Naples Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 62 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
8/10

Naples Airport customer review

(United Kingdom)

Used Naples Airport on the afternoon of Sunday 27 May for a flight to London Gatwick. Check-in area seemed very busy but queues all seemed relatively short. Security was very quick (we were through the normal channel in less than 5 minutes). Good selection of shops and places to eat although no English language newspapers were left for sale. Places to eat had decent food at reasonable prices for an airport. Some excellent seating areas with leather sofas and lamps - more like a hotel lobby than an airport. Only major criticism is that there does not seem to be any airbridges so you are taken to the aircraft by bus irrespective of distance which prohibits airline priority boarding etc.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Naples Airport customer review

(Australia)

The airport has a new feel but a lousy attitude land side. On arrival the bags for such a small airport took about 45 mins to turn up. Interestingly a friend arriving a few days later had someone rummage throughout their bag and was advised by the hotel in Capri that this was "normal" for Naples airport. Upon my departure I tried to check my bag through to Sydney whereupon the clerk tried to limit any liability to check the bag in and then tried to find any excuse not to do so. Whilst waiting for the flight I had a child begging inside the airport and a man accosting me to sell socks out of a plastic bag. The land side staff in the restaurant also seemed to be enjoying their lunch break as I waited by the grill for 10 mins and no one turned up. The design of the airport seems to have had the bus drivers' union in mind as there are no air bridges for a terminal constructed 10 yrs ago. Needless to say even if the airplane is 20m from the gate you still take a bus. That said security checks were quick and simple.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Naples Airport customer review

(United Kingdom)

On landing the queues for immigration moved quickly. The same cannot be said for baggage reclaim. It took almost 30 mins from arriving in the hall for our bags to get to the belt. On leaving the security staff were courteous and all scanners were in operation so the process was over in moments. Having passed through security we found what we thought was the main departures area with a couple of shops and a cafe which was inundated with people wanting to buy drinks and food. The system was chaotic and staff spoke little or no English. Seating was woefully inadequate. It was not signposted and we did not find out until it was too late that there were more shops and bar/dining opportunities adjacent to the departure gates with adequate seating! Excellent clean toilet facilities throughout. Outside the airport is utter chaos for both arriving and departing passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Naples Airport customer review

Lovely airport to fly into. Get a window seat. Just gorgeous. The airport itself is less gorgeous but it quite sufficient and the bus to the port to go to Capri as we did is very easy. Take the bus as driving (or even taking a cab in some cases) is taking your life in your hands.
no
5/10

Naples Airport customer review

NAP is a mixed experience: confusing for arrivals but pleasant for departures. There aren't any jetbridges so you'll be bussed to or from the terminal even if the aircraft is parked only ten meters away! Arrival is quick but it is a little confusing to find the right bus stop. Two lines go to the city: Line 3S which costs 1€ but never came and the Alibus bus which costs 3€ and tends to leave whenever it wants and not according to a fixed schedule. It is a short drive to the city though. On departure check-in for Alitalia was quick although unfriendly but I noticed long queues for Easyjet and HLX flights. The departure lounge is crowded so it is better to wait landside and go to the restaurants and waiting area on the 1st floor. Security control is quick and efficient. And the whole airport including the lavatories is very clean which is a complete difference to the city centre!
no
na

Naples Airport customer review

Check-in at NAP was a nightmare -- at least for EasyJet. The counter opened 20 minutes after it was scheduled to. At first only one counter was open. When a second opened there was a mad rush from the line at the first one into the line for the second. Security was not particularly tight. The rental car return area is a fair distance from the terminal with frequent shuttles that negotiate the notorious Naples traffic very well.
no
na

Naples Airport customer review

Arriving in Capodichino is a quick and easy matter. Just a couple of steps and you're outside the building and basically in the middle of the town. There's a selection of car rentals in the arrival hall but it takes ages to actually get the keys and papers if there are more than two people in the queue. Getting to the car eventually is another interesting experience as the AVIS/SIxt/Hertz etc parking area is located far away from the airport and there are no directions whatsoever where to go. It turned out there's a small shuttle van (also without any discernable signs or labels) commuting between arrival hall and the various parking lots. The drivers don't speak English (or any other language but Italian for that matter) and cannot tell you where you're supposed to find your car. On departure you may find the checkin quite crowded but once through it leads to a light and open lounge area with a number of shops and some fast food restaurants (Burgerking Autogrill). There's also a restaurant/cafe upstairs with nice view across the airport. It seems to be common practice to transport passengers by bus to their designated planes even if it's just 10 meters away.
no
na

Naples Airport customer review

NAP offers the traveller two experiences different for arriving and departing passengers. It is perhaps a little disturbing that it is more pleasant to depart. On arrival there are no air bridges and the arrivals hall is dim and busy. It reminded me of ALC 20 years ago; ALC has moved on. I would not like to have seen the busy baggage claim busier. There was also some pretty insane crowding towards a single exit from the terminal building itself - not strictly necessary as there were other exits available such as the one to which we followed our driver. Departing NAP 22 April I experienced a swift check-in open early and was offered (didn't have to request) an exit row. Airside the departure lounge was light and airy with an excellent cafe/lounge which has a great view. Crowding at the B gates of the departure area is caused as much as anything by the continuing refusal of our government to sign the Schengen agreement - Schengen departures enjoyed more of the light airy circulating area.
no
na

Naples Airport customer review

We have recently flown in and out of Naples for a weekend break to Sorrento and found the airport to be easy to use and a pleasant experience all round. Planes disembark on the tarmac away from the terminal and you are bussed all of 50 feet to the arrivals terminal. There is insufficient space to allow all passengers to wait inside the arrivals terminal so the queue extends outside ok if the weather is fine. We only had hand luggage but as we went through arrivals there were passengers from our flight collecting baggage from the conveyors. Plenty of taxis outside to take you to the city centre and i believe there is a limit of 12.50 euros for the fare. There is a bus terminal outside which is good for travel to the City port and along the Amalfi coast to Sorrento. The bar outside is expensive but no more than you would expect. Check-in on our return Sunday evening was easy with no queue although the BA flight to Gatwick was quite full. The restaurant/eating area upstairs was incredibly good value with a reasonable range of foods from a Pizza/pasta place to BurgerKing and paninis of course. If you are going to Sorrento it is probably a good idea to go to the port and take the ferry. The journey by bus or train is through some pretty grotty areas and does not really set you up for the pleasure of central Sorrento.
no
na

Naples Airport customer review

This airport is actually quite fun to use. A lot of improvements lately as it is under new management. Very close ride to Plaza Garibaldi. You can almost walk to it from there
no