fit, so the automatic door keeps opening and closing to the scorching summer heat (energy efficiency at its most embarrassing). During this time, nobody thought to unload the luggage, so we waited extra for that as well (thankfully only 10ish minutes, but inexplicable in an airport of this size). It was the start of our vacation though, so seeing friendly faces waiting for us was a relief and all trouble was quickly forgotten. The departure, though, oh boy. We were at the airport at 1pm (taking one Italian friend with us back home to Croatia, myself and my significant other), our flight was at 4.15 pm. Enough time? You would think so. Alas, we took off at 5.35, even though the plane itself was on time. It is purely because of the incapability for intelligent thought - firstly in the management of the airport, secondly of its employees. The trick was in the gate passport control. Imagine 3 of the slowest policemen checking passports for 8 different gates, completely indiscriminately, with no care as to which plane departs first, which one is already late, and which passengers have time for leisure (if any). Imagine them chatting with everybody and/or leaving their posts or being called away for not properly checking people's documents when they were rejected at boarding (I've seen 3 instances of this: one woman had an ID invalid for international travel, and two unconnected people invalid/old passports). We were at the gate the moment it was announced, and were met by a line so long it was apparent at first glance we were not going to make it to our plane on time. None of the planes at gates B8-B15 were boarded in time (5 active that I could discern). The staff was so unbelievably unhelpful and uninterested in efficiency that I couldn't help but agree when I heard a fellow passenger speak into his phone that "conversing with monkeys would be easier" (certainly rude, but so close to truth it's frightening). It was already ten minutes after our flight should have departed when we asked one of the service ladies if they could put us to the front of the line. Their reply was "we're deciding". They kept deciding for another 10 minutes, then pulled all 80ish people going to Split to the side (practically nobody was processed at this point) and merged us with the beginning of the line leading to just one policeman who was then pulled away due to incompetence (the invalid passport issue). And then - when asked if they would assign another policeman to our passport check, we were told again that they were deciding. I don't know the process behind this decision making, but I've seen babies more accomplished at it. At this point people were so angry I feared it would get ugly. When we finally got to the plane, we weren't allowed to bring our cabin baggage on board, we had to leave it right in front the plane staircase. Then the pilot had to keep apologizing because we were not moving - unfortunately the airport staff weren't ready to remove the stairs. I'm writing this on the plane, regretting every valuable I left in my baggage, because I'm pretty sure I'm never seeing it again.